{"formatVersion":1,"pipelineVersion":"consumer-radar-v1","plan":{"id":"checking-savings-two-companies-2025-h1","from":"2025-01","through":"2025-06","product":"Checking or savings account","companies":["ALLY FINANCIAL INC.","SOFI TECHNOLOGIES, INC."],"pageSize":100,"maxPerMonth":2000},"observedAt":"2026-09-16T19:03:00.744Z","records":[{"id":"11345118","received":"2025-01-01","sent":"2025-01-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-b532731a13b10e8c","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public 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response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11351391","hash":"eef5f64220ccdd81ed4ef03a976b7457ada9b702e73d379eb98c0897b7a04f0e"}},{"id":"11352798","received":"2025-01-02","sent":"2025-01-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11352798","hash":"b2fd7adea386ff55b52f97b7728f8f2f62e9db9658bb66154d78c7e4aa200311"}},{"id":"11354217","received":"2025-01-02","sent":"2025-01-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11354899","hash":"444262e6995b811f433731b4f304bc41ea7cac11479b3b0bab535baab38770bb"}},{"id":"11357243","received":"2025-01-02","sent":"2025-01-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11357243","hash":"3dfd59bcb9b6ed4b692c1205ece937a6b844d27efabf796663b0de69826b6b4b"}},{"id":"11357355","received":"2025-01-02","sent":"2025-01-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11359398","hash":"132e76ab640a6cefc5ad1f4d13a43a3a201b037020c8bb2c19ea4c74c9a8f574"}},{"id":"11540951","received":"2025-01-02","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11540951","hash":"b18d95ff20cb8900e4b4311bf227f30b11f3a396db6c07c0ca7ae9dec15e055c"}},{"id":"11366777","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11366777","hash":"6bcafa7957feceb9afc6bc24481365a33d7957706d07ab5a2f79a002e2a09655"}},{"id":"11367014","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11367014","hash":"e7303bfb3c44d86fd6cf3311a850b46e7e082a93f6a1eae46d152b45f8fd1a5b"}},{"id":"11369446","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11369446","hash":"06a77ab5d5406caf9518b616263a1306f0da8ace462884fb48d61c8121a11dff"}},{"id":"11370682","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11370682","hash":"10198e138ac77728eb4179831827d525499d25c4f282ebce4b095c2dc5f5d497"}},{"id":"11371198","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11371198","hash":"758935687cacbbd2f462123bde753242f173ccfac518cb69a0a1cc80df67f956"}},{"id":"11372065","received":"2025-01-03","sent":"2025-01-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11372065","hash":"332d5e8a50826d687d53a4cf1931766c29dbfd76c73a9afcb5bb39e5202b27bc"}},{"id":"11373026","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11373026","hash":"0e020ece9d0ac4d9608904099b976a6435806a8c8675fcc9acc229f1c3d53492"}},{"id":"11374546","received":"2025-01-03","sent":"2025-01-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking 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relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11374692","hash":"e76d15641b2ceedb5bf3b2d47d2fe187683357b7bd690d2d873eadccf8dfe27a"}},{"id":"11382498","received":"2025-01-04","sent":"2025-01-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11382498","hash":"21c4c395431d42880b0801e6a9eb5a1f2920570bfc9355efb778df26a54c767d"}},{"id":"11407255","received":"2025-01-04","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11385294","hash":"440bae40e23688401fdb34fdf35734f30b27b3684c9d3bd3fadf1c2cd42d2460"}},{"id":"11385600","received":"2025-01-05","sent":"2025-01-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11385600","hash":"b4cfb0f48d81c103b6dbd310f516a7408ac62741cf06a26b4470412203631a3a"}},{"id":"11386871","received":"2025-01-05","sent":"2025-01-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11386871","hash":"714e4eb78905cf4d0923fb3c90c2251c5446899ad6fa593478fa1e37bfcb3056"}},{"id":"11387719","received":"2025-01-05","sent":"2025-01-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11387719","hash":"b273c1b24359741d4aba4871c3faa13bab969ab1fad564b734c646c3c19ae96d"}},{"id":"11388371","received":"2025-01-05","sent":"2025-01-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-a13bb9bcf9dada21","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11388371","hash":"f3836bc7cdc9a480e24e3d4159f0902ba76999bd4e7cb5f330fbf14b39d980dc"}},{"id":"11390812","received":"2025-01-05","sent":"2025-01-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11390812","hash":"38dfa2c974f15c4a0716dbba8091e916708a40c102f9e64b4d9e0333715d1a96"}},{"id":"11392338","received":"2025-01-05","sent":"2025-01-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11392338","hash":"81261a1d354a139730018842609536f7c9a30d894c3cd5f58159fe25a30a7a57"}},{"id":"11389121","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11389121","hash":"d00011aeb699e1c8feb05543ff5eae9e99682f2cc5997cf587057756754efe79"}},{"id":"11390101","received":"2025-01-06","sent":"2025-01-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"DC","reportedState":"DC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11390101","hash":"b7ceb6e9486a09030ef2c26522aafa19df51054008b35d1d4c9fe889e13a2b86"}},{"id":"11397761","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11397761","hash":"625c229ade91007262c92177e0fdb4b1a5f60167ea6358a88f03fbbc683605c7"}},{"id":"11398999","received":"2025-01-06","sent":"2025-01-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11399747","hash":"59d718bd27645aae39e80d449bd12204c7ee521e42e27276501a4a52898c965a"}},{"id":"11400650","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3e8255d721018bf9","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11400650","hash":"cea134f8dab540b4e0f4ccc565b78c13bbe59963716eaccc29b62e67f2ed2544"}},{"id":"11400876","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11400876","hash":"a6df7d525ab3d9e052952a17dcb02ede821e227fea3186d73ff074cefd3c1180"}},{"id":"11402253","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11402253","hash":"0da1564087707fd302d7feda93e4a68c8e25beb1510a046898ada3c4b1277eee"}},{"id":"11404202","received":"2025-01-06","sent":"2025-01-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11404202","hash":"6926ab052d87cf521a0e623da0dcb66dff4276a954fb3d935475fc40559cb687"}},{"id":"11405628","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11405628","hash":"598db57de1f3fccf655826a4ceec52466afc4969ce077bcf00d179ed35b5aea6"}},{"id":"11408047","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11408047","hash":"d8d8fec03bd75171384ee01395affa5b54c37714fb78119e44e83adec9594fca"}},{"id":"11408101","received":"2025-01-06","sent":"2025-01-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Confusing or missing disclosures","clusterId":"cg-66761d818e41f30c","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11408101","hash":"c7256978a7b55eb24a5436d39dc0216f6bc817f642cf2e81a6b4791d0425c5e4"}},{"id":"11395844","received":"2025-01-07","sent":"2025-01-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11395844","hash":"93239c5eda2cbaf74ce43cfb8a13621b125c27c6f25378dfa38df2f1b5836e8d"}},{"id":"11410048","received":"2025-01-07","sent":"2025-01-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11410048","hash":"fbac56d31ee4f5eb4e66e2d9b1a12dbc519acbb9be47b0447b7998b40226f4d0"}},{"id":"11410558","received":"2025-01-07","sent":"2025-01-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11410558","hash":"97c01684ede7c6b3c2fab36cec44528ab0a746fc2323b1cefeb13b99df2b3080"}},{"id":"11414788","received":"2025-01-07","sent":"2025-01-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11414788","hash":"52371669155da04b6ea78ca862ae853348c205a8606bc8375245487daf7d692e"}},{"id":"11415413","received":"2025-01-07","sent":"2025-01-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-12a55b9065a44d25","state":"UT","reportedState":"UT","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11415413","hash":"5bff14b344c208ce33c60f439860f58f56a9114f74fa5507f68609494bf7ef22"}},{"id":"11415721","received":"2025-01-07","sent":"2025-01-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"UT","reportedState":"UT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11415721","hash":"7d8ffc788a4c20113974ce8e3e0fc571f179e10448fafea4825bd9e740ea8aba"}},{"id":"11415808","received":"2025-01-07","sent":"2025-01-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11415808","hash":"40739ced3085c65c7c98fc3c386978034dd68f32d52d2ee434ab7ca8fb530637"}},{"id":"11418644","received":"2025-01-07","sent":"2025-01-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11418644","hash":"ed98babfc327cbd521824f25cce723c9d911241567119fd301316e26a03b706d"}},{"id":"11424131","received":"2025-01-08","sent":"2025-01-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11424131","hash":"1e471a3f0ff8714333bb3c45c43f4b37f47b676e7e64e9b8f8f98e25b793c9ce"}},{"id":"11426863","received":"2025-01-08","sent":"2025-01-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NH","reportedState":"NH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11426863","hash":"611553fb78c87e038373362257bfd4c6bfc4813c1e1e5906dd18f5cd5d424b2d"}},{"id":"11428055","received":"2025-01-08","sent":"2025-01-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11428055","hash":"f27e50604c3cb1523dbb3c8b0741cd82722c7e1b6b2c8cfa81d77783fd4a1806"}},{"id":"11428751","received":"2025-01-08","sent":"2025-01-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11428751","hash":"d68061801889ae143528a26e4d7bb56fdbf83f979bfc3c4cb1e08d765145569e"}},{"id":"11429568","received":"2025-01-08","sent":"2025-01-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11429568","hash":"04f37f3485449c0d044b213e5e5d8ae1ad3f08207fac981233e3e2fb1871a467"}},{"id":"11430251","received":"2025-01-08","sent":"2025-01-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11430251","hash":"a7cd11e923c9c41ddc23d784c92db2ee343481c6c778912009b67344c9a1ff74"}},{"id":"11432414","received":"2025-01-08","sent":"2025-01-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11432414","hash":"25b3812314bbee911b118229ad2a65a5670e7c4eb0e4ee7f73805593def0b597"}},{"id":"11439976","received":"2025-01-09","sent":"2025-01-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11439976","hash":"6492ba4b9d62d4076cde5c2a176b8e4aa3499f3a50537c3964004c2729ca9ad9"}},{"id":"11449584","received":"2025-01-09","sent":"2025-01-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11449584","hash":"d69ecbcb28bcbd1c71dc041dec7feb317d9e5e847e4dfff47b12e367738a667c"}},{"id":"11452206","received":"2025-01-09","sent":"2025-01-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11452206","hash":"3ce8961df3e8d35c0b92d005f3b8e2c64050bc1a4717638950a6835e26f6f466"}},{"id":"11453615","received":"2025-01-09","sent":"2025-01-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11453615","hash":"b173597808d0653f628f6055f9b1a3edb0aec887d9bdb50d90f059dac0afb96e"}},{"id":"11457094","received":"2025-01-09","sent":"2025-01-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11457094","hash":"c97251d3ea347e4710091cb2da6727b90abdc6ec2f99981e26ed510ccb2647a8"}},{"id":"11457202","received":"2025-01-09","sent":"2025-01-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-44756e79f6f1ca2c","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11457202","hash":"528a343d7653c6c381598ac0c862004be40c0d7a423bf46e6e8c381299efe818"}},{"id":"11457690","received":"2025-01-09","sent":"2025-01-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11457690","hash":"e39881a972cf95a8f11425d894cea0d4618c5d693979329ed479e336b3756182"}},{"id":"11458265","received":"2025-01-09","sent":"2025-01-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-0a0d028edba83c16","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11458265","hash":"0ef64f69c0b422493646616273acf9caec254348383d38e047eeede84447ac00"}},{"id":"11448083","received":"2025-01-10","sent":"2025-01-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WA","reportedState":"WA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11448083","hash":"39fc900ff061f3a5e95fe0cce84f19e648ac4c1ea88db1a4a603138a4308de87"}},{"id":"11460627","received":"2025-01-10","sent":"2025-01-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11460627","hash":"bc16dc78e9eb32676f2b89e7768b1d5b9558b61237b3771bd8f393917a3ff4d4"}},{"id":"11465851","received":"2025-01-10","sent":"2025-01-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11465851","hash":"e17170e841b4592a92b159da15330845e4ded9b80230a2cbb0509fe6519d841e"}},{"id":"11468104","received":"2025-01-10","sent":"2025-01-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-639d92deae0645a9","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11468104","hash":"01554b5b3761a77932db1ece94f452feeec26142f62dfbb02fbd27b80c2a3451"}},{"id":"11468636","received":"2025-01-10","sent":"2025-01-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-99f1e0a826480551","state":"DC","reportedState":"DC","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11468636","hash":"984aa6ec21e5c28f416b4482c07d7857f95e0ed781de91727313a01b8ae3d673"}},{"id":"11473192","received":"2025-01-10","sent":"2025-01-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"UT","reportedState":"UT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11473192","hash":"a32064651396491b7fc149b3b394224aa00ca665348a94d19d1949cd87cfaa8a"}},{"id":"11473261","received":"2025-01-10","sent":"2025-01-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11473261","hash":"eca26080e648be0ef66d187cb5e59dc4385a7c1ae691b75ee1ce4154d08d0c25"}},{"id":"11476970","received":"2025-01-11","sent":"2025-01-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11476970","hash":"653b0afa6b3c41f6e6bf98005c6f40800c111e99bfbce7aec602d2487293989b"}},{"id":"11477561","received":"2025-01-11","sent":"2025-01-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11477561","hash":"2a5ee21869b774c526c664e5341bd3ade5403c7f2a68232e5ca4d406934f7ed1"}},{"id":"11477781","received":"2025-01-11","sent":"2025-01-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-99f1e0a826480551","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11477781","hash":"94e74b5663992e0c5670ce85f775d18355ab29fed6f5c55ce928bea4577b1cd1"}},{"id":"11478244","received":"2025-01-11","sent":"2025-01-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Fees charged for closing account","clusterId":"cg-e662d5f07f2d960d","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11478244","hash":"1f01363a7f7f39fd2a772981da0ced393eb3b61d8bc73f72ec58b49888cbd966"}},{"id":"11491373","received":"2025-01-12","sent":"2025-01-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11491373","hash":"aefa0201cf9127cc073f51e7b04c350cf65635abc654d69c60c43c604976aadc"}},{"id":"11487267","received":"2025-01-13","sent":"2025-01-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11487267","hash":"c6a2028d6060cbe5b8bdb0352fccfe7848e641f505e27f0cad47dfd8ede5be31"}},{"id":"11487925","received":"2025-01-13","sent":"2025-01-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11487925","hash":"de1cca9c8f7c41b25975cabca1b2787daa596182187b436e7fede3c3116fc1e8"}},{"id":"11498186","received":"2025-01-13","sent":"2025-01-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11498186","hash":"a90616aa803c657140c953f276fa95091d25742bf24a710c7c4188ab1b12f9e8"}},{"id":"11500187","received":"2025-01-13","sent":"2025-01-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"MT","reportedState":"MT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11500187","hash":"4de29c4e2e185c273f144a3398d2b8dc021e0d2f38da2352064d7553fe4dbd85"}},{"id":"11501010","received":"2025-01-13","sent":"2025-01-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11501010","hash":"be36a4f7be39a8cc6d58dba71cab57c2905d99f3e1039a63df2cb8c5052b7d4f"}},{"id":"11502306","received":"2025-01-13","sent":"2025-01-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem with a lender or other company charging your account","subIssue":"Can't stop withdrawals from your account","clusterId":"cg-27f06245f74449ba","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11502306","hash":"cae0ae0f4e8fbe872f915c70bd3989d269f5c8d205caa80a7ac8c6d8840911bb"}},{"id":"11502843","received":"2025-01-13","sent":"2025-01-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11502843","hash":"d51d99f7faf96e2ab191528bcb943512f354b217ca136d2e0834890888143d9c"}},{"id":"11505288","received":"2025-01-13","sent":"2025-01-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11505288","hash":"227fbd53c9f0a8cf5c1b519686e47abd9eefefbd173c2510d36f3bef7da6543e"}},{"id":"11505565","received":"2025-01-13","sent":"2025-01-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NC","reportedState":"NC","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11505565","hash":"2333ca324e745c77e6eac5b6ba5619d2f83f818fa071d4237d45f0221449fdd7"}},{"id":"11507095","received":"2025-01-13","sent":"2025-01-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"NY","reportedState":"NY","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11507095","hash":"69b1051784b2d6630caa02d6a846e53d6a498013d5e8f453e53a37ecaef344b0"}},{"id":"11508458","received":"2025-01-13","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11508458","hash":"2af7cabbce1ff9204803b492e40315c08dc8397fdc2b08d91aa3bb2f972ca1fd"}},{"id":"11494607","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11494607","hash":"b613ae7655653ffcce3a2cb399fec95662648f1ac921d8e82f5e1a65f0dfe773"}},{"id":"11496114","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11496114","hash":"8ceb68fca260f30d31007dc29d0402382a6fe598dfea8728e4da5258a8715dd0"}},{"id":"11509376","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WV","reportedState":"WV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11509376","hash":"d9d817dcc2c1aec00ee7af1806239c3324e1ec48fafa7d00161bd78c58927193"}},{"id":"11514008","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11514008","hash":"31e902c39e00c330df1a598bf6e862043a164ff5ae46c28543ad55e8d8ecf8a1"}},{"id":"11521960","received":"2025-01-14","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11521960","hash":"95bb567096ab06d247eacb775147ee10e0aa6d5114f0859425eb927f5c83b269"}},{"id":"11522926","received":"2025-01-14","sent":"2025-01-14","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11522926","hash":"bc01d9ffed6ac92349e8e921c403d434fc1cf67d259d1e1bb0dbcf9403403068"}},{"id":"11523170","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11523170","hash":"b6cce0160de88bda83b215ca2dbae384db3746b16b84fc69559b6ff64aa6a5a6"}},{"id":"11525563","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"NJ","reportedState":"NJ","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11525563","hash":"0e6843fb7f7ac0ede50ba7ea99e071e60056406bd9a51264cce5f9da15e41d4f"}},{"id":"11526690","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11526690","hash":"27929c259807557acd3594cdfe7c4707dec6d7bc5986616f16f36e4d7f7adf19"}},{"id":"11527360","received":"2025-01-14","sent":"2025-01-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11527360","hash":"6c1510db1258669f1fdcf09ff233f15f9dfd15dc1bc0cf5a7992f5fd803f9ed2"}},{"id":"11528963","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"IN","reportedState":"IN","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11528963","hash":"31bc9d697d474628bb296ae415e867af19fd543331f7393f4c57e2a74e77df6b"}},{"id":"11529257","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11529257","hash":"765b14b6177d3c267656063375a53bea43468bf8d6a7d58e9a9e719a3a0ec1bb"}},{"id":"11529289","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11529289","hash":"721ef17241d348a094fda5ff003409f50318396244bf37d286a9ba5f743e009a"}},{"id":"11529765","received":"2025-01-14","sent":"2025-01-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11529765","hash":"03a6e73effa3119672b925f00a787c1b0a6d887173b54d14e7b0d6637f4aef22"}},{"id":"11529768","received":"2025-01-14","sent":"2025-01-14","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11529768","hash":"5c5679e1878fddfc3f6a04e2833b7e1a319de8da31b9046e7522b51da773e19d"}},{"id":"11517201","received":"2025-01-15","sent":"2025-01-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11517201","hash":"6e914a49034b5dd7aa0e9c54e86fdac0d0836cfa0f09f04e08f7977088f74979"}},{"id":"11517996","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11517996","hash":"8c9f6f9b03fefd585b5f76b02e4cd4b99630c54239381444260afbaa792a9fcb"}},{"id":"11521321","received":"2025-01-15","sent":"2025-01-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11521321","hash":"c4cee085f2ccf3ad30bf6848996e152363ba8ccb4e41277de8f0c0357878beb3"}},{"id":"11544782","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11544782","hash":"881dd8f69539e1c0e7acda0a505cc076a78f45bd75a10cd32a03765cd1237c8e"}},{"id":"11545121","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11545121","hash":"274ac3ba53bcbf85d5998b1b6e49e41a0bb45ae494c1affddc638b7427134696"}},{"id":"11545889","received":"2025-01-15","sent":"2025-01-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11545889","hash":"1d7dd79d17eecb7812840160bd720a0b948e92b769e9b9d12dc78c3a3720151d"}},{"id":"11547823","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11547823","hash":"f8b6f427f674d6103047f1bfaa300065090c25fb22dc916f660137dec4d86bd3"}},{"id":"11551249","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11551249","hash":"bdf8842ce2bd7732de0a07cbe5156433ceba49bcf823f581436aaa114f3946f0"}},{"id":"11556205","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11556205","hash":"b7867662fcc45ef9173bd99896e2c4bfffcd989b825f474fc2b8f1910a00682f"}},{"id":"11556306","received":"2025-01-15","sent":"2025-01-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11556306","hash":"3b3daf9e45dbff0e4b177315cc9d2843c3a5f29f3dcb51b5392dd19ce4f65666"}},{"id":"11541178","received":"2025-01-16","sent":"2025-01-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11541178","hash":"fb2e9730d71d68bf07e4dc6116b6b6dda4adb051e9f7766c6042a91a3a732157"}},{"id":"11564944","received":"2025-01-16","sent":"2025-01-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NC","reportedState":"NC","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11564944","hash":"d0e773c1b1b9d00661b575db4e1339f707ace840fb56baaa0d38c4679a9dce1c"}},{"id":"11565242","received":"2025-01-16","sent":"2025-01-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"MN","reportedState":"MN","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11565242","hash":"8d1da1c7705b7e7ae494ef2be535c9443ee4d7b40c6f1e068c5c5ca83fdc179b"}},{"id":"11567359","received":"2025-01-16","sent":"2025-01-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11567359","hash":"a0aab126d1b901c967f41eb44076cffe22cb56fac4c41c640972582dd4893aeb"}},{"id":"11567361","received":"2025-01-16","sent":"2025-01-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11567361","hash":"3791caa3051d31c7dbc0edd016b2745add76ff20a790e02a121dd4b2e1d84900"}},{"id":"11578400","received":"2025-01-16","sent":"2025-01-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NM","reportedState":"NM","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11578400","hash":"bc4352826a159dfd1dc20503e015ee54dfeacb788b945a2f14b4404360ed3af3"}},{"id":"11582024","received":"2025-01-16","sent":"2025-01-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11582024","hash":"1e2150dba84f6e34458c9e07b2c82b0e49a00c593d16f339d549bce02e996377"}},{"id":"11558158","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11558158","hash":"fb0fa866c685f052ed9dbd9cf10239ae9318b34a76ae1942ae87065d0d211f46"}},{"id":"11560595","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11560595","hash":"2eeae23b7dd53d824ea582732cb75b1f66b8c9bb8da654084a75621ff343ba8d"}},{"id":"11562632","received":"2025-01-17","sent":"2025-01-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11562632","hash":"e0226d5902eeb4d11bc99cdf4b691f13876134c9b946b7e1e199ed8b84bbe479"}},{"id":"11567349","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11567349","hash":"c59a574447d006cb70d508305caa4d9045a1c8f32398ea95b4693fe05a550ce2"}},{"id":"11567373","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11567373","hash":"1d67287e42a393ced5eb9f3a3be58cfda22f3a6d43cb2ee1a823ba02cea2db2e"}},{"id":"11656087","received":"2025-01-17","sent":"2025-01-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11656087","hash":"2019d6d08380d4baa19691e36f132551becc31a22c2b9aa47326872b65e811f3"}},{"id":"11657723","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11657723","hash":"63dc8cd31ba5209fdbd4c2fa346cb0d671dfc8bff4cfa9007d49cb6b2cf96704"}},{"id":"11657961","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11657961","hash":"f46106893c44e5a639c6585b5014e283f69d755e33321c98821588f8d3d7324a"}},{"id":"11660432","received":"2025-01-17","sent":"2025-01-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11660432","hash":"0fa6326eac9cca6f7146b5272dd3fc289b62be253091a676913d991d89c8eeeb"}},{"id":"11664514","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11664514","hash":"96254f63ae6f5095ddb65226b4dc78755dfe0e2634406d9874c84b30dd5d385d"}},{"id":"11666818","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11666818","hash":"4e85a988d28a24639a125fad637ef87ce8ad7bf115b7f39b6241a48d0aeebca7"}},{"id":"11668064","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11668064","hash":"46b2eaabfbf3209e47b1f164bb9921a65576b671e4c47fc2cd15e8f3382033f5"}},{"id":"11673159","received":"2025-01-17","sent":"2025-01-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"KS","reportedState":"KS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11673159","hash":"146f95fd975243cad5e3d072439bcf2c2ffbe5a0e707248b91db4205c3317dbb"}},{"id":"11633634","received":"2025-01-18","sent":"2025-01-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11633634","hash":"7f13ebc05320e188f3cefe68602bcddaf2ccc259ee0806ef3f58394f6ee991e8"}},{"id":"11640882","received":"2025-01-18","sent":"2025-01-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11640882","hash":"211a22816de65ac7fe7e90b5da140fe1a7e50a0e435f9c490ab33ab0bc541f99"}},{"id":"11647303","received":"2025-01-18","sent":"2025-01-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11647303","hash":"12087d3e9846d58b90cd32d3a4311d40b36e9b82f0d246696395eb0a39f150a4"}},{"id":"11648909","received":"2025-01-18","sent":"2025-01-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11648909","hash":"5b981875b4051a0cd7b31148eb45d54363983bdcd60c05e9fe776fdbbc3cab1e"}},{"id":"11649009","received":"2025-01-18","sent":"2025-01-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11649009","hash":"8ba2f6f50bdb0db752237b3855032709a4029fc5e11daabcdca0bc6cf2f2fc03"}},{"id":"11651499","received":"2025-01-18","sent":"2025-01-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11651499","hash":"7c1bab6b7d857a87c40449b78ed7d3d7661128638e586cb6ad494342a47e9699"}},{"id":"11622018","received":"2025-01-19","sent":"2025-01-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11622018","hash":"cda14c86e2af30ce62a51369ab3329c869adad02961940be148ad0c3c9587a7c"}},{"id":"11624529","received":"2025-01-19","sent":"2025-01-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"KY","reportedState":"KY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11624529","hash":"53ee3d98f0a59d89779e3702d5dd7cc38487bf58dc3c96b8617da2a845356747"}},{"id":"11626312","received":"2025-01-19","sent":"2025-01-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11626312","hash":"fdd3bda1c38ee91625046081c719c3d2c2bf3f7ba310e71354f5644d38e22826"}},{"id":"11627898","received":"2025-01-19","sent":"2025-01-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11627898","hash":"fc0198b85bb0cc81de38f14a992210f253e461442d1eb98ac28c1e9405815417"}},{"id":"11629918","received":"2025-01-19","sent":"2025-01-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11629918","hash":"73c454ef81665fc5cedaf2c4f91463ff9000ff7243ca375ccd4287b99a703695"}},{"id":"11588056","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11588056","hash":"2eb3080a4455fe4c485f5d823916ded620d4ca1c8fcab6bac44cdf794c117c9c"}},{"id":"11590695","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11590695","hash":"a502ad6d97a1b402f78f1d6f8656e22bcb7eda66a3dd7010a81f1c0315d415e6"}},{"id":"11591763","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11591763","hash":"6318bd75da3bf0dc2981e300414aae81f3f5a1b82adf376e6eacbad81d5c5a3b"}},{"id":"11591947","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11591947","hash":"b91dbb0f4f6d7e651c10f2962d0301dcc030e1e7791e9df88cf1d9278b0278f8"}},{"id":"11596986","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":null,"reportedState":"AE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11596986","hash":"767e053043e1c573dd9baacaae2993b3cbbf323b0da52068d24cdcf2d091de75"}},{"id":"11680367","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"WA","reportedState":"WA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11680367","hash":"00ff38f4d8b7e4b48b03efc4bed48a32688e35da8f204138303f3d7c9f2a7a2d"}},{"id":"11681730","received":"2025-01-20","sent":"2025-01-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11681730","hash":"8508ce0e02a59edfcca01ca63edfdb39859a590a28d3a18ed216942722be25ec"}},{"id":"11599758","received":"2025-01-21","sent":"2025-01-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11599758","hash":"ad8640c610475e3ab327d01a7356c5f7749b7b53e23645457621dddf99ba9204"}},{"id":"11608195","received":"2025-01-21","sent":"2025-01-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11608195","hash":"628dc5d7a72e1c46b83a548e897fcd9115bd9afd5d341e6d12e075081c5fb8fc"}},{"id":"11723941","received":"2025-01-21","sent":"2025-01-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11723941","hash":"7c291cedb187db6f04662e9fe48c8903ffe79e705078a313513e4da1b1da808d"}},{"id":"11747197","received":"2025-01-21","sent":"2025-01-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-639d92deae0645a9","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11747197","hash":"9f80b4f8d7aef61801c7422e8dd2d05815ce8c127b03c2cf1ec1069f74234c6f"}},{"id":"11754930","received":"2025-01-21","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11754930","hash":"e231088385a5f19048d720449e828812b6161ba4bd6cfc4905e924e3be652c54"}},{"id":"11768006","received":"2025-01-21","sent":"2025-01-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a7bce9a876dbe95c","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11768006","hash":"3fc119a4a9ce2fb0838e9eb43f8f6e398f8ca309ee02d49019a2172279c738e3"}},{"id":"11682786","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"NM","reportedState":"NM","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11682786","hash":"86e3b360ed950199830a89a1dcbc01e33acdfd42a4378c490d5aed83d8df0aa9"}},{"id":"11694559","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11694559","hash":"7cd979323b18db19a225076b47086555c424811a3749f008e92faf5a9552ee75"}},{"id":"11697493","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11697493","hash":"dd752be222d2373caf21d1663c30dc78e29a3cf170a72f22a85e73ec685353dc"}},{"id":"11699756","received":"2025-01-22","sent":"2025-01-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11699756","hash":"da7c6088552d8c4ebf9166775471972fa94e709dd382049936d7a39e933383ee"}},{"id":"11701573","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NM","reportedState":"NM","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11701573","hash":"3b16c4309e68f8d7a832419b530fb9b4ede04a8204b2ac15c7c6705375277c4b"}},{"id":"11701685","received":"2025-01-22","sent":"2025-01-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11701685","hash":"d3e802547c6fc83f4ab0702d7c990686fa3afae8b31ecf08a05bf0f79d0d0225"}},{"id":"11708020","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11708020","hash":"6265350b8029e95469e8c256f663bec044fb1ba42a9e9bddeb35b77fb36b9f5b"}},{"id":"11708201","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11708201","hash":"5b77e55817f4529601250010ae6af1c4faea0e22600a5036ae730711eb7935d1"}},{"id":"11726880","received":"2025-01-22","sent":"2025-01-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11726880","hash":"733294c7707704684546f8045df0543b603093254581875fdd416f3fed5db77b"}},{"id":"11727610","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11727610","hash":"a53e81fb407ca32d62169f8766494a7120e2dfc7335f58926d4ea0f9aeb72db6"}},{"id":"11728315","received":"2025-01-22","sent":"2025-01-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11728315","hash":"c4cc5ab97123f908ed1ec42acd7de706da0274b230440a342770cc3a9adcf1e5"}},{"id":"11685747","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11685747","hash":"ec7c74ef9e192cab04ddd5e1c4acd1901ee90017baff3006217552709f693232"}},{"id":"11687680","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11687680","hash":"cbdcd7e43ccdd4b60cc440433a329dd0e744c9ca1f72f08b8faa10a13abb2574"}},{"id":"11687697","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11687697","hash":"a9fbc0df5f6a02d18d2e96ff229bb2e1f2a1664757b50d3c6a56e5a75db005c8"}},{"id":"11691258","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11691258","hash":"3cf91b1975e1d3bca19e11f4935b055da36e6c23714935e1e1e0ff993f1ff9e3"}},{"id":"11696292","received":"2025-01-23","sent":"2025-01-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-aa641fe749984a6e","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11696292","hash":"87a3b1f7eab0e99d3379410baa061080c1d371dd93ce921f4772134d0622dd78"}},{"id":"11696730","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11696730","hash":"6aacddae8931da713b134bcbc36b8f9129fef32aee132b1bf0a019bab8c5f01b"}},{"id":"11699625","received":"2025-01-23","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-aa641fe749984a6e","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11699625","hash":"6c3a75b5122903dad5186d4a6541d0bc6fb4a7fc8020cde5de9acffb4ce72580"}},{"id":"11715579","received":"2025-01-23","sent":"2025-01-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-85e54841b9463402","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11715579","hash":"80e343b212e5a3fe77f8c39b4091da0f253d7fac9a42821f1941885dfd9ad1bf"}},{"id":"11718534","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11718534","hash":"61010b59abf0f538a9de89fa1a82087781e8b59cd9807f56991630e3557717e5"}},{"id":"11739338","received":"2025-01-23","sent":"2025-01-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11739338","hash":"fbb3fb8e05a6815d61152294ae282f0d167917e2b02f91b92cf1711abe1036d2"}},{"id":"11744361","received":"2025-01-23","sent":"2025-01-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11744361","hash":"1a92e091e0e3cb1ccfbcd7618307a57c8abb583611009eeb3cbd0828ad118638"}},{"id":"11744404","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11744404","hash":"4c0415307ce2225e4b31ebe34f71cb801aeeaf35b6b3dfdd96c62591975837c6"}},{"id":"11753374","received":"2025-01-23","sent":"2025-01-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11753374","hash":"6e9df74333a907b6736645b22a926fab22577bb37961a8a9e7908f3af23bd790"}},{"id":"11711132","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11711132","hash":"c846e1f93d4532e2998988797e6d2f89c9befc13e11ebf59972892ba415ab047"}},{"id":"11748417","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11748417","hash":"61ec937111f2086983c0db8e1197d3f4db0bc196432e310ac75e920f113019c0"}},{"id":"11749460","received":"2025-01-24","sent":"2025-01-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"ID","reportedState":"ID","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11749460","hash":"122bebab947286f8b13244d1efe45a04d03ef90ca0bef84bec8572364bf2f3e6"}},{"id":"11752778","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11752778","hash":"cc039bd8ce773b9f52a3fc0f7f3c99245d7b1e6d2856e5f66a19411f4259c4cc"}},{"id":"11752974","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11752974","hash":"ce958bf2c86ce173323df3ffabe1f9b08823aff63f9f44684dc8e580bfdbbebe"}},{"id":"11759299","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11759299","hash":"ce34b29ab004fbcc0ce58e5ce8e8b8a7eeda26366b2e18ef2e73e593142b0e3e"}},{"id":"11761871","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11761871","hash":"ef8f1d73b2efb84ae377138e3acd9b9b054ac83486560b12e2cfa0feefb33f85"}},{"id":"11762616","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"IL","reportedState":"IL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11762616","hash":"58b71f0a363eebb0a79a87a193af13beb9f49c25557acc93b97ee77d1fa41458"}},{"id":"11762618","received":"2025-01-24","sent":"2025-01-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MN","reportedState":"MN","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11762618","hash":"1986683e03150780ab4f2383b43fa9685d605a14e80b21d531848e87058e38cb"}},{"id":"11762666","received":"2025-01-24","sent":"2025-01-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"ND","reportedState":"ND","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11762666","hash":"699f731de35f3d2bcc091bd25c2171c385f807d6d2a649c39edad2b2c64f9291"}},{"id":"11762854","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-a03761d00706323d","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11762854","hash":"aa5b6cdef33b085e4d36bbc30e47d9c89f0abca8c9811f1561e245049fa4ce81"}},{"id":"11764065","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-9cce9463b952b37f","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11764065","hash":"042a58331371938c8fc04710025689a0ad9382aaeba1888e725c1e2d6db06d7e"}},{"id":"11770448","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11770448","hash":"faca52fdf2f795c2697828ed68bcc26d148579bce5db87bc05c7925fc73c4a97"}},{"id":"11770699","received":"2025-01-24","sent":"2025-01-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11770699","hash":"a59b452ba28bf87909058fcb4005cc348ca1cbe52ea10cba63a97727bc45a4cf"}},{"id":"11771146","received":"2025-01-24","sent":"2025-01-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11771146","hash":"f060110e8b71c319a7dd8051b62b7c27d9c79905c070c9b9c431de1be3c6f9a2"}},{"id":"11740126","received":"2025-01-25","sent":"2025-01-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11740126","hash":"336d0bfc0328d771f38c632a0dfce5e0abd6cf4f1e67a0bad8046a7d9fd49573"}},{"id":"11783823","received":"2025-01-25","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11783823","hash":"c3cfa30c6580d8c0e9262bf23feacb3a3782d221172cd58146290d26bf143f2f"}},{"id":"11785566","received":"2025-01-25","sent":"2025-01-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11785566","hash":"a381ecd92d1dd27a73c454a0dd1bdb3103b18a1c087c899be598fea9fd164fb5"}},{"id":"11777368","received":"2025-01-26","sent":"2025-01-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11777368","hash":"76ba57fcf87b1c8d6f7770315e66c13677e75d76b5a59fc49f2484722e56ffdd"}},{"id":"11777709","received":"2025-01-26","sent":"2025-01-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11777709","hash":"87f283112d88b9b9e952add5340f9fe0c564484447b84d6dad8ed6b0b48216e1"}},{"id":"11778655","received":"2025-01-26","sent":"2025-01-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-44756e79f6f1ca2c","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11778655","hash":"646ca2cbb7dc35e34f1dee7c48470748046841e3a2ff99305e6839ab1d58a4b5"}},{"id":"11779909","received":"2025-01-26","sent":"2025-01-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"WV","reportedState":"WV","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11779909","hash":"ca9bbd8c195a3240e5bbe735fc52624e561c3707c637cbaccf1021126e121037"}},{"id":"11780723","received":"2025-01-26","sent":"2025-01-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11780723","hash":"3b0e7ccac7b36c307ec24fa6086cb809cd0cedcd10281c6c6a9610cccf7b9b7b"}},{"id":"11790154","received":"2025-01-26","sent":"2025-01-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11790154","hash":"c5d13363d2e77e8e8b448d47bfb92df39d503d5f596e1cb6871c17cc1a69ef92"}},{"id":"11832392","received":"2025-01-26","sent":"2025-01-29","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11832392","hash":"b451ed2dc4318a6cfbaca0ea12b5f73a30db1ae0555f5d5d9fc306daa8a1ccfb"}},{"id":"11773658","received":"2025-01-27","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11773658","hash":"120fb9ecdf3de81f6696c0caaf54b90ba2375b8144513caba5c605c9ca9e0a8b"}},{"id":"11774078","received":"2025-01-27","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11774078","hash":"cd01fdf32503e00504db4cb1e37399a67a1314096660556c3757ff57e57e2fec"}},{"id":"11786609","received":"2025-01-27","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11786609","hash":"442867ea92d4c41a710d61bcf3233170efb29569c74dada44aa6789ce6835a2b"}},{"id":"11789794","received":"2025-01-27","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11789794","hash":"c6ec3308697f5c78fad9c24a7cd18c57045a2030a4550f845ae18449d60eee27"}},{"id":"11790137","received":"2025-01-27","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AZ","reportedState":"AZ","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11790137","hash":"e833d2d2077eb6d73c32d436767e599ef8c46728f301cbf466b87bc8b576be60"}},{"id":"11791460","received":"2025-01-27","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11791460","hash":"af2a6ea8874b3406894e9fd5e439e593cb7a5ec68427dc92e725e079275d63bd"}},{"id":"11791525","received":"2025-01-27","sent":"2025-01-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11791525","hash":"d8fd563c925fcba5a1d8164599e5ac0d9217d1bbf098d60aa8c40a0a1ffda12d"}},{"id":"11825780","received":"2025-01-27","sent":"2025-01-29","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11825780","hash":"85306a6e16d1f39f6d1aa4f4b9379628972bd2572c0e1ac4fdee48114dbbbf9f"}},{"id":"11796500","received":"2025-01-28","sent":"2025-01-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11796500","hash":"8e2c3e43f0923980bd0af7d709de41728b02e614798327977dd11b745d178850"}},{"id":"11797050","received":"2025-01-28","sent":"2025-01-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11797050","hash":"4454706aa46a9578403715ddf8ae2bd30cfba241a8c001d2b8bc1e63dff34785"}},{"id":"11803015","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11803015","hash":"549c9e3124bc0cba7076a8a6985727011738bad28793d71685972fd37ab02cca"}},{"id":"11805236","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"ID","reportedState":"ID","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11805236","hash":"c06d52e0af1fb842fb30ef15db095352608447f9f35b28521ba0d7b66527546c"}},{"id":"11806010","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11806010","hash":"24b98e04ec2d4a85d6293d69ce0d92fc38c52db4488c3efc9eb5ddde50c17349"}},{"id":"11806501","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11806501","hash":"29bfd22fce262f9d2174a2cc71d373952a03fee8cd71e432ddb7bd94b59c897c"}},{"id":"11808037","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11808037","hash":"6c1dad13fa8fffb2375d926c05fdda5d77c5d0dd6efae7e4327b5485d880614c"}},{"id":"11809160","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with fraud alerts or security freezes","subIssue":null,"clusterId":"cg-599b65b93247c02f","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11809160","hash":"0bf16fd0c6193e4a275ca792fd93e93fd8550bd186454d60eea85b5342aad3c3"}},{"id":"11809648","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11809648","hash":"fb419fa2b227ae104321186cbdb2f86edc9a5fb459f33c13c328ceb955b640be"}},{"id":"11809718","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11809718","hash":"85ed994715f1c59546fd7f0e589b0cc99a4b127f93c224ba105371f17bedb7d6"}},{"id":"11809982","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11809982","hash":"bfdb04717d3e5bdf3748b352be30889a29e80de2dec22e4521c43922ff40fd5d"}},{"id":"11812106","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11812106","hash":"baf06f9d462995e19d43d12a37b074e52cf129bb0fa0cbe3d0aa1e8a62afbe16"}},{"id":"11812958","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11812958","hash":"f80289b33007af3d9351788552781ae1740b1ce28fc0aee51e6f3d8ebf7203f7"}},{"id":"11822284","received":"2025-01-28","sent":"2025-01-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11822284","hash":"4369086e96222457b61d0475af5ef4e93431fad5f479227cbd6d6b39b3ec549c"}},{"id":"11808614","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11808614","hash":"cf08d1546f4748825f5ae4566e72532497b6415cca20f2508b854f4f0e76043c"}},{"id":"11826795","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11826795","hash":"55d6d9a13cd556e080f766785db77a8dc316ddd32102a0cb31ea74db7f25b894"}},{"id":"11827873","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11827873","hash":"5b0df73aab6a19d94da80e8bd737b8e5e14b0c63624be2fd764d27756269ad7c"}},{"id":"11827978","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11827978","hash":"682a3f21808534eeddf2341cd5bad91760adf28f5c6389f3d382845066841821"}},{"id":"11830584","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11830584","hash":"b67138e2a465a582e9cf28c63dbb883e9d1b0920a5860aa2750facfad703455d"}},{"id":"11830659","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11830659","hash":"77afd0cff97f287c93ec6d7b2e6a8c0647b8c8ebdaa011c1caf0618390570513"}},{"id":"11830768","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11830768","hash":"460ce1fcb44176cfef2d4550f35f0dd4468baa8c64ace6ae3001ca85cac883c8"}},{"id":"11836021","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11836021","hash":"1996a6cc586afe3216df015eec9e9ced152e849f2eeb0df63a477a5955d548ea"}},{"id":"11836207","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11836207","hash":"1e2b9029e30baedc91d6c1a2ca0923d45f0bae350f9f95e277c59fdef92a3517"}},{"id":"11836402","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11836402","hash":"4bd627c7914062e76422cc0f33a2d10bd32776e28c34ec308e172d8ebbadcf4b"}},{"id":"11838513","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11838513","hash":"1d452819242ffbfef5c786fe9480820d1123ba7896df50b8b29da2db6c30bb80"}},{"id":"11838521","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11838521","hash":"214c43bb37f680d2aef3bf7288dfb5f1ee833636ef6be9c63007abbcbaf20894"}},{"id":"11839147","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11839147","hash":"2d6711fd14039031afc8465fdac1293587d76e804f59b7c42b27c639361242d5"}},{"id":"11839158","received":"2025-01-29","sent":"2025-01-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"UT","reportedState":"UT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11839158","hash":"8a0794179e5858cf5cca883a8c8ef1ae1400e9be57e36a4b606d3a24ea172f6a"}},{"id":"11838296","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-f7ee08406b6dcf20","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11838296","hash":"e12f70c6ffda368bac6032299ecdd475a06673d4a5b1fee6719bc0a2b8f43d32"}},{"id":"11846599","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11846599","hash":"99a61b183199a236a5cc32ad05c522211306332f64d30cbbf6197fcf0e23691d"}},{"id":"11847995","received":"2025-01-30","sent":"2025-01-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"ID","reportedState":"ID","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11847995","hash":"55ede21eaf51c347aee798d1fe70cda540e5e71882163d598379f2696e97a6a1"}},{"id":"11849179","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11849179","hash":"6f617181b3a24ebd58ef13a11514c038f6b28de2d6588093b171418839f29afe"}},{"id":"11849468","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11849468","hash":"38475d18186645aff58ec36c8d0e0f1e2f89be9af5bd25543943615f3b081c12"}},{"id":"11850521","received":"2025-01-30","sent":"2025-01-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11850521","hash":"328f52c24f54de7054ee626f2344fef1c96d3546487967e79c8dbacf239addbf"}},{"id":"11851854","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11851854","hash":"f1db3a13bef9c47bbf6d1d2e6788d27d053ad37b1c4b0e24311a9c19bcf1dc61"}},{"id":"11852923","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11852923","hash":"7ed64b712efdbbcc1e1ec520435623dd63e1280a35ccc1acacb5544bb409b24e"}},{"id":"11855436","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Confusing or missing disclosures","clusterId":"cg-66761d818e41f30c","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11855436","hash":"1067400a5275f119b653df5c76ec611a2d8d36a0e601ec40cf7dcf45a1880f3c"}},{"id":"11856655","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11856655","hash":"d4c6dee8b1a2b4c02957494dd489af46e808c1fa2c73fa3dec85831733dede52"}},{"id":"11857042","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11857042","hash":"e523bf3b155c368c6577812b81cf39f2f3c228fbfc6c5be443490c63240bae56"}},{"id":"11861104","received":"2025-01-30","sent":"2025-01-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11861104","hash":"f4674f8f222ce6d3061a042119c0c4788520009ea9f9e54e68dbc52fa32b66a8"}},{"id":"11861767","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-994ab50e3094527a","state":"ND","reportedState":"ND","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11861767","hash":"c9f0626c6b49db837df00424260cd891836f4d9842c1c24b8a12bf4ec8939be9"}},{"id":"11861995","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-17b13b94ecfef84d","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11861995","hash":"84a3005388ca25fb6802ec4f708bfc2cb77aeda55a548175fca8e418bbae1b0a"}},{"id":"11862205","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11862205","hash":"d79c8ee6c2b6291d7f8d79c2fe473e91ff347eaed36934e33566a3c53ef82af4"}},{"id":"11862454","received":"2025-01-30","sent":"2025-01-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11862454","hash":"ab14d46c0c78177b81eb7090f696b654e9f0234adc582377737096afb2f411cc"}},{"id":"11869687","received":"2025-01-31","sent":"2025-01-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11869687","hash":"00fc6cf559256622085c0542a531f1cd3e3dedd9545300a2d9cf43f3ece049ca"}},{"id":"11871244","received":"2025-01-31","sent":"2025-02-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11871244","hash":"9bf112b51d596390f4be3808c76f374575720bf2d77372392ff7e28725c324f4"}},{"id":"11873774","received":"2025-01-31","sent":"2025-01-31","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11873774","hash":"2ba469acb0eb1a82b69a75abf0ad98419b284e4c35043a0a689d27f788358ec7"}},{"id":"11875095","received":"2025-01-31","sent":"2025-01-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11875095","hash":"209c6e7dd416d745806d424742b96d8a239b5c350bf0fc7bd6f04d3b457b14cf"}},{"id":"11875665","received":"2025-01-31","sent":"2025-01-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11875665","hash":"fddb3948ee0af92caec27ac28c52cec239e1989b1cf1189ec8635247511d975c"}},{"id":"11876239","received":"2025-01-31","sent":"2025-01-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11876239","hash":"1a2017e43ae497a6773f1ba433cccccf74ae593c59ccc4235467d5d7afedbf63"}},{"id":"11877849","received":"2025-01-31","sent":"2025-03-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11877849","hash":"d132cd0b7186cddb8e75c12d2c4328f590780ac4d5d3d07a3addbbd4c1a1cb92"}},{"id":"11879064","received":"2025-01-31","sent":"2025-01-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11879064","hash":"4d80a2efd14b6cdfa45abb3a473d5dcf42234ef317ecf5549e07b5c495920ffc"}},{"id":"11867726","received":"2025-02-01","sent":"2025-02-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11867726","hash":"c134caa437b5b0083e101b51357299c30cad726f19233a4c29c6e8116482fd30"}},{"id":"11885794","received":"2025-02-01","sent":"2025-02-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11885794","hash":"f97365a248eff946fc5a54f53c1b746c0de3e3fb71e1510fa4a72fdcfc783337"}},{"id":"11886463","received":"2025-02-01","sent":"2025-02-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"OR","reportedState":"OR","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11886463","hash":"802d6890983a35ae5f8dd3009294c94be3cbfa41099a2b2391005f1aacf22f6d"}},{"id":"11887289","received":"2025-02-01","sent":"2025-02-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11887289","hash":"d39c2fab15da391044812d173bcf95d50ad1189f26fd1a78bc9c1129fc900119"}},{"id":"11891061","received":"2025-02-01","sent":"2025-02-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11891061","hash":"f56c61cdd911de77ebf7f5d76d35b4eb8f2975168055ec7be406cfaeaeb0f7d1"}},{"id":"11908395","received":"2025-02-01","sent":"2025-02-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11908395","hash":"2b06f27ae1bfe5f1e51de5dfd7864cb1304de7aca3d2ba0804534f3d250b0912"}},{"id":"11883627","received":"2025-02-02","sent":"2025-02-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11883627","hash":"9bbfed1cc7a18261b35dd793e5dcb519f414b50af449e594f15978f2a3486cf0"}},{"id":"11884432","received":"2025-02-02","sent":"2025-02-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11884432","hash":"f5adfc1bd1471000cfa06c227d6006413a8aa78171422dcec8c5b3ffea51d0d9"}},{"id":"11884757","received":"2025-02-02","sent":"2025-02-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11884757","hash":"8a6641a726bad2c52156c8d39175fa729a12cabb2da0220a770c548d3cf5254e"}},{"id":"11895494","received":"2025-02-02","sent":"2025-02-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11895494","hash":"7924630476d7022a30b9311b55a271d2316f4aed0ddb2a6a923f79aeda72d676"}},{"id":"11898772","received":"2025-02-02","sent":"2025-02-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11898772","hash":"ab20aaf571113798a83f3822ba242cca5b9981682b3735f419e4d94f4f5481d2"}},{"id":"11906749","received":"2025-02-03","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11906749","hash":"194f0c8fcca9e5fc2dbca4c5fbe4990999e13a618830cc3bee63a58f35b233f9"}},{"id":"11908225","received":"2025-02-03","sent":"2025-02-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11908225","hash":"b86a2743259c951bf1f511122273f17df1a3e7d7057b0fd6f495a40b87577054"}},{"id":"11909251","received":"2025-02-03","sent":"2025-02-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-b532731a13b10e8c","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11909251","hash":"74a4468289725275774c3d4e32cf3c283ffb89d1d5b67ea5eb85c261f87cce57"}},{"id":"11910860","received":"2025-02-03","sent":"2025-02-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11910860","hash":"4f11c9e5e7e1cc60143eb3298a6a7af458f99ca6d0957e5fd92d54cffa5b9506"}},{"id":"11910960","received":"2025-02-03","sent":"2025-02-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"SD","reportedState":"SD","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11910960","hash":"3ba999c58620558e25a78789b754c1fa59e78c0ec70ac440993b501da84f80f2"}},{"id":"11911674","received":"2025-02-03","sent":"2025-02-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11911674","hash":"140bfad15ddf37c03848d6f2a0de500633ee4636b9c33d031a141dc272992804"}},{"id":"11911696","received":"2025-02-03","sent":"2025-02-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11911696","hash":"71a2d2133249f4a50e2616619400bb889c4c82223a3eacc335299aae5bfcc5dc"}},{"id":"11913190","received":"2025-02-03","sent":"2025-02-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11913190","hash":"0d8516ef9cc709f5e1703f2d985d245ee37460d1df1187490a84bd4a59998d50"}},{"id":"11914332","received":"2025-02-03","sent":"2025-02-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11914332","hash":"f0f920fbe17020e2d8edf54db491c1fc6e7bb9146a5b122b9c140e176457d901"}},{"id":"11903792","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11903792","hash":"48e5d88a6ed28cb2a7151a136567feb13761df0ae6287000fd295020345c0623"}},{"id":"11904127","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11904127","hash":"172f88146495ae6d5e0ad74ae2a75bc924cae421d2b892a7f8900a64a9ed35ab"}},{"id":"11905240","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11905240","hash":"b7b89fe26e8636abb5e9dd3f05437134efecbe77a4f0944cd2ffb0a65b8ee840"}},{"id":"11923994","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11923994","hash":"037bfbfee8a7aa73dab714db6565c5d2172978b48d4d5751fd3e52d6c4fa5f2f"}},{"id":"11925729","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11925729","hash":"df0692b6f182e5eeef790793ff1ee1839115c56b45c9698e1ad4c272ddf449fa"}},{"id":"11925768","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11925768","hash":"2b9d974c5d8f79ff008f08f929f1298ff3fed566e0bc549259b76ff05096c6f7"}},{"id":"11926175","received":"2025-02-04","sent":"2025-02-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11926175","hash":"5da4df80df40327a60137b4a98d4a250bddd342317ff10e806bbe583f5c8e2a3"}},{"id":"11926186","received":"2025-02-04","sent":"2025-02-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11926186","hash":"711cc34102dce1ee816d4dca34ad2fbfd73ab44599c475b24943a0c137d0f470"}},{"id":"11928580","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11928580","hash":"efffc2db2f2f649f864e9b99551cf799c86e54d5bd7438b5a5dd60cfe897a351"}},{"id":"11930167","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11930167","hash":"f3fa0467687c80744ece6c5ad973dc7002284ed9d4017669320d3cccf4828946"}},{"id":"11930409","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11930409","hash":"184470aee2f73cb650f2e8c91f57a82fcc7603c67861bf05943e139c6f7dd423"}},{"id":"11934876","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11934876","hash":"00c96f40340134025e6c0843b603c070f2befdb5e91147a410685420cbdb7350"}},{"id":"11936771","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11936771","hash":"3c50105507980ff00ab1476cdaf2e50d63405ac25855b63622cbbb68692a05c3"}},{"id":"11936815","received":"2025-02-04","sent":"2025-02-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11936815","hash":"c401cb600cba7598739fcdfbd69404c859fc0ca3614e26f2d5043f954ea50959"}},{"id":"11947126","received":"2025-02-05","sent":"2025-02-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11947126","hash":"9dbf40ca8a4e4959002e2210f638e7cdf90f14cf0c59274690e6bd4e2c531ca4"}},{"id":"11948043","received":"2025-02-05","sent":"2025-02-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11948043","hash":"b59cc7d3b6a865c360946665c19513cd56243f47a80cfd495029133b3e21fd4a"}},{"id":"11948914","received":"2025-02-05","sent":"2025-02-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11948914","hash":"79994e011191cad044d31624ed51ebfba267ffbb41e1b790578b17ade13b58c4"}},{"id":"11954233","received":"2025-02-05","sent":"2025-02-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"RI","reportedState":"RI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11954233","hash":"054db7cefc4b264af3ddf895ccf08623beb91b8908556c20db4a655aad875490"}},{"id":"11955922","received":"2025-02-05","sent":"2025-02-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-99f1e0a826480551","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11955922","hash":"b16794bcee8120642474807fc0c548c721bfb970af5e1c1ea3db78c5e279acb9"}},{"id":"11957315","received":"2025-02-05","sent":"2025-02-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11957315","hash":"8612ab72f493d8eb33054f7640042d70ee0b7b335586af461c483c9a04b42fb5"}},{"id":"11957365","received":"2025-02-05","sent":"2025-02-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11957365","hash":"c04c8368491c20bcc35084aea81d1bf5b53b8b643a5702ef0f127fa601e029ba"}},{"id":"11940992","received":"2025-02-06","sent":"2025-02-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11940992","hash":"ead2fae0ba4dc42461c647a6016c5d5705d80b835f6547259444a6553a275fdf"}},{"id":"11943327","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11943327","hash":"9b74d78b430686690592a35e4a7291a2c02bb2760ee7a733103c9ae201b1014d"}},{"id":"11961431","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11961431","hash":"197242de4c21b6af7f39f4fdf36b8c4b6f8f36a1184f466921420474e9cca61e"}},{"id":"11969236","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11969236","hash":"6c28ec749ff678309035f8a7f513b0b5ae1a20153f7317ad66c630221cf0078d"}},{"id":"11970025","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11970025","hash":"3e3affd273b7fe490b4d85927e6044a07923e1e9a1495ea6bccaa67091a96660"}},{"id":"11970063","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Fees charged for closing account","clusterId":"cg-4c5cbbc8ccbc32cb","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11970063","hash":"fa2d1522e4c1ef62e37eb48eb9c4b77a534eb31b6e1381c1fc22dbb07a3dbdbd"}},{"id":"11972010","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11972010","hash":"85edac5c24faf5bb4d87f2466ff8d0774810aace84ffbe26ef356d3a0cc56e42"}},{"id":"11975259","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11975259","hash":"fe3c552878dc9c4955d6e31b4242c077ed9ff4f44f00f6c9495618b027189337"}},{"id":"11975363","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-44756e79f6f1ca2c","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11975363","hash":"27c3d6564565ccfd572b3d2d4a2d058d48ddcf0a0eaf225cbda03b30786f1d82"}},{"id":"11975485","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11975485","hash":"495a2982cfaba5b835e0015687f7f6a77f4f6e0a110a5d338a51df2c34caad4f"}},{"id":"11975869","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11975869","hash":"ea9682eb46c4b39fcb3ffe4bf9e76f09c6d5afaf47571254080d0d58cb6bf092"}},{"id":"11976435","received":"2025-02-06","sent":"2025-02-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11976435","hash":"3bf4b1123159cce4fdb918be9f8a2d35f0b464df3246d144aea55f882b899485"}},{"id":"11981472","received":"2025-02-06","sent":"2025-02-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11981472","hash":"96abd67b388b27ac0e028f82d95fb4a8da7de22ca8a7ec0ab9b9d0d11fe13c2d"}},{"id":"11957968","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11957968","hash":"aebac71bb99207e3493c9e7f8dbb62f2952f8001c50ba34cde671674dbb99d59"}},{"id":"11981497","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"MT","reportedState":"MT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11981497","hash":"be98b65ea1f826c0525dcab46cf51ae599753b53fc5bb46ed58e9c25013e1b77"}},{"id":"11982202","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11982202","hash":"7cc6760e1d563e24ca62d360dc9a0a8746c69c1c4ae237d9038aef13e4e62dc4"}},{"id":"11988038","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11988038","hash":"390f90780161c58b8c762c40b583862158d39f15fae9a9db8a858b97effa67f8"}},{"id":"11989105","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11989105","hash":"d2e483a15cc4247d69c0484dc5d025c84ddcd6604c660169cc91773130576a28"}},{"id":"11990340","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11990340","hash":"85354e4e6afdc3f93fb500053b1831f064f6dd3349a461903bc727a41a9f7626"}},{"id":"11991929","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11991929","hash":"369110322c8afb3f0e516ed8c8d6c46eaed73746cb9bc4828073b7d5d008a9cc"}},{"id":"11994099","received":"2025-02-07","sent":"2025-02-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11994099","hash":"1b12167687b4eb2293e433261d67a8812523a06a33398da00e0706fe9b9bedb5"}},{"id":"11994856","received":"2025-02-07","sent":"2025-02-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11994856","hash":"39fa8231653241499ff955ef95086b68bdd2aa1c6f82c4983d27b5905fd98168"}},{"id":"12018823","received":"2025-02-07","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12018823","hash":"f16a30670d89a7d5f84b203f5b5cc664f13c49420c1bac8674a03240d98d0605"}},{"id":"11984966","received":"2025-02-08","sent":"2025-02-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11984966","hash":"61ded724ed14065f76e54aa7b58591ba8a1bca0867fdceb04ee4e7350133fe6e"}},{"id":"11985288","received":"2025-02-08","sent":"2025-02-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11985288","hash":"9511135c849ad1a7fa4329a99333fc9fa64f55b8a5cbbd65991fba76a68e5422"}},{"id":"11995934","received":"2025-02-08","sent":"2025-02-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11995934","hash":"332361980aa94682abdb335d8403ecff126f1f3240485dd2e405df163fcb38b8"}},{"id":"11997468","received":"2025-02-08","sent":"2025-02-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11997468","hash":"5267fdc89e5b4118aef4a69ecb874f74af9ce3575969331e577cd7c198815c83"}},{"id":"12000290","received":"2025-02-09","sent":"2025-02-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12000290","hash":"702af0da6629736e89759ec0aed06d5cd1e62850c6df7716f3ac7d0a8fea0b60"}},{"id":"12002716","received":"2025-02-09","sent":"2025-02-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-0a0d028edba83c16","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12002716","hash":"328345f49e33e128f2d8ce672ad5769bf0d820c4930fa39072b0b555d9dafc21"}},{"id":"12006223","received":"2025-02-09","sent":"2025-02-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12006223","hash":"0cd0faf49d71c2a1a78343506c730eec46a38b2b74cdb4248cf05660aa5f3a8e"}},{"id":"12006541","received":"2025-02-09","sent":"2025-02-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12006541","hash":"3d3a3121a6c2420d9957d4257d9ff8e65ca712aba7d38cfd8d76ed61763cfcac"}},{"id":"12008214","received":"2025-02-09","sent":"2025-02-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12008214","hash":"37eda48d7b9242999f5d2e2d92d50b95072ee6ceb045ccae008977c1f42d853d"}},{"id":"12410133","received":"2025-02-09","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12410133","hash":"03a2d5555b78e667727d55258735e0bdc121377fe07e331550f59d7953447caf"}},{"id":"12003917","received":"2025-02-10","sent":"2025-02-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12003917","hash":"5139b7b334e2eb2c7bc5f70e33a21734e73d1c784b0b500de4d4a310989a7a69"}},{"id":"12015288","received":"2025-02-10","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12015288","hash":"ab0fc341d08e8959ac44261c922d0dd6e16fc1e97edd94ffb1136b9e56d226fc"}},{"id":"12015389","received":"2025-02-10","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Unable to get your credit report or credit score","subIssue":"Other problem getting your report or credit score","clusterId":"cg-118c457d01fb29d0","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12015389","hash":"efb450ac159dc6d6da7c2b723408795e97be1700501057da9d11eeb06ba61f86"}},{"id":"12018435","received":"2025-02-10","sent":"2025-03-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a7bce9a876dbe95c","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12018435","hash":"28700c921a2417c4216fb00060d8beafdce2fe316edbd2ab2d91881a97808526"}},{"id":"12023356","received":"2025-02-10","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12023356","hash":"d0555a74d276b6f2f5968d1291c20198dfd2b6ba4c9e79bd72eac63593329f3a"}},{"id":"12023598","received":"2025-02-10","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12023598","hash":"a7b6efdd685109829a31009ffd5d42e8aa9bb4b1019bdabee09ffbb134024320"}},{"id":"12024047","received":"2025-02-10","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12024047","hash":"7385af1ab16f800cdd403a0867f44453c1a7286e7b75416b41c2fa14fdff72f5"}},{"id":"12024253","received":"2025-02-10","sent":"2025-02-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-a03761d00706323d","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12024253","hash":"e7003dab718f4fdb048f10dffe891e02b8e9a66ec13643c14c2fb812f85cfdbc"}},{"id":"12012905","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12012905","hash":"b3da73821956053d9009d8ecd1678100024083c7b9a473268dc6727128be7045"}},{"id":"12039939","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WV","reportedState":"WV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12039939","hash":"199ab490917277c2ebfe2566d338551b772cb88644127bf0587cafa43eb1427e"}},{"id":"12040326","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12040326","hash":"34bf6d61ad5c7271bf8b0766c95a164b0aeecd7d3fc67cf49a529c276027d800"}},{"id":"12041084","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12041084","hash":"dc1b90581237fecca9e98aa17ec9f62415c08cac0eb2468c558da12e9a5223d8"}},{"id":"12041207","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12041207","hash":"747b83f2b1d94714e895796fffc43007c15040738f1f5f1908770e0c3850c87b"}},{"id":"12041651","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12041651","hash":"c40025774dd64bff5143f3b2b2c4760d86bcc6315f18878eeb91693d75876f8d"}},{"id":"12042186","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12042186","hash":"ac6e98e1bb8e6b99989acf03aa2792a2c6ba32e3198c41260d7188ef6936b8b9"}},{"id":"12042608","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12042608","hash":"21f965cbfae84c69dc6cd942124e1e29914248f570003340b4904444a6a2ed8d"}},{"id":"12043661","received":"2025-02-11","sent":"2025-02-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12043661","hash":"184ea9845f06145e07eab91bc1ce6a5dd805fc196febac4d7402da280773fc27"}},{"id":"12063277","received":"2025-02-11","sent":"2025-02-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12063277","hash":"72faafaaae6f059050b123f6ee798f2179d19b79f8166d28d4c8f41795cfc04e"}},{"id":"12065563","received":"2025-02-12","sent":"2025-02-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12065563","hash":"6fb85b5b73cd42597c1afd0844466f855e0bdfa6e31bb1aa6004765d6830a658"}},{"id":"12071654","received":"2025-02-12","sent":"2025-02-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"KS","reportedState":"KS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12071654","hash":"ceebbf7513d3c24fad3ee7060bf9f65ba8c7c0460eb65d486f9fa32a596dfed4"}},{"id":"12073858","received":"2025-02-12","sent":"2025-02-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12073858","hash":"a03b89e4b24093b6300a2a997d7127746e31ae2994e10d2389839ab6fdfd4c87"}},{"id":"12027157","received":"2025-02-13","sent":"2025-02-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12027157","hash":"6359bba6b5e38bd0dce19036bf917b3436f4ebc77de2749655b6ed85fe64bc79"}},{"id":"12048208","received":"2025-02-13","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"KS","reportedState":"KS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12048208","hash":"78ed20bdcd27c60a1d40ab4178f1b9f445b1511c5b430830871a711cc0077a0c"}},{"id":"12050544","received":"2025-02-13","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12050544","hash":"1458f23d45f8791011048f3e322b3b718c23c7adcd87185f0d6c777e3f04b038"}},{"id":"12050606","received":"2025-02-13","sent":"2025-02-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-f7ee08406b6dcf20","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12050606","hash":"d99de9d95ffd8464ad848c439576513f77c5388c5792db844a5d835ed383e567"}},{"id":"12052756","received":"2025-02-13","sent":"2025-02-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12052756","hash":"0e3d862dff2cdf423c9277b08611b34795ddc8ef12b189d25e0edafa1a5b4245"}},{"id":"12055810","received":"2025-02-13","sent":"2025-02-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"DE","reportedState":"DE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12055810","hash":"761cc2a4f41db4150d975c6220356244ab30924dd9630c5040483d8bd74fb842"}},{"id":"12059566","received":"2025-02-13","sent":"2025-02-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12059566","hash":"d734b2b2a37774f0c7524a713dca748c8db3762e6c8b0616fb63152f8ef24cd7"}},{"id":"12061514","received":"2025-02-13","sent":"2025-02-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12061514","hash":"7977ee967ce541a2a43f2fb6b20637cefc4621038bb6d0e50c273804b61fd515"}},{"id":"12075697","received":"2025-02-13","sent":"2025-02-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12075697","hash":"3be12debe0052b880c7195ea918489266cab3b15925da3ab9707368c4d1f79a3"}},{"id":"12080649","received":"2025-02-14","sent":"2025-02-14","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12080649","hash":"5b49bf0d7b01272565dffae496a44be0aacffbbecda08b598b7bbf1fdff96aa6"}},{"id":"12080846","received":"2025-02-14","sent":"2025-02-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12080846","hash":"526a8f72645d7b514781c5029cb8cdf105097fc2f7760d906b023face9e19334"}},{"id":"12083113","received":"2025-02-14","sent":"2025-02-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-1bda76b461f2b4c9","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12083113","hash":"4937cbb3f688d82b8f494aeee16e14dda9c2ed8d6c8a280ab86e17b9584af435"}},{"id":"12124624","received":"2025-02-14","sent":"2025-02-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MI","reportedState":"MI","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12124624","hash":"634738e45299380712b29bde43dcc19c7b38dd38c19f35ec5f28cdd63bd1a738"}},{"id":"12077330","received":"2025-02-15","sent":"2025-02-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12077330","hash":"d849799e1767afdc2d081d4639efd970e1b769b33715bc0cbf7a56fdacd06245"}},{"id":"12090877","received":"2025-02-15","sent":"2025-02-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CT","reportedState":"CT","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12090877","hash":"d42348b0232f95584378959be91b95e7b1fcc0d01974102ffa310c49cc538d7d"}},{"id":"12093279","received":"2025-02-15","sent":"2025-02-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NC","reportedState":"NC","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12093279","hash":"1ea4073e06f6b7c6c3eb3207d6dc20ebf1df78b96f175b0ed67090c64e777d51"}},{"id":"12094656","received":"2025-02-15","sent":"2025-02-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12094656","hash":"8f0512a2dbd77c7c65a6ddb79ff382a79c70e0f6fa241e8ed4336fced2cc58b8"}},{"id":"12119851","received":"2025-02-15","sent":"2025-02-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12119851","hash":"05b58f574939a6d0dbc122bc886ad881124553e62ac701613354c3a7a3e3f43c"}},{"id":"12097293","received":"2025-02-16","sent":"2025-03-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12097293","hash":"136e92de0d39ed85d346c862a03b1f1b34164754ee73522a67f5e154e8810858"}},{"id":"12097562","received":"2025-02-16","sent":"2025-02-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12097562","hash":"a9415c7328bb10a961bc76940b06adce8a6f0111c328608d720f5073a8a4e6ec"}},{"id":"12096496","received":"2025-02-17","sent":"2025-02-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"IL","reportedState":"IL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12096496","hash":"ef3707e90fca442e3f725d2030b1be38edf5f0913221bbb434fad78e0b904fa4"}},{"id":"12103703","received":"2025-02-17","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12103703","hash":"a4096a5b62eeb9c538fec756a6aa7caa3068ab00815147a42a05a089bc6c701d"}},{"id":"12104893","received":"2025-02-17","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"VT","reportedState":"VT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12104893","hash":"f7ab2f0b3039c87edbe79af5347f415f23ad1992511931c3c199557e31786b22"}},{"id":"12106392","received":"2025-02-17","sent":"2025-02-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12106392","hash":"442af09dbde8584f43ad35b079b5029c237d3d06da2f04b3f8e748ded5aba2a7"}},{"id":"12106883","received":"2025-02-17","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12106883","hash":"34b6bfbb39d2ec68bd459dacfdf149a2a45589e26eee44cd23080201a4429b76"}},{"id":"12107456","received":"2025-02-17","sent":"2025-02-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12107456","hash":"90461fa628aa22804b8e2402bb741d88f9b1e6733095c19cd9879b9ac6b99c1a"}},{"id":"12108506","received":"2025-02-17","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12108506","hash":"c5cf9647021baccb677ef98c2086573da7cfbeb408c8d18077ee9e6e76dfe1d6"}},{"id":"12102185","received":"2025-02-18","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12102185","hash":"dddc62af68a052e08b7086254abc48895a1a8bc9aa250c5fd70e15eb03efcdf3"}},{"id":"12114298","received":"2025-02-18","sent":"2025-02-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12114298","hash":"0aa47ff53381d911293532b9a4f032531672a79927230acfa4b9dce6a8797f53"}},{"id":"12115168","received":"2025-02-18","sent":"2025-02-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12115168","hash":"6be2f0fd935063bda146cde72903673b4693b47f877a7b997e004c884b9b2247"}},{"id":"12115695","received":"2025-02-18","sent":"2025-02-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12115695","hash":"df6e6062682bed30c4009a6afe325e5ad4a365a04de96f60c7fb8418de9a6cc7"}},{"id":"12116202","received":"2025-02-18","sent":"2025-02-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12116202","hash":"3c8e29a79f021f1c5c0ee67910d9bca0864808fc91262827f2a1155b9747afe7"}},{"id":"12117009","received":"2025-02-18","sent":"2025-02-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12117009","hash":"0e114c22492d124761853f02598b19654dcdebd84dfa623e49895e6d5f85ee6f"}},{"id":"12118429","received":"2025-02-18","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12118429","hash":"57db22249c1f749e740c0a0be0878d582f1cb8259b8bcb5e0320d1191511910f"}},{"id":"12127424","received":"2025-02-18","sent":"2025-02-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12127424","hash":"575f6fdd2972b13b5ec5f5ceb9fda0967f8200c69fa77bf482e960e6a6a6c632"}},{"id":"12187087","received":"2025-02-18","sent":"2025-02-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-c64ccc05e3b0d7e5","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12187087","hash":"35194e27b79d0b00ae1435246a6f0d8187f6fb9142685da045ba69ffee05bbfd"}},{"id":"12124699","received":"2025-02-19","sent":"2025-02-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12124699","hash":"0bbefce2bc92ff723c36eb4159a07767ffd5b38a7c88935a5e4bc63160b82cca"}},{"id":"12125101","received":"2025-02-19","sent":"2025-02-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Can't stop withdrawals from your account","clusterId":"cg-bd7473ffdc9674a4","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12125101","hash":"a129d31d61bcdbb38be6203e047b3dfb58b0255a5835ebc5cae0e9e662a8f34e"}},{"id":"12126477","received":"2025-02-19","sent":"2025-02-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Incorrect information on your report","subIssue":"Account information incorrect","clusterId":"cg-668025faabe6961d","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12126477","hash":"a1fcc3f79ca43145d96eb0ae570c8e442fc3a82ec5a86ff2c7126f8905036e32"}},{"id":"12126758","received":"2025-02-19","sent":"2025-02-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12126758","hash":"21c20d82c5ff5a62eee17cc6ba12ad07dc2a66d9fd001e203aa324722885fed1"}},{"id":"12126980","received":"2025-02-19","sent":"2025-02-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12126980","hash":"41842acdaf27c005ebe1cfce18095163ea4a043b32d1ca3ea6c2156c19f633a3"}},{"id":"12131790","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12131790","hash":"92af6882ee8560285b325afb8b8d482430e6cef0ff9f603ece43d261797dce5b"}},{"id":"12133647","received":"2025-02-19","sent":"2025-02-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-3fb672612591a5cc","state":"IL","reportedState":"IL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12133647","hash":"08e7c879813f63735e242d0c5ad47a6b19a2ef6b7300cf4009e42dafd103fcb2"}},{"id":"12133725","received":"2025-02-19","sent":"2025-02-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12133725","hash":"ff8d99906141242731629ba38cf61ea272e51ec0acecbaba18e8dbcea15c999d"}},{"id":"12133986","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12133986","hash":"a2428357900fe834962e5260791c341bb6c47c505495efe444bfea0f1c273548"}},{"id":"12136263","received":"2025-02-19","sent":"2025-02-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12136263","hash":"8390a915a9ce578cac10e4b071b5cf37c8aa96beade6cd410324c56864cb312b"}},{"id":"12137400","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12137400","hash":"b815b8c10be50514c3d0c06c3e9ce0562830279b38775fbc9aaa0324ada9b477"}},{"id":"12138381","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12138381","hash":"4d194eedec2f4cab70153f25b45b6393b063483c9d9c6153571e0b99b268e756"}},{"id":"12138383","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12138383","hash":"b4dc56ad02d5cf86ad98634b71cb3647802f63a9ffb7f5e9ec9cd4204a85eae8"}},{"id":"12138932","received":"2025-02-19","sent":"2025-02-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12138932","hash":"448dd1426f0cbd83b71de6b542bb73333687a1cc08b8f40c7f3c670a408df60f"}},{"id":"12138954","received":"2025-02-19","sent":"2025-02-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12138954","hash":"b82e64a53f9cf5d2158ae45a627f68160a9996a0c701102e125a960f99937d84"}},{"id":"12139194","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12139194","hash":"5b7f5d0645efb290c3d681452845da04da98606468a8e613bc7f1f1763dfdfaa"}},{"id":"12140436","received":"2025-02-19","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12140436","hash":"0ad7c6d973a3fb212a3c3987d1464a3c41f104b3f6ca848a089a616cf75cc195"}},{"id":"12156133","received":"2025-02-19","sent":"2025-02-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"NV","reportedState":"NV","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12156133","hash":"33a7dee2c5ae0c0005549bd1e36fef0ef1fcbb446a2bb8d38327bb46d2c032a8"}},{"id":"12128398","received":"2025-02-20","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12128398","hash":"e1e1a08fb726d67919826005755be99aba31925422fe1c56c557e40249ad46db"}},{"id":"12146778","received":"2025-02-20","sent":"2025-02-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Deposits or withdrawals","clusterId":"cg-1d96917dc64ad051","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12146778","hash":"e9a9ac1155fbd870a99210c9ce3a7dd74058075f3bfe8f064bc6576ec9256a71"}},{"id":"12148290","received":"2025-02-20","sent":"2025-02-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12148290","hash":"ea60306e911de8d99887e0d47488c1935d87615dc391d663567d032782adbe3b"}},{"id":"12148657","received":"2025-02-20","sent":"2025-02-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NH","reportedState":"NH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12148657","hash":"1881eb53d96cc97c934b429950ff198caf3675efdae62424f8df0d3acb6b9996"}},{"id":"12155917","received":"2025-02-20","sent":"2025-02-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12155917","hash":"e5654fa978f0d89ba9888e1c4618758bd741498bc9f52a3f2c0d98414eb33184"}},{"id":"12156016","received":"2025-02-20","sent":"2025-02-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-f7ee08406b6dcf20","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12156016","hash":"e9e3c3bd4cf843d41012a52eab976075aed95a462f7e09ab4aa98184cab375fb"}},{"id":"12144468","received":"2025-02-21","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12144468","hash":"52edc115124072002649c10964a89aeb7f80059335ab14b8e99793ab1bf084f3"}},{"id":"12162991","received":"2025-02-21","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12162991","hash":"d079a5dba7fdd1adaf759625a03d0ca2ae1fde6e141f7bef42c42864e65613d4"}},{"id":"12163688","received":"2025-02-21","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12163688","hash":"4f7d7a24f3fe2bc5aa781ce7887a069c750ba732e3d4daaa5fd589875e994dec"}},{"id":"12167202","received":"2025-02-21","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12167202","hash":"e7b02ac886c1748ac8d2969c39c45dca7c763e30492c35bc887ba6ce9785262d"}},{"id":"12167391","received":"2025-02-21","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12167391","hash":"18acae9c30824be6b59e58065cbe06b8aaa1a685cb3905531f07840ee658c961"}},{"id":"12167414","received":"2025-02-21","sent":"2025-02-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12167414","hash":"3e25822c9c9a98b306525bfa00d12d2719290451b4e6a4f0a5fd53ac462309e5"}},{"id":"12171526","received":"2025-02-21","sent":"2025-02-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"GA","reportedState":"GA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12171526","hash":"dafe9eaf792ed248e53a159120e6087b9dd447a4315480f0ef5ddfa9e6aa346d"}},{"id":"12190534","received":"2025-02-21","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-994ab50e3094527a","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12190534","hash":"64bcf72daa815e0f9980fb0820cb5fc8a12dc45912c815a6884e78ba0a99eba8"}},{"id":"12178966","received":"2025-02-22","sent":"2025-02-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12178966","hash":"b2208f6332fdb81b9942396d43ed792c0c2c0498d6d3fd6431c364666a080bc6"}},{"id":"12179134","received":"2025-02-22","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12179134","hash":"e5318cd10ffe9b4c7c00b2b71e7db8134c743aa1b0a37ed584e235f0ab32e0ec"}},{"id":"12185216","received":"2025-02-23","sent":"2025-02-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12185216","hash":"aa07b645fd96e534756672791198f41008cf7dbf053c3653a3372c5797cfecba"}},{"id":"12185967","received":"2025-02-23","sent":"2025-02-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12185967","hash":"e66f06107c049bd01c817e84ad9b2f5553ff96b4933bb7d359b6dc35c6d9eb88"}},{"id":"12189206","received":"2025-02-24","sent":"2025-02-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12189206","hash":"be98f52529bce5bab6410df98d8064cd4545db336cbebe67e761defa2fbcdcbd"}},{"id":"12190028","received":"2025-02-24","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12190028","hash":"f10f4381025c1b45297fb91ace2b06a0cbc47f74f974d52762d4579de55547fa"}},{"id":"12191459","received":"2025-02-24","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12191459","hash":"368d624afa5f315243f443aa369e92c0b29d96bd96535075d2cc3542d5bcf9e4"}},{"id":"12191539","received":"2025-02-24","sent":"2025-04-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem caused by your funds being low","subIssue":"Late or other fees","clusterId":"cg-86c481ade19b1266","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12191539","hash":"d94a0db49ba146776e75bd554dbec4c90eda24edefc40a61b2ebad9a04b01511"}},{"id":"12194077","received":"2025-02-24","sent":"2025-02-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12194077","hash":"ad03caedddd8b42596694ce878d6532a362b6b09020ac60ea5f78224ad955049"}},{"id":"12198798","received":"2025-02-25","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12198798","hash":"4ac4ba571ff7df1e33ace6beaa4805aa87a5d2bdaa68ea07f322f71e78f64095"}},{"id":"12199280","received":"2025-02-25","sent":"2025-02-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12199280","hash":"e3e96360ee5b07e4f5069554dcd271c2741797d56eefbcd19218b489953096cc"}},{"id":"12206612","received":"2025-02-25","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12206612","hash":"43d3a5e059962fcc9fc6b340b053996a67d820c9f433a7b3d6491ef10d80eb09"}},{"id":"12207666","received":"2025-02-25","sent":"2025-02-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12207666","hash":"332e0fbed1492428f49c1d4ea551fc2485c44113594a8cffdbdca9008b7e46d0"}},{"id":"12208884","received":"2025-02-25","sent":"2025-02-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12208884","hash":"4679742e40e50afe1651fbb25aee73742d6205330aaac9d86b85b10af4abb711"}},{"id":"12210299","received":"2025-02-25","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12210299","hash":"a4d5e9f03254906364211dfd1d5e73f482afc1849100347328b1adb0a4ef6ddc"}},{"id":"12213260","received":"2025-02-25","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a company's investigation into an existing problem","subIssue":"Was not notified of investigation status or results","clusterId":"cg-822087b84eba1c79","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12213260","hash":"6bca1e82371f5e668459e2f4aa66da00bd7e5c54170dd4d3be16210008232141"}},{"id":"12215021","received":"2025-02-25","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12215021","hash":"8803b9ae73522127d52165a401ecd8b71278b069593d60ec0d96e75545507ac7"}},{"id":"12215586","received":"2025-02-25","sent":"2025-02-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12215586","hash":"dc1ede739c2c661a86962337c9d49ea9f7c02775e6ad552f005731df23207848"}},{"id":"12225300","received":"2025-02-25","sent":"2025-02-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12225300","hash":"79c07cdf7e987db1ba9dbfde0be87b763836740754e8cf4564b438d303c04d83"}},{"id":"12203302","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12203302","hash":"f17a930e9b4c95f085d54ec82a50c94f1a922c3e56671188f992842165a55210"}},{"id":"12203697","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12203697","hash":"d8d3e748c04ef65314035e631e9e3623e56922d29ebaac9e4c9f581b031bae8e"}},{"id":"12225257","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12225257","hash":"547c37a32249498accc8391b71747bc8d2c1e9d3809b08d634fd0ee323177ac6"}},{"id":"12228018","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12228018","hash":"4d1a8dd099171a803950c6dec765ab2db33f422bc0978f5e78cc1f97606e58b4"}},{"id":"12230657","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"NJ","reportedState":"NJ","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12230657","hash":"e00b164da192b670930ad620506887c837a6cca28b82b2a6f56b8161430e6e2e"}},{"id":"12233850","received":"2025-02-26","sent":"2025-02-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-301f96a3d48a7ed4","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12233850","hash":"ff3064fa84c7b4d20b971503a31eb5b7069633d43889e6ca6d52b02398ceeb6f"}},{"id":"12234632","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12234632","hash":"482d32bc0c93cd46bcd3cbdcc9ca844d7d0eefd4acf2806220d7332efa2abd20"}},{"id":"12236624","received":"2025-02-26","sent":"2025-02-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12236624","hash":"c95f4a57087422941143613472b436ed3544296974c21e793e5558c4fd60796a"}},{"id":"12219303","received":"2025-02-27","sent":"2025-02-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12219303","hash":"a2e464b72136a8bce6d3e61cfb1f84fc3749b3a9c2ca829bc2f306ba06a73515"}},{"id":"12219695","received":"2025-02-27","sent":"2025-02-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12219695","hash":"d855e41c04a114949103eba3ab99d3104e92113fbbc8762e7c964529eda4f9eb"}},{"id":"12220332","received":"2025-02-27","sent":"2025-02-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NH","reportedState":"NH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12220332","hash":"3d05945f02fad499c6844c9437eaa6f83e7431ab4554dfd62b926eec74a34c15"}},{"id":"12252921","received":"2025-02-27","sent":"2025-02-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12252921","hash":"aeedf44c4668055561fa420573eef69e8e010651835101d3f0571f46494796ed"}},{"id":"12268732","received":"2025-02-27","sent":"2025-02-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12268732","hash":"3af07f43a333222762379a98086bf23108a3d979a8ba30d9292189d5bcda9104"}},{"id":"12242110","received":"2025-02-28","sent":"2025-02-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12242110","hash":"5d53e630e783133c0a4e9b9dc861f41fb076f25bafaa2c82030738988dc56db3"}},{"id":"12243757","received":"2025-02-28","sent":"2025-02-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MS","reportedState":"MS","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12243757","hash":"1bf9f98b50946559fce6df810951f7b60a3128a502464fed33baa9014625b6e2"}},{"id":"12243769","received":"2025-02-28","sent":"2025-02-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12243769","hash":"33cbd461d963b9045a56458460167555b6a6413ea28c1dba79398e33ca8a4d95"}},{"id":"12244800","received":"2025-02-28","sent":"2025-02-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12244800","hash":"9b165efcb88157bf45c3925d08aedaf446d794aa94ef041e2736bbcac4435655"}},{"id":"12247823","received":"2025-02-28","sent":"2025-02-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12247823","hash":"018518c957784a6a4fd881460f4057a26f22ee2aa79ea064e89bd6c78ee94997"}},{"id":"12248701","received":"2025-02-28","sent":"2025-02-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"MD","reportedState":"MD","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12248701","hash":"b8753b28a9e717f7ef2d3aca945859cef96ca06064904e61f7d2bb91f25ab734"}},{"id":"12250317","received":"2025-02-28","sent":"2025-02-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12250317","hash":"bd2df6967ea62b7351ade496c70ca9c0fb3ec2d6e9d0ce5717a4bac74bd719d0"}},{"id":"12252171","received":"2025-02-28","sent":"2025-02-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12252171","hash":"d3bde769eb01a6906cbd02abcd347ddbdf5f6ef49d8b0fb3a31a76a3e08ccc0e"}},{"id":"12271712","received":"2025-03-01","sent":"2025-03-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12271712","hash":"dc0881ed9766069e379e9534053fbdd9d94f89e29ec534819e3affb4c4fd5a23"}},{"id":"12274794","received":"2025-03-01","sent":"2025-03-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"WI","reportedState":"WI","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12274794","hash":"2e009d7a5b03be74ae8e125c412ff181b701a31ed182aba4ac33431ff79443be"}},{"id":"12275965","received":"2025-03-01","sent":"2025-03-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12275965","hash":"da27758e568b35daa1542432eaa31588661d6019e3dd9245277cc3ea67dad3d4"}},{"id":"12276153","received":"2025-03-01","sent":"2025-03-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MA","reportedState":"MA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12276153","hash":"7d4ae3fde1e4bbc24ce3259e291ab4237afdc6405623caea8f1ca1ec8b10b66a"}},{"id":"12277437","received":"2025-03-01","sent":"2025-03-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12277437","hash":"51c5826e3b465e9b02b7ecbda85ef70dfa4e00d405d9706fe0d3c9e21a5d13d0"}},{"id":"12291865","received":"2025-03-01","sent":"2025-03-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12291865","hash":"d5cad6d991a4ea9b3cbf42188fc3dfcefaac2b8fd46b9e96fc55f94c654bbab6"}},{"id":"12273431","received":"2025-03-02","sent":"2025-03-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12273431","hash":"a10144a73e5a3c5547d578185d191ee5ccb72032c20c176603f0e8dd1bc2a685"}},{"id":"12285336","received":"2025-03-02","sent":"2025-03-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12285336","hash":"be28da6130fe3010989d68715181486c9952e315114b1bfb16690209be801c6f"}},{"id":"12288302","received":"2025-03-03","sent":"2025-03-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12288302","hash":"f4a603d38d973688a1e99b03e5e379c6b66e2a7f66e90858774bf989c5c321e2"}},{"id":"12288486","received":"2025-03-03","sent":"2025-03-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12288486","hash":"0181f72b5c82f2802e59fbf1c3c7ba8a41f4a132ff69f7a71aac5344aa9b5f56"}},{"id":"12288644","received":"2025-03-03","sent":"2025-03-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12288644","hash":"d188f2123c9ee7ef3b90528f99aa96bd0b89b4e5250b1a5f45973b936d78944b"}},{"id":"12288842","received":"2025-03-03","sent":"2025-03-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12288842","hash":"eec3202a6890a41dd4185d100f5e6acdaef77543d435ba3812dd6c30a5e007cb"}},{"id":"12299765","received":"2025-03-03","sent":"2025-03-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"PA","reportedState":"PA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12299765","hash":"eaeec10d1da881df8bb3a5105acec64c8bda2fa743735bc58b06c65278785cfd"}},{"id":"12301307","received":"2025-03-03","sent":"2025-03-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12301307","hash":"438659e30e0454e3f676c38bac7a89bfd1a12e66f637ecc6bb335f25cbbaf4f6"}},{"id":"12302569","received":"2025-03-03","sent":"2025-03-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12302569","hash":"2a72158577952397bba1a946b0601760ee90141f9b8cdef19efd4a373bbb0b8d"}},{"id":"12311858","received":"2025-03-04","sent":"2025-03-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12311858","hash":"7df0759e7b4bcfdaa5892ad45d4d089a5e5bf2e2ad4e7f64b083bac175b7659c"}},{"id":"12313976","received":"2025-03-04","sent":"2025-03-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12313976","hash":"5fda11cbf075b10b0b1c2d97112cd58022c2b0fad309fcaaad402de534df65b1"}},{"id":"12314002","received":"2025-03-04","sent":"2025-03-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12314002","hash":"44ed196def3e095e60d9b3c0ab53f5163b6dfbf5b28e29f0cf010082a82426a7"}},{"id":"12314784","received":"2025-03-04","sent":"2025-03-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12314784","hash":"75cb37f9f1c7224c72e1bd36b957054a492289a67232fc61ce9e0dfc826158be"}},{"id":"12317511","received":"2025-03-04","sent":"2025-03-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12317511","hash":"a3748e8b10ebec2d6269a3d71cdebc9b3f235e95d10a6c5c441afc9eb8c5a848"}},{"id":"12318251","received":"2025-03-04","sent":"2025-03-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12318251","hash":"7ab1a9bbd9406e475addc586923c25b9d7fab1f4aaa16b60d3eedf4097ce95c7"}},{"id":"12307158","received":"2025-03-05","sent":"2025-03-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Can't stop withdrawals from your account","clusterId":"cg-bd7473ffdc9674a4","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12307158","hash":"a9aa7c1ab5bfd711d4fb42d49e8abf0d85ad7424e2155bcba6e88c037df1c2e4"}},{"id":"12327950","received":"2025-03-05","sent":"2025-03-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12327950","hash":"331094ae77d68d2f153bc1dd63006754ae0ea22c578ede0143fc6ba2a327a940"}},{"id":"12331727","received":"2025-03-05","sent":"2025-03-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12331727","hash":"78d0cccd5fd79136911a3584cc80b510c7c61142b51ca65c97c94e431cfa04e7"}},{"id":"12333129","received":"2025-03-05","sent":"2025-03-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12333129","hash":"54e176c41591c06981a1b74fe3a1c7057a16d5358c5ba67c24f291b2d3ce996d"}},{"id":"12333456","received":"2025-03-05","sent":"2025-03-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12333456","hash":"8ec0c8c6fd5b93ef508f9bd6094cf38b0f41301078f513203026f1fe16a10a7e"}},{"id":"12334077","received":"2025-03-05","sent":"2025-03-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12334077","hash":"ab518cf98d5ab8229de064abdb71784e457081602d36d3e0f401dfb1bd8f0991"}},{"id":"12349373","received":"2025-03-06","sent":"2025-03-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12349373","hash":"7260c39c89eb1f82ddc764d1870024c9cbdba653b869a731385f9d84f7e4b21f"}},{"id":"12349462","received":"2025-03-06","sent":"2025-03-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-b532731a13b10e8c","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12349462","hash":"f485841a8bf6c5d2d7da3b0fe0cf1b661a74822c9848787e9350711ec497078c"}},{"id":"12351879","received":"2025-03-06","sent":"2025-03-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12351879","hash":"f9e2ee01c8a939013d08360d1c5b5ad780f8c903cff7364cc4353bfd6f2141fe"}},{"id":"12351900","received":"2025-03-06","sent":"2025-03-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12351900","hash":"1b4114849c849a7066398678b973ff676fc6fb2c6514df1756a86660cfc44c64"}},{"id":"12352197","received":"2025-03-06","sent":"2025-03-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12352197","hash":"9ed859bf95d4646b2a039545721c87d12c1879d6db7aae3511a550e71fa4f258"}},{"id":"12352225","received":"2025-03-06","sent":"2025-03-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12352225","hash":"922b81febac1c08ead9c1f44f47316318eea4650bb54da510701facffda60853"}},{"id":"12354413","received":"2025-03-06","sent":"2025-03-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-a13bb9bcf9dada21","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12354413","hash":"646f7fbf334fd94a9a4f63e9456a00584489588f969f5318ba31629ae6a0f61c"}},{"id":"12355041","received":"2025-03-06","sent":"2025-03-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"TN","reportedState":"TN","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12355041","hash":"94aa8d6eb59883415a7814c5e45452ea4b1112a2756b57311d342dec61c5acbc"}},{"id":"12355254","received":"2025-03-06","sent":"2025-03-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12355254","hash":"652c160ba58be9859f00ddf22f5e1e1644360f3f61bba3c44469cd747abed55b"}},{"id":"12356075","received":"2025-03-06","sent":"2025-03-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IA","reportedState":"IA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12356075","hash":"868b04f1c495a03635c3c13376051ceddbe138d7fb2bdeefff0264eedb8a7081"}},{"id":"12362751","received":"2025-03-07","sent":"2025-03-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12362751","hash":"1e6cd08041a0d66b52b5cd15eabe7a4593558040a6c0872c420f42f5996d4293"}},{"id":"12362870","received":"2025-03-07","sent":"2025-03-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-aa641fe749984a6e","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12362870","hash":"ba9489f404149b84b6aa8cbcb8a8fcd114d36a962b7c769a91c76cff1ae82995"}},{"id":"12365001","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"KS","reportedState":"KS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12365001","hash":"90d7d5039a9702dee5d8973877700f15d4d0219ab6761a461f8b9380b4fa833d"}},{"id":"12367489","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12367489","hash":"0b2c458ed8e2be14a8f0f9299d3f8b251c630819701fd50d72023f43fdde3a5b"}},{"id":"12367528","received":"2025-03-07","sent":"2025-03-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a7bce9a876dbe95c","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12367528","hash":"f34dc4834571fcf1ae36c894eee1c1a4109e20acf1adfaa5527ac6dc6d7f4900"}},{"id":"12370833","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12370833","hash":"9b86f31c8a0ed239ce14748f4f4847841b3b5d83919b07c543c4541b8c0c21d2"}},{"id":"12371892","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12371892","hash":"9653738f8d226b1ea13cc5aa3f3c9611e4f92a1e67bad7b745ada208f2962a88"}},{"id":"12372531","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12372531","hash":"a4cf6eec4b0b325e08465638a380f21b9238e6fb86766965c08b9d6104cb9443"}},{"id":"12373219","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-0cc9740adecb121c","state":"UT","reportedState":"UT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12373219","hash":"fbf57a028e1e82f3a2101e2d8e0184c10724e065077f371b78f6447388d5af83"}},{"id":"12373361","received":"2025-03-07","sent":"2025-03-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12373361","hash":"d66ab74f320866fec998fbad92d027a7dba1f92c5b2612d83e574d4925065ef9"}},{"id":"12374264","received":"2025-03-07","sent":"2025-03-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12374264","hash":"52325d62d7040de8f13072462b6a46329e0844753bb1636818a18d104eaef291"}},{"id":"12380813","received":"2025-03-08","sent":"2025-03-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12380813","hash":"c07b895e21e4bb3cab965d8df09cc4be7362082f28680e5d55b97706cf705e67"}},{"id":"12383976","received":"2025-03-08","sent":"2025-03-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Fee problem","clusterId":"cg-1d26ece9e0436fa8","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12383976","hash":"efc15e82f7c74f603835435c7a8aca422fc1a0e10d11cc88c859f299ce27b4ed"}},{"id":"12384028","received":"2025-03-08","sent":"2025-03-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12384028","hash":"c33435584fdc43a24a4f583f88d464dad9b3e5d51bb7283a8613dbfc1c840914"}},{"id":"12387361","received":"2025-03-09","sent":"2025-03-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12387361","hash":"b21154f1d43d9e57d01c4d1d7bd3eafd93ba116cd4d01d9d51199cd5e9137cd1"}},{"id":"12389366","received":"2025-03-09","sent":"2025-03-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12389366","hash":"fc411d1d065b7433cfcf44312b7598ccde24433f409d161da79a8d43a058da4c"}},{"id":"12390152","received":"2025-03-09","sent":"2025-03-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12390152","hash":"539b0230f8201d3783c2739fc87366c8f82416ab10f11c8d6ab4ec959eeca70e"}},{"id":"12390809","received":"2025-03-09","sent":"2025-03-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12390809","hash":"4b54fd521388906adcaa92841f94b6217e70734de5b6ac631e6fadbda187b4e8"}},{"id":"12396569","received":"2025-03-10","sent":"2025-03-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12396569","hash":"cf243b448f67a70b9d443ab45f76f0347b4729ce36ec71bcd250bf510f30c4ed"}},{"id":"12405118","received":"2025-03-10","sent":"2025-03-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12405118","hash":"9fa0fb2a7868c815fd7ddbb69bdbdcc600459545f412ae02216baee54f46e011"}},{"id":"12405743","received":"2025-03-10","sent":"2025-03-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12405743","hash":"f71e0af652635af2821ba84f78f25fc8f42bbe1ebd06ac3d1baac895593af850"}},{"id":"12406546","received":"2025-03-10","sent":"2025-03-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12406546","hash":"57db6f8c716adddaeb8192c5983b5a212c84003c9bd78dd0bbb7375507c813f7"}},{"id":"12408818","received":"2025-03-10","sent":"2025-03-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12408818","hash":"5a52e8b7704a9f08f6570b61b4808ed5590fe75130629d6c50d5725cf0f5b55f"}},{"id":"12409219","received":"2025-03-10","sent":"2025-03-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Fee problem","clusterId":"cg-1d26ece9e0436fa8","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12409219","hash":"fda57f293ed211d124e828145d468ebcde13737c5b5b1891432f4b8c07e866e6"}},{"id":"12410723","received":"2025-03-10","sent":"2025-03-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12410723","hash":"76215e7686262876f547bfaaa75fb0523ab5891abf857faebe53ff7ceb0a9800"}},{"id":"12411565","received":"2025-03-10","sent":"2025-03-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12411565","hash":"2c876346e8b7259fa8a78971134480fe8f395e3035fc9f67f312195fad9dfb08"}},{"id":"12400311","received":"2025-03-11","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12400311","hash":"ebcc83820166490a2ce7d24a54cbfa53e814a5cefee02b62a5785a876e0d25cf"}},{"id":"12400495","received":"2025-03-11","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12400495","hash":"1aad7b941dc2c54a1d41c10200bda702801b436cbcfc7b85dd9ac5101411dadf"}},{"id":"12402826","received":"2025-03-11","sent":"2025-03-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12402826","hash":"3095ef9176aab27862f8ae08df57a3aaa679b84e9f6ce22beb1df68dd64776e7"}},{"id":"12416990","received":"2025-03-11","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-aa641fe749984a6e","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12416990","hash":"2e8351a77b973839507a4748d933dc647d551c4920e0952210ae21d3544b2ccf"}},{"id":"12419450","received":"2025-03-11","sent":"2025-03-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12419450","hash":"81a22e555cef006e1170061cb0b31085c67950b490da36dc58754bb6467a5812"}},{"id":"12420415","received":"2025-03-11","sent":"2025-03-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12420415","hash":"f51362d019047bb88336c5390fafa1f6b9167def55cbfd8e268fcd4f7c4946d0"}},{"id":"12427317","received":"2025-03-11","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12427317","hash":"3ef97047d5c622038d5e393086976eb0a59d0c412b5789717855c3129b379767"}},{"id":"12429281","received":"2025-03-11","sent":"2025-03-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12429281","hash":"559e01205999b704abe9e54bbb4303092a3ae2ee7e94f2fd4b1a9da3248f1044"}},{"id":"12429296","received":"2025-03-11","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12429296","hash":"5048d1d63a50169ff05812bae198b6393bb374b86359593bdb56aadf19ac3229"}},{"id":"12429409","received":"2025-03-11","sent":"2025-03-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Postal mail","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12429409","hash":"dbf0531579d14ac98ec81fee6174138118d6fdef7c2724eaeaf66f8fd1d664bb"}},{"id":"12429952","received":"2025-03-11","sent":"2025-03-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-c64ccc05e3b0d7e5","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12429952","hash":"0a31a7b39235f676850df0c4855c1d3ae84050ad791ad690811397b27afec750"}},{"id":"12430661","received":"2025-03-11","sent":"2025-03-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12430661","hash":"cc6bac9b442322d37092a70efc1b19ea28ad31bc6cea9b9944902627b5442fc2"}},{"id":"12414240","received":"2025-03-12","sent":"2025-03-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12414240","hash":"52fdd04e61166e27e279d33da6e055f36c4c73e379840e483ec5aa3015cd8c70"}},{"id":"12432775","received":"2025-03-12","sent":"2025-03-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12432775","hash":"16ce41c62c68dea5fd1f51597080d7271d081f51c97e880d4096bfc1ca42f6aa"}},{"id":"12438977","received":"2025-03-12","sent":"2025-04-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12438977","hash":"cac9faaa6ffbedb1798a48fcddb04ca13d22c9c217148ee1be1ed9dbcf1635ce"}},{"id":"12443666","received":"2025-03-12","sent":"2025-03-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12443666","hash":"41f7ece3a61de8638e68885ac412c71eccb54630a0521c98a8e3b391dcefdc89"}},{"id":"12446818","received":"2025-03-12","sent":"2025-03-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12446818","hash":"a7cda7d0b962dc066d043c7fb828bcc5ff4db6573ab78c1e6415b4ff586fc151"}},{"id":"12447178","received":"2025-03-12","sent":"2025-03-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12447178","hash":"2d7dc8a541f13c419db79ce9b2190714900b014debb93c4e33865ba5a227f71f"}},{"id":"12447637","received":"2025-03-12","sent":"2025-03-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"ND","reportedState":"ND","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12447637","hash":"af5c2b816656bac6e887671fc25b53baabe8418b27b8d603dbd260410990a7eb"}},{"id":"12457010","received":"2025-03-13","sent":"2025-03-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12457010","hash":"86da6218dadc175756b67877639a4d4bbcab207fb72abfe5e14d8b4fc62143c8"}},{"id":"12457650","received":"2025-03-13","sent":"2025-03-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12457650","hash":"347f70a511607a283257d9d7a34d7ad6d768e310a3f4ef7e130be02f0512967b"}},{"id":"12460448","received":"2025-03-13","sent":"2025-03-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12460448","hash":"0d46f06baf40838e7da14db4282aba3d1da250c02e784820da31f85860168fb3"}},{"id":"12467506","received":"2025-03-13","sent":"2025-03-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12467506","hash":"c96e6fea3eed5768f837807730292aeac3ee9f75e9789c81ceae9434add99069"}},{"id":"12474938","received":"2025-03-13","sent":"2025-03-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IN","reportedState":"IN","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12474938","hash":"dd7e5155fde55ae4bed022fa58f4b5cf9e63150982232e4d517283cfdf4ee9d4"}},{"id":"12475022","received":"2025-03-13","sent":"2025-03-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12475022","hash":"3d38a62857d0dd949f27dadf8fbc2213721c6ad25876ce65ff395de025f43bb1"}},{"id":"12463975","received":"2025-03-14","sent":"2025-03-14","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12463975","hash":"a2a839c7263da090552d9e20ca6d3106a7e82748490fc0cfe6232c7377357a5b"}},{"id":"12480850","received":"2025-03-14","sent":"2025-03-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12480850","hash":"3d4447fb1edea135a25d0f2a34c567f7a34f8562b589131ec3ab1bdbecd90a23"}},{"id":"12490018","received":"2025-03-14","sent":"2025-03-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"WV","reportedState":"WV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12490018","hash":"f7c6e291d4e96b2af06df38ca9b97060f5a0083f0f871d43be353be59f268bb8"}},{"id":"12477178","received":"2025-03-15","sent":"2025-03-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12477178","hash":"d7dc65533bbc869038fb5cd3ce36529e826d9852af271a08455416df49d2197c"}},{"id":"12495891","received":"2025-03-15","sent":"2025-03-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12495891","hash":"456e5153ee250066138b7dc661e07f782da4ef9e5602efd2802e656df85f9b8d"}},{"id":"12496023","received":"2025-03-15","sent":"2025-03-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12496023","hash":"cef2f09cf809b6405a298a67fe99d2c84dd0a6815b6a7f834302a7aa963aee86"}},{"id":"12498203","received":"2025-03-15","sent":"2025-03-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12498203","hash":"08fc5d66bad43f56a3aa1ba24b988c39f3adccaaee1e7b7540c713e51cc3e3c2"}},{"id":"12499616","received":"2025-03-15","sent":"2025-03-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-20d93ef2a110aca4","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12499616","hash":"48949ff53974575d1d12da49cdb4d507c6b52d6ef88ef3b92b5c78b30e2968ba"}},{"id":"12495196","received":"2025-03-16","sent":"2025-03-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12495196","hash":"61a772fd72dd7345637e9de08cc66cde4876a8412fb4ee522378227fca4779f1"}},{"id":"12503450","received":"2025-03-16","sent":"2025-03-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12503450","hash":"3013dbb0c2e58b71b1faf7ac94b01a47a2dbe438ee82d563f5e90e76b76deda3"}},{"id":"12506536","received":"2025-03-16","sent":"2025-03-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12506536","hash":"aac5ba48e3abc9d11d9cb15e2b8e335fde92098156bd4b9f2e838c8d2f376c36"}},{"id":"12507150","received":"2025-03-16","sent":"2025-03-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12507150","hash":"83a645549a72dbd668e4edaaf8a9d8f393078b54a034f131d0226d9666ac1641"}},{"id":"12507490","received":"2025-03-16","sent":"2025-03-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12507490","hash":"b52e92eb37704af5d923867140aed14ec0598c2c580ee1a512ae755cca01b93d"}},{"id":"12510311","received":"2025-03-17","sent":"2025-03-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12510311","hash":"0189a4cdb01917008d65eb9e6d9d90badbe74484f320131745fac154b1931744"}},{"id":"12510691","received":"2025-03-17","sent":"2025-03-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12510691","hash":"1e0fe5140fe8e3632c20317f24add7334ec494baf4727143a55e9700dfc0c259"}},{"id":"12514730","received":"2025-03-17","sent":"2025-03-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12514730","hash":"f83bd46b2020ce99a732521e5d7742e79863a0e558372fddb9e8993d66cdfbaf"}},{"id":"12516706","received":"2025-03-17","sent":"2025-03-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12516706","hash":"8b8609b74731cf755b98b1c79e1b7fd88ad32dd48d50f00755a2cd96b752d223"}},{"id":"12516720","received":"2025-03-17","sent":"2025-03-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12516720","hash":"2e4c51393e4f09aedc22d067e9b8e8a586c864071433cae72c77a0272c0a3aaf"}},{"id":"12526406","received":"2025-03-17","sent":"2025-03-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12526406","hash":"6055494c6799ba4142a730eddd7a68bd251a4c2c730e746649c99efc6bdff1bd"}},{"id":"12527734","received":"2025-03-17","sent":"2025-03-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12527734","hash":"3cfbf02a6146046b60855878604bb7918fc2de8d1a8fc4711fc9d048c2791ea2"}},{"id":"12536045","received":"2025-03-18","sent":"2025-03-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-17b13b94ecfef84d","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12536045","hash":"01727af230135dd1d846a2154b5b6153146d936cb1af9bcb818027383004cc21"}},{"id":"12536196","received":"2025-03-18","sent":"2025-03-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12536196","hash":"90c4cd68f660076aafecff954a0b226fc72bb9c36ff7258aad71961a3a642934"}},{"id":"12541828","received":"2025-03-18","sent":"2025-03-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12541828","hash":"1dae5c5c4de0500cc08b39f6c15edb35cb36067f500b0cf54df74e242de218e4"}},{"id":"12542079","received":"2025-03-18","sent":"2025-03-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12542079","hash":"f60745c912748b174c5011ca9216be105d602977e7732822b7b07ee56b668f69"}},{"id":"12542268","received":"2025-03-18","sent":"2025-04-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12542268","hash":"5a0bd980752f8d4b00fe56918a2542fb4b6198e61600c50d8c8d02a2bb3f786a"}},{"id":"12542799","received":"2025-03-18","sent":"2025-03-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12542799","hash":"ce04cae5ce5a9ec4e7ecb9830dc15f0988fd011e9b6fbec91c5fdee5e2a9dd87"}},{"id":"12547121","received":"2025-03-18","sent":"2025-03-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12547121","hash":"5ddc3b9669da40cbf603bd7aff55d733fe049d9849e011ac4185d3deab038eb5"}},{"id":"12548867","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12548867","hash":"d816ea9a25b91bd7efee5fcfc9e123f15422c5bbb591b8185783bd13c7a92e6a"}},{"id":"12548871","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-c546a24e980c82a6","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12548871","hash":"22f238543f8f5ce336996021747ea504d906f8cd503e93011db404bb321f66bb"}},{"id":"12551248","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12551248","hash":"0c2e44adb076cdf50b3ee755f39bedd42a8c64e68a30d460f9b81d21448a870a"}},{"id":"12558778","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12558778","hash":"e04b1bac901b9db58aaece6c7e4d9162993597d0fe533feeae4438d92580f42b"}},{"id":"12559099","received":"2025-03-19","sent":"2025-03-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12559099","hash":"f2e97a8ae8399edbe07b95d73432da24e5616bd28326b62869b0b56ade1542bc"}},{"id":"12559658","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12559658","hash":"2827960a5b9a13cea52e1ad38a248d52e03b39edf37c885c5db542be292a0af7"}},{"id":"12560624","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12560624","hash":"240f1e1cb9af9cfdb9afc04d120a43e4e502ad329208b205758aa8ff0bb7e7e1"}},{"id":"12560886","received":"2025-03-19","sent":"2025-03-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12560886","hash":"0537899612f59b550fb2fc787c062b49a0505131655b274d1f054ecf8382d8fe"}},{"id":"12561257","received":"2025-03-19","sent":"2025-03-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12561257","hash":"12be18687421da80125e6a5b8d7728c9bbde4878e82b257cb6035d33778c8bc2"}},{"id":"12565198","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12565198","hash":"fba474a5777cd390cd2525c2bb75c8378a981af410afc9bf147d26689df81c6e"}},{"id":"12565533","received":"2025-03-19","sent":"2025-03-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"ME","reportedState":"ME","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12565533","hash":"038bdd3581d78d1ef3b6c2f1d77e5cec2d28a07d07143245c5b04d4a8aa3c67a"}},{"id":"12567008","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12567008","hash":"abdb817e46006ec36d50b5bda881f2146370130c476c3ead6e136092c451d3c1"}},{"id":"12567301","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12567301","hash":"4dacbb96aa69abea74ac2094bca69b0cab343ddb043bb98c152e8fd7e3e4585e"}},{"id":"12567381","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12567381","hash":"b75b20f5aa8cea9d41f9ec28bffa1338922730f667cd3c958130b789a411b534"}},{"id":"12568108","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12568108","hash":"737c6a2bf595b866a61cbacb63b074def0f0f702029d0cd5fb1db885432bf237"}},{"id":"12568948","received":"2025-03-19","sent":"2025-03-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":null,"reportedState":null,"companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12568948","hash":"91429b0451ab4f2a6ca7aa8fe8c888baa61d6dee3195299038526c45a10e1aaa"}},{"id":"12552295","received":"2025-03-20","sent":"2025-03-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12552295","hash":"19400b678cbd66b7481824257cde182e4f0b7708f5812f843bd640da1895cc1e"}},{"id":"12554187","received":"2025-03-20","sent":"2025-03-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12554187","hash":"332389357581e92b17cb54045cfadd043aa51a5e2b7777a741f138587b4844a3"}},{"id":"12569508","received":"2025-03-20","sent":"2025-03-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings 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CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12570565","hash":"c56c83c7a8788c05d0bb5551f6c4ea6e23d4cc97b2e03e163ea07c1a5b5a8499"}},{"id":"12574035","received":"2025-03-20","sent":"2025-03-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12574035","hash":"bda4b3f94743c5c3ed4fd2dee103d93ae0ea916ab663c8dfafd888a4314b126b"}},{"id":"12576381","received":"2025-03-20","sent":"2025-03-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12576381","hash":"a299be573e351d20550811d7dc1cca75d25933e804feb0f68325b2702a6a4a63"}},{"id":"12578522","received":"2025-03-20","sent":"2025-03-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NC","reportedState":"NC","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12578522","hash":"72f339cc9b5d6e0785456e30280511210733c91fb65161695c676e680de62aef"}},{"id":"12580692","received":"2025-03-20","sent":"2025-03-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"HI","reportedState":"HI","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12580692","hash":"7c99df5fe2b3a759dfecb8f5494ecebd16f738907cc606569bcb8d04cfd565c4"}},{"id":"12595417","received":"2025-03-20","sent":"2025-03-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"DE","reportedState":"DE","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12595417","hash":"6108e24fb455871a08adeb99e20493363eb0a5e538988537f64aa406e80f4ef3"}},{"id":"12590249","received":"2025-03-21","sent":"2025-03-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-aa641fe749984a6e","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12590249","hash":"aecdcc6f33b97db56df12507694e6ccddb7774ec0b1c998cd67a0f10ebb951a3"}},{"id":"12590636","received":"2025-03-21","sent":"2025-03-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12590636","hash":"229de59c07524b23e5567b555a84297d544011bdbde1d874525a70d01c13055b"}},{"id":"12591243","received":"2025-03-21","sent":"2025-03-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12591243","hash":"21cc83c8fd57f5b2a956d468093445abf2a5538afa5e598335902a714f19a78b"}},{"id":"12595132","received":"2025-03-21","sent":"2025-03-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12595132","hash":"acab2de0a674b3558a427f15928fc6eb4647e9659c4cfe6301fc75b2e6a41861"}},{"id":"12598632","received":"2025-03-21","sent":"2025-03-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"DE","reportedState":"DE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12598632","hash":"2c93c6267cc074711f131783c71deff4cf74a89057dd72629245844bd528951c"}},{"id":"12606778","received":"2025-03-21","sent":"2025-03-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12606778","hash":"12c3d47867fce2e1d6fd7aeea98888184aef49ed743ed727830588622d79f53b"}},{"id":"12602212","received":"2025-03-22","sent":"2025-03-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12602212","hash":"a9d9d6229e5105161da4f35b5b1b83a49641c5f3b63491d62cbbdea106ea1e10"}},{"id":"12602417","received":"2025-03-22","sent":"2025-03-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12602417","hash":"184b924460751b6e82ea7754d7b3856f6c4b244961440baff69f6d88c7ecd3aa"}},{"id":"12611576","received":"2025-03-22","sent":"2025-03-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"AZ","reportedState":"AZ","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12611576","hash":"5da974f77d9fa5091b4bf9a09d3e717cc7f0117e7b48705ea8cf50d77f83c045"}},{"id":"12612034","received":"2025-03-22","sent":"2025-03-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NE","reportedState":"NE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12612034","hash":"d6564d46b1d1f2f78d2446657660b08db95dcb14fc3aab5c68a7361dac45c2d4"}},{"id":"12626795","received":"2025-03-23","sent":"2025-03-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12626795","hash":"d57959f1e4a2d57cd22ee943c4ab2c1c4eb70a92726155fbfdff4ab84e4eb33f"}},{"id":"12634335","received":"2025-03-23","sent":"2025-03-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12634335","hash":"890aa86d2ec6a945a52177964145f312623fea7dd2f3ac623f29a11705ffe4ee"}},{"id":"12634345","received":"2025-03-23","sent":"2025-03-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NM","reportedState":"NM","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12634345","hash":"2815eddc7da6150dcccfc069cdd907e8456d3b34f9e265f43420f93efb2ce7b8"}},{"id":"12618678","received":"2025-03-24","sent":"2025-04-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12618678","hash":"ea4c58461157822956911b27737cd678c959834f693dfa8f96c8812801ff6069"}},{"id":"12619522","received":"2025-03-24","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-17b13b94ecfef84d","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12619522","hash":"87498f41b5eae1ea834e4ff08daf945d1ae92427aec06e560359c1dd08f8d1b0"}},{"id":"12620242","received":"2025-03-24","sent":"2025-03-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12620242","hash":"f883a18e899675f13f9fd7df471ad3b8088d9a7578c2049e3b985131cdc95469"}},{"id":"12621222","received":"2025-03-24","sent":"2025-03-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12621222","hash":"ec28e850fdbfcbc23331141366a49eab76aa0bd746ff3f3019fdc299821df8b3"}},{"id":"12655841","received":"2025-03-24","sent":"2025-03-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-301f96a3d48a7ed4","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12655841","hash":"4cf10a651a680f273547b9af1b0c9033acbc25f79c8ed0b275d2a3d4a8d855f5"}},{"id":"12669070","received":"2025-03-24","sent":"2025-03-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12669070","hash":"7e7b0f2e3d94b59ac4006b5aa0548554048e3b1c3aa2b746f2573670d69e8aff"}},{"id":"12652219","received":"2025-03-25","sent":"2025-03-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12652219","hash":"30be75dae180138456f1fc524ca1a9b590601161fc9dd2bc481071c51de93220"}},{"id":"12653714","received":"2025-03-25","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12653714","hash":"3b1e2dd9b8251a82433d0e17781242010a98f88c744bec2d416d2cb1d2d9ad88"}},{"id":"12653873","received":"2025-03-25","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12653873","hash":"4290d859f882b104c639bf458ff729594454c5a3003458e501810ad44f3151f4"}},{"id":"12654666","received":"2025-03-25","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12654666","hash":"ddc18688e496f3b33c80d8cf1dac5f367b88431cc6d0fabb0c71aa70799a086c"}},{"id":"12656629","received":"2025-03-25","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12656629","hash":"ff1a57455e57dbbaad2592577bd660e0019ec2f3ef48255ce79438b590f248e0"}},{"id":"12657749","received":"2025-03-25","sent":"2025-03-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"OR","reportedState":"OR","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12657749","hash":"1a181083e4ea093b4ba47279e389366b1c694d75efa50b048f2d6f715b10bf30"}},{"id":"12658265","received":"2025-03-25","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12658265","hash":"23d1fcb6fe27bd2d6dfa69323fd924c6edeab1600dcbe621422e4e163069be7d"}},{"id":"12658318","received":"2025-03-25","sent":"2025-03-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12658318","hash":"77f4f372e6a75a8bd47cc09e85d0af1c38c416ed7b21e730d11ff83f6c55481a"}},{"id":"12663718","received":"2025-03-26","sent":"2025-03-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12663718","hash":"3c9e34d0a5d370655105a4000449f80a09f575f6bedf1dd9eaee4c490beb8f69"}},{"id":"12663882","received":"2025-03-26","sent":"2025-03-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12663882","hash":"f0b0cee08902383d9430882749ee742225d1be50cf417f1084a4d2f71057d3fb"}},{"id":"12664515","received":"2025-03-26","sent":"2025-03-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12664515","hash":"08b85ddcc3f3aa69b9e7d48e3aa7cc7640af77cc89a6673978b7ef9fa10dd64d"}},{"id":"12665904","received":"2025-03-26","sent":"2025-03-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"PA","reportedState":"PA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12665904","hash":"c3e28d15cab6286bbea25e51084612551ab6cfe16e936e83ab0195c4a07b3375"}},{"id":"12667518","received":"2025-03-26","sent":"2025-03-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12667518","hash":"c4d9f3c85310281ea3e31eefefe8e85406592e106941e2fb61505e60572231ac"}},{"id":"12679695","received":"2025-03-26","sent":"2025-03-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12679695","hash":"3584bcbe8592b5568f1d993aeb93a4d6d269df6fde87f152f3c84341f9b7356b"}},{"id":"12691729","received":"2025-03-26","sent":"2025-03-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-2ccb433a47110cb9","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12691729","hash":"36155260ec2ffd1ed00f77b53b08ba5cf1ca43a7977894522820ef3f4fea8d09"}},{"id":"12673374","received":"2025-03-27","sent":"2025-03-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12673374","hash":"9d7cc67fd2181b398aac09ae484ef03c3635e2b927775257575bb5f2a348e9a4"}},{"id":"12683283","received":"2025-03-27","sent":"2025-03-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12683283","hash":"580b573646c083a923e106dba8545f3f956e3bf6814d8be4d4ef57d61d20bb9b"}},{"id":"12686821","received":"2025-03-27","sent":"2025-03-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12686821","hash":"c46867ef631a7d0240020a244632e0c6352bc3a6e6c8fc8651dd6a19c6aec1c6"}},{"id":"12688290","received":"2025-03-27","sent":"2025-03-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12688290","hash":"96125fad232e7dfe2812458adc8efa25f05e253de85b0dc6ceee428c0d30f3be"}},{"id":"12692311","received":"2025-03-27","sent":"2025-03-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"NE","reportedState":"NE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12692311","hash":"09e52615f8a38b55320eab7b3c83ccc2f505fc3e1337a4714d76b640b19c2790"}},{"id":"12699700","received":"2025-03-27","sent":"2025-03-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12699700","hash":"fac1e4748a8cd0a0c414728aa1b56994c12780fe0d150cc370f0eb926b2cb5d1"}},{"id":"12703243","received":"2025-03-28","sent":"2025-05-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-12a55b9065a44d25","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12703243","hash":"a76a313ab66835d68655bfa3c7d590912d6743ae3ef5ace3c4b5a313b09395b3"}},{"id":"12707110","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12707110","hash":"f0cdcc6011b1b129c16e605c3cfdc80f6fbb5bbea913151012a5e4b4143caf44"}},{"id":"12709167","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"KY","reportedState":"KY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12709167","hash":"192055635ed033d71e0bb167bb020881c161c3472981b2f47d7e9469736a033f"}},{"id":"12711612","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12711612","hash":"3e39defdba496b8751163651662ced91cc70d9b8353a6637fcb20507a1ffd4f6"}},{"id":"12711729","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12711729","hash":"34edec8e4b1c0e84a79f7418cde655d901a08e5983b8e9405d046d572da5fecc"}},{"id":"12713334","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12713334","hash":"eef70157082b4dd8d3461dcecb9759e6e6214a5328d8535add4bcf3ee1500094"}},{"id":"12713357","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12713357","hash":"d4ef19f949fc0804983ee0835746cc7429ad27ad7804cf073fd4ccb71690b038"}},{"id":"12719016","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Non-sufficient funds and associated fees","clusterId":"cg-118e68c360b0b45b","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12719016","hash":"7d949dffd3e6292ea51c776299840745275274872d4e6a1b886d7e3986940395"}},{"id":"12719058","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12719058","hash":"3fa06f15fe5126be2b7b58a8f2ffb2917402e84b2d8276cb55563e743809e170"}},{"id":"12719217","received":"2025-03-28","sent":"2025-03-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12719217","hash":"313e41bed316410b15ceb20ef38170bc707926537376d8edd2084426d4a0f630"}},{"id":"12715959","received":"2025-03-29","sent":"2025-03-29","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12715959","hash":"874d2f3ce3c5ee6f6f9244caa87014bfb9cea217482c2692b7e7f44e1a18787b"}},{"id":"12723402","received":"2025-03-29","sent":"2025-04-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12723402","hash":"256b39117a547a962356312cabb8d2059b0e0236468f8df60ace7e00e00c37bc"}},{"id":"12724072","received":"2025-03-29","sent":"2025-03-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"UT","reportedState":"UT","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12724072","hash":"8fb3e96f2671a59651e6378d1e0236cd96644b1611f6c72db7c17a4455b1708c"}},{"id":"12731939","received":"2025-03-30","sent":"2025-03-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-44756e79f6f1ca2c","state":"NC","reportedState":"NC","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12731939","hash":"282ea2a0953e911e834b69f9a8fa65cdb0f3ed781d287c7df726d07e96ebbbf9"}},{"id":"12740267","received":"2025-03-31","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12740267","hash":"33c01960da736dd6179547fb2cab8ef9c886044b33d1bb4d76bf73524235a5d0"}},{"id":"12742147","received":"2025-03-31","sent":"2025-03-31","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12742147","hash":"a4910b9d9f3896b5a3d46ed3603604388a773168d829ff34e6ba67929564fcda"}},{"id":"12745179","received":"2025-03-31","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12745179","hash":"c6785c15f050581a442301ccc3bb4d6d25169660354c76d39a749d368c813e0e"}},{"id":"12745948","received":"2025-03-31","sent":"2025-03-31","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12745948","hash":"0ebc3b9b7bf280cb14d911f318275eb122c0967dfe074591c6f5e0244b890b88"}},{"id":"12747259","received":"2025-03-31","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12747259","hash":"eada36926c7995d06f8c39a7be7fb1fde760f765625df3b97439e8c4303f4933"}},{"id":"12747752","received":"2025-03-31","sent":"2025-04-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12747752","hash":"6e15bd9d5e490d1f6ccbfa9ea2d63da3ebfbd32b96bf02770e40396e5ff8a7e1"}},{"id":"12749759","received":"2025-03-31","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12749759","hash":"b44a3882ac247bf097790aed5a86c646a72e34a9eb59efc3d7d79ac729377c79"}},{"id":"12750902","received":"2025-03-31","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12750902","hash":"d9d8c4c3d307ae0a732e281d3880285ce91e4765823052d62c50b844caab8cb2"}},{"id":"12766433","received":"2025-03-31","sent":"2025-03-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12766433","hash":"d694e4112bf141a5a38d57e8c5ac345cfa05311a11b07f9238106482ea212f90"}},{"id":"12739679","received":"2025-04-01","sent":"2025-04-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"TX","reportedState":"TX","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12739679","hash":"34d2d39af3afd7628a4f9f2246ed0ded232e9f5d5c9277dcb4334d5bab2eb890"}},{"id":"12752225","received":"2025-04-01","sent":"2025-04-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12752225","hash":"95025d71989c3c8e454e87626516f19ee39c9bc8ca1cbdd422005db65da1fcab"}},{"id":"12759122","received":"2025-04-01","sent":"2025-04-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12759122","hash":"dad8ddd4552b4c88aafd02ee3628b0759d4b5a9b460a90815a8ce9ffa37d63bd"}},{"id":"12764070","received":"2025-04-01","sent":"2025-04-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12764070","hash":"edd5512007109fc5f224df81ef1a9eb8d45904a3b1b59d55a53930c113771999"}},{"id":"12764160","received":"2025-04-01","sent":"2025-04-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12764160","hash":"cdf9763b1ef215542a420b0ec5e52fb41fb2fb5a825d789c24ee00b99da709cd"}},{"id":"12764704","received":"2025-04-01","sent":"2025-04-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12764704","hash":"26498faf0142317d1d2dccb009b57a31aeb3ee43a48504bc216cea005758ef04"}},{"id":"12766811","received":"2025-04-01","sent":"2025-04-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12766811","hash":"c155309b67c987b843845be10cdf294cc562e28a963333e8d6ec3d76f02e2fed"}},{"id":"12773979","received":"2025-04-01","sent":"2025-04-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12773979","hash":"41085cb5fbaf9893b45d1a9b4b7649201e18dd46f19ea96ca0d9a3de6329cca9"}},{"id":"12755307","received":"2025-04-02","sent":"2025-04-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NC","reportedState":"NC","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12755307","hash":"c333e01529184f6514b592d850fabe200b4be188036970a4396fa877c13423de"}},{"id":"12755309","received":"2025-04-02","sent":"2025-04-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12755309","hash":"863ba9f4c2398fa4596cc011d8cb45b17b69ca4dae8cf726ee367667ddd10aa2"}},{"id":"12756255","received":"2025-04-02","sent":"2025-04-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12756255","hash":"261fcd10c1c3ce6b6319ffff7ac9931fd0c5cec30e279bb87abcb67b4f803e7e"}},{"id":"12777613","received":"2025-04-02","sent":"2025-04-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12777613","hash":"4906d778deaf14d03ee726bfd1a26b2b41ada4e9d4d001e795662b340219a890"}},{"id":"12780847","received":"2025-04-02","sent":"2025-04-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12780847","hash":"32b87098724120c75097d95d169aedcfa9f83a75c87d63c6d6ab0625524d4692"}},{"id":"12785206","received":"2025-04-02","sent":"2025-04-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12785206","hash":"6b91aa6b312c5b3e4fa995f1a30d06bb9cae6620f0a8a557b887c7576879e524"}},{"id":"12789449","received":"2025-04-02","sent":"2025-04-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12789449","hash":"3bca5bdb8aaa41798e3b24d2b6c7b17193f31fd609a2f5e12d645e6bd5dcb686"}},{"id":"12789622","received":"2025-04-02","sent":"2025-04-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12789622","hash":"0cd4ff758e58d5b02cc752a194d3c989691a61a9228e834a6b5ee8f34e99d720"}},{"id":"12774927","received":"2025-04-03","sent":"2025-04-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"SD","reportedState":"SD","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12774927","hash":"9cb0970498d7d131b575e86939a8447a34b3912fa3d0ea0d2c42db4da6ccb6a1"}},{"id":"12794127","received":"2025-04-03","sent":"2025-04-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12794127","hash":"6d5b0997ccd93d184befe2c664010303db880a37b02175110f3e12d46767885f"}},{"id":"12794409","received":"2025-04-03","sent":"2025-04-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12794409","hash":"25b8108a5bd8f8a03a6f1759dd90ec3145854d032912b42e798ef8a0180b1f4e"}},{"id":"12801204","received":"2025-04-03","sent":"2025-04-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12801204","hash":"f74538c7faea7296479ccd4ad5f8938dff3b9e101ddd790040d3c9bf3782057e"}},{"id":"12805551","received":"2025-04-03","sent":"2025-04-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12805551","hash":"96530772b8d5626300cc850c1dd77b8456e4cdb2c72ee864365ffe5d4efa8e9f"}},{"id":"12807587","received":"2025-04-03","sent":"2025-04-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12807587","hash":"0e504648df56115e455426bedc849843dd2116b5149a0e8c6ba6b7f622318887"}},{"id":"12808688","received":"2025-04-03","sent":"2025-04-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Problem with renewal","clusterId":"cg-87be77f8d052d806","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12808688","hash":"b3946bb2d97736f10088fb18dc2c9caa6f1c60b7689054dc082a975b07d1f309"}},{"id":"12812775","received":"2025-04-04","sent":"2025-04-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12812775","hash":"9dfc7fc27564b8a4b59a57b2ebbc435b45dc7a30208527a84de488d9aa8f7125"}},{"id":"12817314","received":"2025-04-04","sent":"2025-04-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12817314","hash":"d2acd24145cd6e027bc8a0588e00ff0cef515b77f5a99364cabf23e725e9b48a"}},{"id":"12819624","received":"2025-04-04","sent":"2025-04-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12819624","hash":"9cf16750b8e6d638484ecdef361737d07cbcbc85f54f374d82bd453463bc21e8"}},{"id":"12823435","received":"2025-04-04","sent":"2025-04-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12823435","hash":"3119cbb56c77b01524e41e4c81985a25b216cc6e048818a4ce2cce95975a1622"}},{"id":"12828048","received":"2025-04-04","sent":"2025-04-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12828048","hash":"d8556cc8437ebafa06c4be4164d756fffb3beb9e4e1c4f4895f5d85a7bbf4df2"}},{"id":"12829501","received":"2025-04-04","sent":"2025-04-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12829501","hash":"75fbc05cbf98dedadc6b8104b3548d9724542241d35b2ec442dada7227717dc0"}},{"id":"13028711","received":"2025-04-04","sent":"2025-04-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13028711","hash":"e28741a2a47b589b58e465ff6c0c4a5523787f70d4861efff7578c1505a53f82"}},{"id":"12828160","received":"2025-04-05","sent":"2025-04-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12828160","hash":"7a7f5b9ad75c87559a0668d48912f3677d38ae97ee1b42cd823d970c574ccc21"}},{"id":"12834260","received":"2025-04-05","sent":"2025-04-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12834260","hash":"c9ba9c804f3ea4eff2b7e2c2f4c2a6820aa1b56cd63851a3dea62dd838417024"}},{"id":"12865788","received":"2025-04-05","sent":"2025-04-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12865788","hash":"c6a30cf1b4e861d60f61c7b9f2f26f2f4ac38106f76cfd7fc73b0e948dcc6493"}},{"id":"12845567","received":"2025-04-06","sent":"2025-04-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12845567","hash":"bcddc4b42e8aaead9414166d528d099dd570c97111b6e8a557fd665b452ee06f"}},{"id":"12854784","received":"2025-04-07","sent":"2025-04-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12854784","hash":"078c51d71f505b59fb3b3f2fb1bb654eae74a982a77d9263c64816c4728824f4"}},{"id":"12856814","received":"2025-04-07","sent":"2025-04-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"UT","reportedState":"UT","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12856814","hash":"2ce80a42943b7833f2cda9a8324b5c66a81aa4abe13f2567c373d5ffc686e128"}},{"id":"12862503","received":"2025-04-07","sent":"2025-04-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12862503","hash":"68f105881a525e6a33bf2842e8bc0edd7b0bb5875f861a12be0c02258ae78251"}},{"id":"12862522","received":"2025-04-07","sent":"2025-04-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12862522","hash":"7572b6a838868adce31e32e00cc487812d2c36f18a3b28669a1826a15089d707"}},{"id":"12856288","received":"2025-04-08","sent":"2025-04-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-b532731a13b10e8c","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12856288","hash":"49fadb01abef7ffac061af20ca7e4541bfa2e051779edfa7883ea9abfb4b8a5d"}},{"id":"12875627","received":"2025-04-08","sent":"2025-04-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-994ab50e3094527a","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12875627","hash":"330c56287fbbf3969e83bba012ff9f7419fe071ee065bae57c750366575fe943"}},{"id":"12878730","received":"2025-04-08","sent":"2025-04-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MO","reportedState":"MO","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12878730","hash":"eced2fcb1ec683f6d871574f6d2de6f5002d7743b046098901c92c7a7616ff71"}},{"id":"12878778","received":"2025-04-08","sent":"2025-04-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12878778","hash":"3018b3b94dfb78312ff3ab16f50c70035b95f31faede411425ef8b09cb73de19"}},{"id":"12878843","received":"2025-04-08","sent":"2025-04-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"NH","reportedState":"NH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12878843","hash":"43e4a9a7f9b2b90a5b3896f6596c9e2750ea4e9bbf12ad2d5858aeeaacd1ca83"}},{"id":"12887298","received":"2025-04-08","sent":"2025-04-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12887298","hash":"b8ad4fc214ea2a882614b3755bcc0e7f4305f356c2e44ea91c1ff7ce6f229ae8"}},{"id":"12888350","received":"2025-04-08","sent":"2025-04-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12888427","hash":"8f68010acd803ecc9df3d7245182115e6f1a7658f383c8062ae5d77a7b95faa6"}},{"id":"12880953","received":"2025-04-09","sent":"2025-04-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Deposits or withdrawals","clusterId":"cg-1d96917dc64ad051","state":null,"reportedState":"PR","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12880953","hash":"4eb31f5145cf985cb664778ea74d346405aa6995e8a370c56ab71ca991696c96"}},{"id":"12881418","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12881418","hash":"03e7b26f3f26a32df393a3b70987392067ee6d072a7a5c85af731397f5c8148b"}},{"id":"12891605","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12891605","hash":"dd3b0ef79b8388140f47ce0dfafd99aabe3db9ad1ee1c18dca80fff3a459bd2a"}},{"id":"12892954","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12892954","hash":"930ae47607f27466468572b0f5fcd338558752a77e102668b04125822ca21b8c"}},{"id":"12894111","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12894111","hash":"bed4d62084f6e92f2fe574e487e6d7f681e0b84210eb95337ca1ca1672080450"}},{"id":"12896564","received":"2025-04-09","sent":"2025-04-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12896564","hash":"2353d192ac4b2d331d08aaf0d80c416f0990cdb41394934a3a5f7daac4c713c6"}},{"id":"12902572","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12902572","hash":"ddbe25ff6fcbbe945ed411d6fed4c599b4d37128c55e4062936189d4b69efbcf"}},{"id":"12903941","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12903941","hash":"ba7722be94b85e62c16b0e49fb85e5502260881252551b3db8dcc4d26493395e"}},{"id":"12904971","received":"2025-04-09","sent":"2025-04-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12904971","hash":"3bd5ba3c4c21d6b61c5f58a4725213eef921a3378422e8fee6da035622348d6e"}},{"id":"12906430","received":"2025-04-09","sent":"2025-04-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12906430","hash":"fd27d39816a0c8df81a512e2041711c5ebacd333ee66c890460b519d9330b6a6"}},{"id":"12911742","received":"2025-04-10","sent":"2025-04-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12911742","hash":"05f90b9cb4723c3821cd666c382fe070a9256aeeee07cd2b3398b2ebff09a97a"}},{"id":"12918755","received":"2025-04-10","sent":"2025-04-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12918755","hash":"266002ee32c188a69a4126507e136f80a36444a9cb4e12aeb7ed104513821061"}},{"id":"12919419","received":"2025-04-10","sent":"2025-04-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12919419","hash":"cf48a16404d855b5f75a79c631512fbc3ade33dc9f7a5018bc1dca7147719ac5"}},{"id":"12928178","received":"2025-04-10","sent":"2025-04-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12928178","hash":"af28b9b18359fbcf76429a27b8fffaa8f697e20b0f00efda1760195e54e80dfd"}},{"id":"12935785","received":"2025-04-10","sent":"2025-04-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-2ccb433a47110cb9","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12935785","hash":"72a272fe4d39f3aae1b63a5ba3dc92e50e7dc8e33a9b57e85fb900d681d6e4e0"}},{"id":"12921844","received":"2025-04-11","sent":"2025-04-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12921844","hash":"76926757d69adcbd5e89af9732bc3f4c1eb6b94be2012e9955b7a56917045c25"}},{"id":"12928740","received":"2025-04-11","sent":"2025-04-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12928740","hash":"f79ff642005ddf232eabe94b98f71402ff3e27bb8a3440d61c6a8813a7bf6e81"}},{"id":"12931831","received":"2025-04-11","sent":"2025-04-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-a37ff3c47e2477a5","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12931831","hash":"beb3924553e5b21c42888ee2544638c65735945e5b7bbc235fb872cc96c2367f"}},{"id":"12936915","received":"2025-04-11","sent":"2025-04-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12936915","hash":"195ad8b30f35781ad0a709b6b42ceffa0bd32ee9d8a384eacd5dfbf6c4aecea5"}},{"id":"12937742","received":"2025-04-11","sent":"2025-04-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12937742","hash":"7744ac19d2d25bcb61a0d185bfceaf04175916af00361fc9141756af1594a366"}},{"id":"12938158","received":"2025-04-12","sent":"2025-04-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12938158","hash":"d1d1ae8fb19739d5d6f80f6f09acf454ada3ad2669f32d0e2d14da3c4654e095"}},{"id":"12951408","received":"2025-04-12","sent":"2025-04-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12951408","hash":"63ce5f441f0630835aee0bafd373ee5de2f6374c1f099a59c5d7d23ee0cf13c8"}},{"id":"12952775","received":"2025-04-12","sent":"2025-04-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12952775","hash":"fda27fcaf1444ff0c9649389da402a75ba04af839d30393bfbfa06582e66d746"}},{"id":"12962014","received":"2025-04-13","sent":"2025-04-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Non-sufficient funds and associated fees","clusterId":"cg-118e68c360b0b45b","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12962014","hash":"4b9dd525806618551be00de68602e268931d96ef46aa411abe219c73b890cbdd"}},{"id":"12963558","received":"2025-04-13","sent":"2025-04-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-2daffcbc37081a05","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12963558","hash":"1a29b5d89f1ab3f82353ec8bbf09141ff453145439203ed4f9469a983a9e5bc3"}},{"id":"12964178","received":"2025-04-13","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12964178","hash":"71bd69ab7a6604260afb5b04df4e997f1ece936f5c156d05c5d54904cca553a2"}},{"id":"12963906","received":"2025-04-14","sent":"2025-04-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12963906","hash":"4539ef496697e4f9c118ad2d8b0c1033dcc463f774829ede952111bb045f9c59"}},{"id":"12966726","received":"2025-04-14","sent":"2025-04-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12966726","hash":"765d55110fa8530342c6b9a183740bef3c0c3b3817b69bb8329726d320db25fe"}},{"id":"12969791","received":"2025-04-14","sent":"2025-04-14","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12969791","hash":"9c9428c0309abf078ae6c32546f7bafaaf60661f4edfefa8643e83d9852ec1b8"}},{"id":"12970943","received":"2025-04-14","sent":"2025-04-14","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-b532731a13b10e8c","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12970943","hash":"6117460696148af2019e7e1ee85bba7075b94bca9514741f6768270ed79e4e0b"}},{"id":"12975390","received":"2025-04-14","sent":"2025-04-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12975390","hash":"02dfcc1c68bb8f0bcf2393177373dec3d20ee117c1a0e70e0cfe1a09d43d6775"}},{"id":"12969454","received":"2025-04-15","sent":"2025-04-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"WA","reportedState":"WA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12969454","hash":"3699ba561a4a0163d4e1b6206f6b0d7ca8ef5a6e3623aff5f34ddc06b4d84eac"}},{"id":"12994153","received":"2025-04-15","sent":"2025-04-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12994153","hash":"d2ef786a0fddd43e603b719a4f3b904612df8614c8118bdcfd1c208303ba149e"}},{"id":"12997342","received":"2025-04-15","sent":"2025-04-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12997342","hash":"4616cd6addec44ff05c2de606514d857e7483f85ac41eb95a51c55f836acdf2d"}},{"id":"13004089","received":"2025-04-15","sent":"2025-04-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13004089","hash":"473bd5a4400c5d56bcab49bf6e5818aa3fb8811dfa8680d88c2199865e1036e4"}},{"id":"13005512","received":"2025-04-15","sent":"2025-04-15","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13005512","hash":"f011bd1bda0e884e6a12654c5743701d385a72f551f76645d5a4b98dfd33f31b"}},{"id":"13000491","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13000491","hash":"b177fef8377a28eef4736ff9194d08a6eacf94887af5c791d6f1a0a4dce4c5a5"}},{"id":"13000591","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13000591","hash":"b724954b9646632512539afb7464f858bad473f9917047d1b8ed37605c97667a"}},{"id":"13013715","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13013715","hash":"22c737dbeceee52f8781c5dee3b86a522a4d9ae1e7d630caa0e9ba88b483192d"}},{"id":"13016905","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13016905","hash":"e710868404f978d6e239a087111fa33d4435c351a0bc2786e754813f63a4d7ac"}},{"id":"13018490","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13018490","hash":"ff6fe6afc68b0b2ab7cab6ec2835d643c6e85205a96282b30e0ce10b6205b71e"}},{"id":"13021859","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13021859","hash":"f17d49c68f64aeec8aff68e90855e6ae41d0c1920e598cd41009d236b49d4d2d"}},{"id":"13026627","received":"2025-04-16","sent":"2025-04-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13026627","hash":"2cf7711f92ae59ec3df3b29045da2086e38b39b005b218d24e687dd3f3a01574"}},{"id":"13028563","received":"2025-04-16","sent":"2025-04-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13028563","hash":"cb9b25ed30118c4a96da721d472cd7b0fc491231cfc967243fe28eefbf5cc3d0"}},{"id":"13038922","received":"2025-04-17","sent":"2025-04-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MI","reportedState":"MI","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13038922","hash":"235fd864df3cf8a9aaafbc43f7c79b9eb90576b7c50b9dfe81eba0752ba7bd41"}},{"id":"13043474","received":"2025-04-17","sent":"2025-04-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13043474","hash":"de45e952966beae090869ed35422dd468f848040d12acc51f399cf2cc712344f"}},{"id":"13051865","received":"2025-04-17","sent":"2025-04-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-44756e79f6f1ca2c","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13051865","hash":"0d2ce8fc06ffbc8c860cb8e720a6768d78fdb5900cea6e9a79fab55ffdcb7350"}},{"id":"13052127","received":"2025-04-17","sent":"2025-04-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13052127","hash":"953ac214132adfac95ba81479f404432dd85a6e77d5e0846be77f512ad4a2b4a"}},{"id":"13042958","received":"2025-04-18","sent":"2025-04-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13042958","hash":"808be89d11edbbb5156dc9126fe2cf24b521dbaa3573d3104d58e5d067bfddb9"}},{"id":"13053767","received":"2025-04-18","sent":"2025-04-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13053767","hash":"ad82c64f5fd0cb7edeb5842fa9d25f615cb58deebdf44510474f83e67d6c3eb4"}},{"id":"13055946","received":"2025-04-18","sent":"2025-04-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13055946","hash":"8c7e2fc871825a2893be23c61b1cda04edbea04b8b0de66e3b96dd9045fbdada"}},{"id":"13061204","received":"2025-04-18","sent":"2025-04-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13061204","hash":"9426bd60aab258855f0176f4605a1c0b00d91a700f81637ca767e7659741a313"}},{"id":"13069894","received":"2025-04-19","sent":"2025-04-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-00e8061c3a4f25c9","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13069894","hash":"2bc899931d02f73a68ea227fd885fc7ab33a9d1751a7330bff77e68d7961a86d"}},{"id":"13070396","received":"2025-04-19","sent":"2025-04-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-301f96a3d48a7ed4","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13070396","hash":"36e61f427f0ed9db4687ee1f9ca169aeac9ae0a0635a46bdbecccc67d3933b98"}},{"id":"13072087","received":"2025-04-19","sent":"2025-04-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WV","reportedState":"WV","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13072087","hash":"28f8ddc5d057bd9536ad13077a11cf889d09b270a47e9f08dfa506d72a71046e"}},{"id":"13073454","received":"2025-04-19","sent":"2025-04-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Can't stop withdrawals from your account","clusterId":"cg-bd7473ffdc9674a4","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13073454","hash":"ad207fd4978c64906c4822957a97f64c1b5d5a250a474c090ee8146ca893d05b"}},{"id":"13080756","received":"2025-04-20","sent":"2025-04-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"DC","reportedState":"DC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13080756","hash":"7a633832261e459113d8ce275793827557d3eadc84a5e985156df41b2367d2c3"}},{"id":"13080686","received":"2025-04-21","sent":"2025-04-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13080686","hash":"3ca9bf60afc30f17e685ce4ec5964e8a456547077362fdab9475237b786ca52f"}},{"id":"13096251","received":"2025-04-21","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13096251","hash":"753b4ff92f61d5784a8e03e4fe9b7c454598e470b044d3cb8a550932ce9ee162"}},{"id":"13097582","received":"2025-04-21","sent":"2025-04-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13097582","hash":"8900794c895125b1cf71074caaddac461a801b8c1ce4c0a3a8718f7b82fd7e84"}},{"id":"13100047","received":"2025-04-21","sent":"2025-04-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13100047","hash":"3aad620174e295ac6268395072a7aa0237b53c7c0423f5c7491fa4da75164d98"}},{"id":"13100195","received":"2025-04-21","sent":"2025-04-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13100195","hash":"da6f25322fe2ea787b439959b665ee4d9e09326f8caa08c8d3107bf53afdd4f0"}},{"id":"13109116","received":"2025-04-22","sent":"2025-04-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"MA","reportedState":"MA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13109116","hash":"f9522bf746929684d032f347d0502e418aad0cf1a849028d7a38b8effde985a6"}},{"id":"13116986","received":"2025-04-22","sent":"2025-04-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a7bce9a876dbe95c","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13116986","hash":"b979b21e6047407d2b94c72381de31e6b0967ee3c3b92a90c21b19a3119bbfc6"}},{"id":"13117121","received":"2025-04-22","sent":"2025-04-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13117121","hash":"b9344efe2759e29bd21e5e3927a3e21578412934018e509caa55b6d5b06f2c2f"}},{"id":"13125906","received":"2025-04-22","sent":"2025-04-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13125906","hash":"fe291ab9b88566daf972a7df646fe2bd0c6278a77c35ca1efa0a905183c7edb5"}},{"id":"13126788","received":"2025-04-22","sent":"2025-04-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13126788","hash":"9c31025d183ee39b417d561d5815a58ce64f0793e5b89ecb0b9875c1c09309dc"}},{"id":"13128083","received":"2025-04-22","sent":"2025-04-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"WY","reportedState":"WY","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13128083","hash":"6dd19aecd56cbefcaf847074fa93c9329472fd380fc5379c65dd254a0f7cae9f"}},{"id":"13110173","received":"2025-04-23","sent":"2025-04-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13110173","hash":"569a7024e5d14478316e8553d58890a287c49016c47b48b935e2e68c597cf3bf"}},{"id":"13110550","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13110550","hash":"59b4d02569167c45628c6af20bfcae71f6c1cee83eb81026a62a4a3f4b72f462"}},{"id":"13118519","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13118519","hash":"aa2fcecd1fc8591cca0be1a71bea94bb0684524ae54f0eb6533c8ae85e825e6b"}},{"id":"13131115","received":"2025-04-23","sent":"2025-04-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-a13bb9bcf9dada21","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13131115","hash":"85772029e3ac11a8e5ca29160f2a10fe14fefbfc2e5dab18391bab986f30507a"}},{"id":"13131231","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13131231","hash":"8c436d5b7d75f8504d5b2dea840303562df8d5d6800c85f42f5543fb5db8d910"}},{"id":"13133235","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13133235","hash":"5b0fa8211983a12ca3c85ab65d67ea5112a6d652bbe372389514e64456ea2bf2"}},{"id":"13136050","received":"2025-04-23","sent":"2025-04-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"OK","reportedState":"OK","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13136050","hash":"cd60757a512e056587725ed61ec06f8c9625317acb3b2b7d12af09255565968f"}},{"id":"13136597","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13136597","hash":"7f3df0c17fb3822887f71cca83203873dc70f65b1830dad8aa05480819a04d03"}},{"id":"13139184","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MS","reportedState":"MS","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13139184","hash":"056c4d0744365a353e7c9f7d3d178f21bf0763ba74ebc06720e3dd4f30a28c6b"}},{"id":"13147842","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13147842","hash":"b070dcae3913c75a6c3797123392915ef7a236f4881b7af1abf779cd6ad486b4"}},{"id":"13148017","received":"2025-04-23","sent":"2025-04-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-17b13b94ecfef84d","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13148017","hash":"b97d13a528f1c6866f3f871b394b8bf44e1d61a1007fe11b2d66e5b331ab93a5"}},{"id":"13150522","received":"2025-04-24","sent":"2025-04-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13150522","hash":"52507497d82a1f0aac15ffbcf772a1ccb83330ec908a37a8c5d448fe41ed04fb"}},{"id":"13152223","received":"2025-04-24","sent":"2025-04-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13152223","hash":"a2d0cb991c5eca55a85c0cf500763a876c07f308159849da6fb4f9ed8fe30022"}},{"id":"13161141","received":"2025-04-24","sent":"2025-04-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13161141","hash":"a7d35177ae95423db0d61ff8b6ac756eeda78a25df5c10341ec549e92c4d9e84"}},{"id":"13163511","received":"2025-04-25","sent":"2025-04-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13163511","hash":"d2eae0b9ceb0804caa40a539523f4a2410d0a1761b119c66755d70d99bcdde8b"}},{"id":"13171559","received":"2025-04-25","sent":"2025-04-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"DE","reportedState":"DE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13171559","hash":"8980497406456d3e9e346440b456562b424f9ab96bc16fcdd1aa9378aa6c74ef"}},{"id":"13177203","received":"2025-04-25","sent":"2025-04-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"OR","reportedState":"OR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13177203","hash":"31187f2c4abfb2d4e10ec5f467af9f29b1ebbe985b8018deb4bb881aaa1ae1b7"}},{"id":"13180124","received":"2025-04-25","sent":"2025-04-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13180124","hash":"e362287ac30026e4969f0fbbffbe94a9ec4c28e7526e2d2fc9e83eb677fdc549"}},{"id":"13181657","received":"2025-04-25","sent":"2025-04-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13181657","hash":"7a3cdf0b0a0eaa4ba1045551427e34d8fefca87307f1b213d8a892d8ac1487b4"}},{"id":"13184667","received":"2025-04-25","sent":"2025-04-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"ID","reportedState":"ID","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13184667","hash":"7651cd7672ca4e74f50004007002eff98c74b502b17e3ba13e26ee7e86a94277"}},{"id":"13189667","received":"2025-04-25","sent":"2025-04-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-a13bb9bcf9dada21","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13189667","hash":"462f6d13e6556ad6167a3d9a6117b4c1eda583a6712912d8552b934a8ab9f5bb"}},{"id":"13190029","received":"2025-04-25","sent":"2025-04-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13190029","hash":"6b2124de9c0fe02c451c6ad0a7796e122898e91af27f81d7d08c20ead718c0e0"}},{"id":"13196025","received":"2025-04-26","sent":"2025-04-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13196025","hash":"b811d7cff556f8a58b4173c700c2fa665ed84c3f713b33562d443393ec94808e"}},{"id":"13197358","received":"2025-04-26","sent":"2025-04-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"KY","reportedState":"KY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13197358","hash":"636f8f5698907003f0dc54cb554956e689177d9188c7bca0c153cf856186cadf"}},{"id":"13221642","received":"2025-04-26","sent":"2025-04-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WA","reportedState":"WA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13221642","hash":"5afd3f23a7e2a118ad2774dc746dfcac2a027f5570149ae2b01fabde6ef8a34c"}},{"id":"13202938","received":"2025-04-27","sent":"2025-04-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13202938","hash":"c3355dc65da46200792b4d4b5b6caa8b2f0179bc440160086c2643d899e21bb9"}},{"id":"13205869","received":"2025-04-27","sent":"2025-04-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13205869","hash":"2763377443ab99bff688214ba1f548f04266cb1b4e727d6c91ba584af43592e8"}},{"id":"13208967","received":"2025-04-28","sent":"2025-04-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13208967","hash":"ca98b548caecda7da8738487e23bb76eb291650395c412f956c586ab6ed65445"}},{"id":"13211616","received":"2025-04-28","sent":"2025-04-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Postal mail","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13211616","hash":"9c8e5cceb9e14b3e697b063101b0825f66570bddf11ef7e7ea74c9e7d3ae438e"}},{"id":"13214575","received":"2025-04-28","sent":"2025-04-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13214575","hash":"645105ec53ea28f04ef0df702e26949e0cdf16810e63c584bccde2fc7b63779c"}},{"id":"13215773","received":"2025-04-28","sent":"2025-04-28","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Confusing or missing disclosures","clusterId":"cg-66761d818e41f30c","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13215773","hash":"fc577ec05c14952a4d1534aac33b84184a0eef696a8ef8c7a9e1662b1135da38"}},{"id":"13217688","received":"2025-04-28","sent":"2025-04-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Confusing or missing disclosures","clusterId":"cg-66761d818e41f30c","state":"DE","reportedState":"DE","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13217688","hash":"11fad7b9e1cf96fe45c3a5891560d3bd4057611b044d01a59c305a6e0cabfd47"}},{"id":"13219213","received":"2025-04-28","sent":"2025-04-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13219213","hash":"6de337e522f78e87380fe7fe21dac787c361bf7e45355247daee027367ad7af0"}},{"id":"13208093","received":"2025-04-29","sent":"2025-04-29","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13208093","hash":"164812f81be69bcf06854b2d8d1f7a8806a10c2decefdff04732058c0098a4a0"}},{"id":"13233396","received":"2025-04-29","sent":"2025-04-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13233396","hash":"ee8cba96ff339acf5dc1b108f9425348a16bc5c69536e9e8da7f7c591b97c37d"}},{"id":"13237119","received":"2025-04-29","sent":"2025-04-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13237119","hash":"cbbbec203e4f080292e63205ee2df8aa6a218ee732d732db1cda86f96a9bb215"}},{"id":"13237241","received":"2025-04-29","sent":"2025-04-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13237241","hash":"d31b25b0fdc42713b3eb5b9cabe00fe3c358415d1f7e431fba70703b343c923c"}},{"id":"13240342","received":"2025-04-29","sent":"2025-04-29","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13240342","hash":"2985fbbd765a1591ea61a2e86b2db07b1d7e014d3eda7f574e9b1789db3dc3ea"}},{"id":"13245208","received":"2025-04-29","sent":"2025-04-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13245208","hash":"0d2eae8a9d71dccfd1ffcb2c2e5d90a099940086638f81d0b1e7c385d148c7af"}},{"id":"13249549","received":"2025-04-29","sent":"2025-04-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13249549","hash":"5d48213ec73fba7d784b0fefaff257250eda3cb134d7088aa52c6bb028f19e21"}},{"id":"13246431","received":"2025-04-30","sent":"2025-04-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MA","reportedState":"MA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13246431","hash":"5e1197d4cfcdfd5bd7d58ab063f0c7a6567d4aa17cc13f998f7ddc8ca26ccd54"}},{"id":"13250934","received":"2025-04-30","sent":"2025-04-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13250934","hash":"d9a354f2adadc4bcfd566d1a89f332f049f1ec0a2bb4dff253f5628ef671922b"}},{"id":"13258473","received":"2025-04-30","sent":"2025-04-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13258473","hash":"a9b9684dfc3611215bcd5e64cd33024a4bfd04460bd7b71b7af1c336bf4f6cd4"}},{"id":"13258525","received":"2025-04-30","sent":"2025-04-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13258525","hash":"124c9d21aa6a70d7b1f7ec1d6d0c103f76975b167beb49db9047dde1abb1ff4d"}},{"id":"13260137","received":"2025-04-30","sent":"2025-04-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Cashing a check","clusterId":"cg-632615c3854e51cb","state":"MN","reportedState":"MN","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13260137","hash":"ab1aa0a98647abe06e6fc59e7fc42353f8a62140299d01a80f8525ab07a97e3b"}},{"id":"13261511","received":"2025-04-30","sent":"2025-04-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13261511","hash":"6de95af2ebbde4e6504163d07c124c23e716d4bf9e2811f4425ec7ac0f785018"}},{"id":"13262524","received":"2025-04-30","sent":"2025-04-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-a03761d00706323d","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13262524","hash":"1ea6ae3b33ebcf6cd071011ec192a980e4f18f89b3cac9d3d0dbe8e1e8d94d11"}},{"id":"13270445","received":"2025-04-30","sent":"2025-04-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NC","reportedState":"NC","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13270445","hash":"dbb54525d5045bf719646ff46f5a149940b7393f03262b49148c8c5e07510415"}},{"id":"13270587","received":"2025-04-30","sent":"2025-04-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"NV","reportedState":"NV","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13270587","hash":"187760712b7fda3f9ec9df04ab969748a0c7b20f2f970b5307febad5c0625ec2"}},{"id":"13271324","received":"2025-04-30","sent":"2025-04-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-44756e79f6f1ca2c","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13271324","hash":"6cac53dacd3e44dfb695baa8baa978f7433dace823df8475edbff78f94266fa4"}},{"id":"13258975","received":"2025-05-01","sent":"2025-05-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13258975","hash":"8cfab66b09e82b5905e2b1800342cb47b7057ac7a811065f25dd5914bbf5ee52"}},{"id":"13260197","received":"2025-05-01","sent":"2025-05-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13260197","hash":"da9ad30bd65b8f8d3ff620a13ff5dabdb3836aa901aba10ae9ae9792c8d08057"}},{"id":"13272162","received":"2025-05-01","sent":"2025-05-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13272162","hash":"05b87ad308b05aa07ea963a1cb212f81bb96f0f598d0d01042e6c1f2ba725fcf"}},{"id":"13273489","received":"2025-05-01","sent":"2025-05-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13273489","hash":"c3e5600ea587079b016de8efec6cca3c2e491348c78ca3968d639dc16616a75a"}},{"id":"13278520","received":"2025-05-01","sent":"2025-05-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13278520","hash":"92923d0da54f9b2d60bbc391727d79bf8de9c4c2cfcd21e0f010bca2623ea95e"}},{"id":"13284586","received":"2025-05-01","sent":"2025-05-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13284586","hash":"17f1bfa424297b4f455e49d1fd3e6b660e16a3911faa3a194a5bcaee22656cb1"}},{"id":"13284879","received":"2025-05-01","sent":"2025-05-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13284879","hash":"2a008149bc9af08973abe4660b3ef40d207678f566b1e343566ed4049f168260"}},{"id":"13285068","received":"2025-05-01","sent":"2025-05-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13285068","hash":"8b13902eb1ccd339d7206232a3dbc88afc5b7f1e3101757378c3e3ed9e596af8"}},{"id":"13292306","received":"2025-05-01","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13292306","hash":"0f0cec7561a39d052b5e4987867d45306e8d681ffc7171625fcdf54db17acfef"}},{"id":"13311503","received":"2025-05-01","sent":"2025-05-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13311503","hash":"e2ae58255fdafa5986123875ef3e0ad9430d7b1edec4f9f5da894e306e305345"}},{"id":"13294350","received":"2025-05-02","sent":"2025-05-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WV","reportedState":"WV","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13294350","hash":"68b65d838f29ec10af4faf8f5c696be2527399955776712c85b46dfacd00290b"}},{"id":"13294778","received":"2025-05-02","sent":"2025-05-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-b532731a13b10e8c","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13294778","hash":"148ba80708f487112dcb7937b0a449ff068bc24600585267222d7ccdb9f6d0c8"}},{"id":"13296895","received":"2025-05-02","sent":"2025-05-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13296895","hash":"385b6c18225ca4ab1ef7c1ddc45769df16cae8f3d535cb3756eabccbf0345238"}},{"id":"13297980","received":"2025-05-02","sent":"2025-05-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13297980","hash":"efdc073f02327e11f024beb7d818ce624fc11d8fbb65567bd3075bb6cb98d92d"}},{"id":"13310468","received":"2025-05-02","sent":"2025-05-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13310468","hash":"a4ee68e6c1ac5b0816615b1cc32b6d7108d7f172e5bd021ee6ad30785c2b752b"}},{"id":"13312659","received":"2025-05-02","sent":"2025-05-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"IN","reportedState":"IN","companyResponse":"Closed with non-monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13312659","hash":"af26462bd5895e3d9c9ed7bedd6807a70ae3347fa74e2234836d3ecc933d0e3e"}},{"id":"13315359","received":"2025-05-03","sent":"2025-05-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13315359","hash":"b8f9e8cf84c620b8dae9fe2b87e0d39aee61f8ee102b12cac60b5099c4e90d76"}},{"id":"13320847","received":"2025-05-03","sent":"2025-05-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"CT","reportedState":"CT","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13320847","hash":"e2f996d02e8b7c254eb22996bb62ea78378438a87021f6807c09f737a0577410"}},{"id":"13320990","received":"2025-05-03","sent":"2025-05-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WV","reportedState":"WV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13320990","hash":"805adfe9fbeb0e16fb9a7d430cada41bd147c531600fe37fc395a7948a3f8a3d"}},{"id":"13319747","received":"2025-05-04","sent":"2025-05-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13319747","hash":"fa37a0b4575506976633d09b8cd2078fe15988973ea47d57a084b4bf1ce8c01d"}},{"id":"13324285","received":"2025-05-04","sent":"2025-05-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NV","reportedState":"NV","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13324285","hash":"b53c84db993843d72158b3b36648a8e0d630b44186379ea46c6413a5125f8044"}},{"id":"13327882","received":"2025-05-04","sent":"2025-05-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Fee problem","clusterId":"cg-d1fca8b69e6587f5","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13327882","hash":"c82ff7aa47a159dfb209a31ef1fb32d172069885198427471a8b2987a19b5a2f"}},{"id":"13332408","received":"2025-05-05","sent":"2025-05-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IN","reportedState":"IN","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13332408","hash":"4671227c15eb38cb4d8796b7826a5d54615089e1bc2bfefc6fc0ec980b2f98f1"}},{"id":"13336425","received":"2025-05-05","sent":"2025-05-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13336425","hash":"3792c603c10e5ba2e3873300c3e159c18df3190821c80716bfffaf99c3e7a4d0"}},{"id":"13338463","received":"2025-05-05","sent":"2025-05-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-a03761d00706323d","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13338463","hash":"a0641fc1cf5d1dc6b092585c46443c3e2341c5bcd2bcf4b74e40d668b7bbc9c3"}},{"id":"13338930","received":"2025-05-05","sent":"2025-05-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13338930","hash":"bd9701ffe63b38f4abd2e263612f69e4a0daa7cf26f4796a71c9c5121159dd5b"}},{"id":"13339642","received":"2025-05-05","sent":"2025-05-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13339642","hash":"b07c3d6c7f4ba7598c5a382a77c0c4fb3c52af4283fc7325c6bafc9e525cc1db"}},{"id":"13344000","received":"2025-05-06","sent":"2025-05-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13344000","hash":"93e1407a5b90474606974809de0d170912b2204a6bcd1124032c069205696cea"}},{"id":"13353755","received":"2025-05-06","sent":"2025-05-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13353755","hash":"16a1f707ea5c451b0a557f9fc57e5109d37219ac19c4a178b2d810ecf2e41abf"}},{"id":"13354305","received":"2025-05-06","sent":"2025-05-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"SC","reportedState":"SC","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13354305","hash":"53cead8480bfdb60035fc8a9aecd0b6e783752d5f803c1aea7f5e3359545b489"}},{"id":"13362522","received":"2025-05-06","sent":"2025-05-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13362522","hash":"7de8564aec6270ece1553dd95ab23db79d6a2e7e57e61d430d770e274c9bb510"}},{"id":"13362846","received":"2025-05-06","sent":"2025-05-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13362846","hash":"740ef66db82db65698cbcfea64a6beae0b24010dca5cebfb8b7fb5d377df271f"}},{"id":"13363133","received":"2025-05-06","sent":"2025-05-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13363133","hash":"df85f7d6a8b68f08b9fd185122b6ca5a7fbe4e9f5e5d684e57540779bc81e379"}},{"id":"13363140","received":"2025-05-06","sent":"2025-05-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13363140","hash":"8c1ba57a98a05992e8db6add1c7650e9c080a8b42af5c451e3b56ab02ef7123b"}},{"id":"13367482","received":"2025-05-06","sent":"2025-05-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13367482","hash":"17af6e55aee10225f064c2a5bf5400823850a25f629c902f22a17f13c5e412b0"}},{"id":"13367753","received":"2025-05-06","sent":"2025-05-06","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13367753","hash":"1827a1b91db1c11f1a2bf07e72b84e5503e1f45479aa50d6718f39073f3d9c55"}},{"id":"13367871","received":"2025-05-06","sent":"2025-05-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13367871","hash":"b8d17c8b50d761223979db4c470a38727265d11915370efcb388db249474571b"}},{"id":"13376991","received":"2025-05-06","sent":"2025-05-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-a37ff3c47e2477a5","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13376991","hash":"1bfd5e7c9f33b806b8da795fe4d8d3a1af77e97f36d9bdc94e3de785fc7de73c"}},{"id":"13360432","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13360432","hash":"3cf57ff6ab9ff9fcb575b4e68889161f8311b69d8d2ae9d5ca35a67f992e6960"}},{"id":"13378309","received":"2025-05-07","sent":"2025-05-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"KY","reportedState":"KY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13378309","hash":"528b2effd61bc86b9b0061bf027c1604fffdf903038705c4fe3451ae3314f0ef"}},{"id":"13379978","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13379978","hash":"d690dc171b188f58acedeecc4db9405c3fbe55aae55af09e7cf78067b047cf04"}},{"id":"13386917","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Late or other fees","clusterId":"cg-7e34607823d6ffd9","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13386917","hash":"3ec23d22d3f0214ec0866f506effd036422c459d1cd454c3e1d2b6cdb5632430"}},{"id":"13387062","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13387062","hash":"41ea09839ffe22dc7478d54675e37d50708585785b3fda717b5f61a8a055b31e"}},{"id":"13390529","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13390529","hash":"7b31ee1b274447c58acdae234d7cd85ea9f4ac1ca84bfa01184e5cadf5f4ec4b"}},{"id":"13391076","received":"2025-05-07","sent":"2025-05-07","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13391076","hash":"e891b7fcd27e056bf6c926f8ed102befe28c5169ab64cf658044c032163030a0"}},{"id":"13394863","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13394863","hash":"acb31f5b71cebc49661f86a6591ba1d8a5e84c2a30515854f807e553877ec316"}},{"id":"13397212","received":"2025-05-07","sent":"2025-05-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13397212","hash":"798c9d000a17e50c3dce95a6559ac604f20699789c30371e13486d13433284fe"}},{"id":"13399828","received":"2025-05-08","sent":"2025-05-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13399828","hash":"6372ac0b137627648ba1d5581c48a3a71158568b908e6c23f5c055c121ba038e"}},{"id":"13400982","received":"2025-05-08","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"NH","reportedState":"NH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13400982","hash":"4cd6b0aee4e52b14606fc5f7b38c45f3772dcfecfb0061fda95c8673cce48e80"}},{"id":"13406181","received":"2025-05-08","sent":"2025-05-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13406181","hash":"ba2e0759dd53bd54b75ef728fd206e761a705b904382918732faab0462fcd291"}},{"id":"13408933","received":"2025-05-08","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13408933","hash":"1726e3906e06401159115085d5bf133ed19f02e36fc20c2177e9a69d49d412d5"}},{"id":"13410901","received":"2025-05-08","sent":"2025-05-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13410901","hash":"289fcc2e405c33708a7b49285d5940b0757cbdd09b1285261d8c7d3005c9a11a"}},{"id":"13414743","received":"2025-05-08","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13414743","hash":"d5f3ffbd1e92bec0940f0b04be8bf540f92a22e7585b7663a822423d63eca31e"}},{"id":"13403489","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13403489","hash":"7137362824d42a82507aa97ba26dc1012b7a3fa88831cffab6391d228f5192bc"}},{"id":"13403823","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13403823","hash":"9d34a400538249f25de62feb75c999295bb7b878efea35178c03df34d9306b6f"}},{"id":"13404390","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"AK","reportedState":"AK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13404390","hash":"dfb86123cecf3aea9ebfe518611031734eef8f44f5b0fbe52740c17f1fe7d743"}},{"id":"13423879","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13423879","hash":"9281d5dbb16abd5f2016160b7e1882c6c03e283aad8e0b700600c414065ef406"}},{"id":"13427703","received":"2025-05-09","sent":"2025-05-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a7bce9a876dbe95c","state":"GA","reportedState":"GA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13427703","hash":"b30e7af3e915ee596878b57dff7ce04c1c97aa6cfd4ef33d7467623501df5aa8"}},{"id":"13429212","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13429212","hash":"ca1ff388c30f8c87347a757ab1e1e3693448bacc58ddc3d4f7558505f0bb585a"}},{"id":"13429780","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13429780","hash":"8195c648d4ccaab4eab9f7fd9b1b8faabc7d56894e5687faee88f3f089b09b66"}},{"id":"13437938","received":"2025-05-09","sent":"2025-05-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13437938","hash":"e3cb87399635ea7c16fdfa778e88d15c86586fcd6f990d1c510bb5d1c7e892b3"}},{"id":"13439150","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13439150","hash":"07440c6833bc4cfd89f37e64585949b0dca1e544b0d547e16d08e80ac6213e77"}},{"id":"13439788","received":"2025-05-09","sent":"2025-05-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13439788","hash":"cd57f073932b28ab8066abc551f4b747fdd9e57d50d307205e3513ecc33e9917"}},{"id":"13427388","received":"2025-05-10","sent":"2025-05-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"CO","reportedState":"CO","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13427388","hash":"afb66eff28dcf09fa5e950facee7de861b4871d2c40d9af7c11cd71c3bb5fa49"}},{"id":"13441123","received":"2025-05-10","sent":"2025-05-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13441123","hash":"385a22c99b5bc3546fbb09f7b7655b0a2c3dc717ffb7e9262522f0ed4057c9ba"}},{"id":"13442489","received":"2025-05-10","sent":"2025-05-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13442489","hash":"18193d10a9260af794a2a4cad9757c8116eb557caa2bedd80ba2579ca26541d3"}},{"id":"13449116","received":"2025-05-11","sent":"2025-05-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13449116","hash":"7cf65687b3c36a62f2a10a01a28f3b1cb5a502117d1e124bdf478312f0594dfe"}},{"id":"13453551","received":"2025-05-11","sent":"2025-05-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13453551","hash":"a9f854a96a5d12a9dce48d07acd225633a1669ed1e51c09abaa09432a1553048"}},{"id":"13453984","received":"2025-05-11","sent":"2025-05-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13453984","hash":"91ccfbf5762159cc03e70f4c5a1150245b3c46093bee89fe4f569dff851d1cea"}},{"id":"13455556","received":"2025-05-11","sent":"2025-05-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13455556","hash":"01b622e49dad5fa4dca88cf9d0643c14ee0dc876c255e6c999852ff957183189"}},{"id":"13453062","received":"2025-05-12","sent":"2025-05-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13453062","hash":"1f2288bd7cc6c5d9dbee1b89426252c79437a0c30f6675c01b54e3c54ee43f83"}},{"id":"13455760","received":"2025-05-12","sent":"2025-05-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13455760","hash":"1a6897635ace50104ec7960310d683b404c4836cb0c4f0b19bf764e560e5c41c"}},{"id":"13458964","received":"2025-05-12","sent":"2025-05-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13458964","hash":"232481a714ee2e4af7bc86f36cb8b51b10526c05669fa119697f52d16d0b21b6"}},{"id":"13462050","received":"2025-05-12","sent":"2025-05-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Non-sufficient funds and associated fees","clusterId":"cg-118e68c360b0b45b","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13462050","hash":"6b607638620c290e6046a41a8b11681e0aea272558fcf78e8018e62596d987e2"}},{"id":"13463242","received":"2025-05-12","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13463242","hash":"ffc91d9ad5099acd9309284cd71c7ed5e910f2a8597868341a3acb0bf67eaf41"}},{"id":"13465978","received":"2025-05-12","sent":"2025-05-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13465978","hash":"64f2876f16bec9c4457f708e7b147190ab1f49454aa082b9983ebd70409eeaab"}},{"id":"13467041","received":"2025-05-12","sent":"2025-05-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13467041","hash":"b24f88f1051a4a6ac689885a6886d0f73de8ac8a63e17995414d38a37ab4dcf0"}},{"id":"13468992","received":"2025-05-12","sent":"2025-05-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13468992","hash":"4eb40e076798fbee9c74e0770f9a9182b3f9fcb32a37e1b2d3d6e811259537bf"}},{"id":"13473386","received":"2025-05-12","sent":"2025-05-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13473386","hash":"1aea8794a17b7ad713771741f8d0a1bef7a8827c3fd6e45df754985e67b4e287"}},{"id":"13473619","received":"2025-05-12","sent":"2025-05-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13473619","hash":"6ba224c9a1427dc5ba63657d02f3d339359904d999605daa5b44f9eec6d04957"}},{"id":"13471305","received":"2025-05-13","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13471305","hash":"1d7bb1cb91a9ce9d099dcd83b83225b2160201ac43966adfcfe54c3b828d3616"}},{"id":"13480747","received":"2025-05-13","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13480747","hash":"7d4c87ea409d80e9ebf6fc685caffea62491342f26acd0addbb18c7abd97619c"}},{"id":"13481769","received":"2025-05-13","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13481769","hash":"bf0eb7179fbd7263137bbd7d1a6d48ff07be3e4a5a2f440ba23e56eee2e5fd15"}},{"id":"13482452","received":"2025-05-13","sent":"2025-05-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"NV","reportedState":"NV","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13482452","hash":"b1f70c5c0c3de0b8b74c8c2943b54dd6929b7bd64eab5349566d07a7d9fdcb04"}},{"id":"13482724","received":"2025-05-13","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13482724","hash":"7eabe5a6c2eb8a5c1a25072712b62c468920d5f90fe4d5b2ee4a0391684318d3"}},{"id":"13484183","received":"2025-05-13","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13484183","hash":"b3364471aa852e9c55987b40e5112d76e0c98f4ed48e0b26abc3d27e6e36f0c6"}},{"id":"13485431","received":"2025-05-13","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13485431","hash":"6b191e788e151cb942df585f6e963a511f5bc67995131dfa96303f70299a3345"}},{"id":"13486235","received":"2025-05-13","sent":"2025-05-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13486235","hash":"55be1ea3073969791ca751ab878c91b7a82432e575146e23981eb66009e84b14"}},{"id":"13478967","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13478967","hash":"1d1599551397df1f1bd56884b8bc81299f1a61d852d0c56e695fdb6698cadf8c"}},{"id":"13499743","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-0a0d028edba83c16","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13499743","hash":"9dc84895dd3d0063c4aac444e2af3f0f6bad2ea851e28f2d38377df2442614e8"}},{"id":"13500175","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13500175","hash":"ab4d654139d6761137f41c4f26528d8e2ee33ce7834ead0f4de6ff5ce7d88ff3"}},{"id":"13502024","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13502024","hash":"fff126d652c68990e8203c6384555af6325eec017a18550a0ea5ecc2e306a15c"}},{"id":"13502050","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13502050","hash":"15ca15f2a098e25eae1028af839fad962b8bd2d4d11b9ae0d9d9418b03bd84a0"}},{"id":"13502162","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13502162","hash":"d95e6593bdf03c269115ad1e7f8e9d3490921a104d559514f5567af22a3e511b"}},{"id":"13502317","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Non-sufficient funds and associated fees","clusterId":"cg-118e68c360b0b45b","state":"MD","reportedState":"MD","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13502317","hash":"d18488fcb53869282747bc2bb7863dac69e33f4d6a56d83757236d9cadee239c"}},{"id":"13506688","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NM","reportedState":"NM","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13506688","hash":"a9dcbd0b7532a8daef3d1c26ce7a30ee8a55e0e91093047563c8dcadff78e282"}},{"id":"13510478","received":"2025-05-14","sent":"2025-05-14","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13510478","hash":"f1225be7fad1fa4ef72b373139e7e087463793b6a00294a7c68e30e79045efb0"}},{"id":"13513718","received":"2025-05-15","sent":"2025-05-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13513718","hash":"db2982f517ffface4f6a690210899bbc596a87c62c34faf8b2b313274ca70861"}},{"id":"13522383","received":"2025-05-15","sent":"2025-05-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13522383","hash":"5c6a4efa0ec17a052cacd602f2db96bb407e418fdbe6294c67b630e16d19fe4d"}},{"id":"13529222","received":"2025-05-15","sent":"2025-05-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13529222","hash":"36182d786949943365403189ae8da780c14dbfb121a4df532a40cf72d2a65f28"}},{"id":"13531111","received":"2025-05-15","sent":"2025-05-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13531111","hash":"faefb8c5e373b6505fbd83d2e78372ec5b945d0e08542a319356daaa29b6d8af"}},{"id":"13533112","received":"2025-05-15","sent":"2025-05-15","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13533112","hash":"d2a8cd9743f314244c574a9a86ee473d1c14d839eb1da466ca3ac57c5191cc3e"}},{"id":"13529820","received":"2025-05-16","sent":"2025-05-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13529820","hash":"6a1301d759ea9d34a89407260e18abb8a5b180896186a1b68d597fd4c472326b"}},{"id":"13544810","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13544810","hash":"14ff4d080211f53faaaaecada4774726733eda0bbad5e997661c5f50adf8cd67"}},{"id":"13546109","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13546109","hash":"1cd241308b037ba3e9b4291b611e2dc8302847a1ac6d45c2af916c87a8c397a3"}},{"id":"13547106","received":"2025-05-16","sent":"2025-05-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13547106","hash":"a847d95c37d1fe27a32dbfd177ed220e9da57be644033411ec65a7f574a503e8"}},{"id":"13548781","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13548781","hash":"7e1b8c5fbb6aa891bc391162895c86af92abcbc1a22bcc1856203558c944730a"}},{"id":"13550525","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NH","reportedState":"NH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13550525","hash":"7b04ed2abcd3062c7331ccec2c13000cbf0108da6b5872f80ba216e1f86daf67"}},{"id":"13551186","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13551186","hash":"696962cc7082e9ea18889d16a43b703863108314b4114ed2ac888197b95ffa14"}},{"id":"13556597","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13556597","hash":"6b6ce96692cd28c2adea476bb162acd103f240018a3695dea301e1ee7c8fa290"}},{"id":"13564120","received":"2025-05-16","sent":"2025-05-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13564120","hash":"e74054de3000f17b85f13a28353fd99f960539b899776433bdd3567557bc00e2"}},{"id":"13564435","received":"2025-05-16","sent":"2025-05-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13564435","hash":"80570f0614fb8c34f2b4c0368daab86efa251cff281fcfd85c34820708f6db52"}},{"id":"13569399","received":"2025-05-17","sent":"2025-05-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13569399","hash":"cec36c29c2586c5a36a7a4c6e794e470bd1bceda9b58d19a575ff615c44aa7ef"}},{"id":"13569749","received":"2025-05-17","sent":"2025-05-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13569749","hash":"211175d73c3441db486e5e10b150cc135e6594f8018d55bfccdc07c4546a439f"}},{"id":"13575433","received":"2025-05-18","sent":"2025-05-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13575433","hash":"9b6e7463ca8f9f8d09a05a50f66360e14a74b7deedbc43f3de95afe5a97716d2"}},{"id":"13575824","received":"2025-05-18","sent":"2025-05-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"WA","reportedState":"WA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13575824","hash":"bd0dcea237317740e4bd73b24a429502d93e5bd12eac730b4b196bb12496124c"}},{"id":"13588867","received":"2025-05-18","sent":"2025-05-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13588867","hash":"5025f3bbc70fc43b7d4dfb75bc42ac9ae0c4c0d03aba9262dbe9ed4b5d5db40c"}},{"id":"13588858","received":"2025-05-19","sent":"2025-05-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13588858","hash":"fe0e6c71fe9b0f2b72989490a2ddbfa6ed453d1027a40cea59989ce8ad3090aa"}},{"id":"13589287","received":"2025-05-19","sent":"2025-05-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-d2a332fd6d16bc5a","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13589287","hash":"88ae9f7fc379b524bd45c1978321bfdeb3ddeed9ebad4cdb5c43a73052a249c0"}},{"id":"13589831","received":"2025-05-19","sent":"2025-05-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13589831","hash":"10e4b5a0d6bd5ac1a74f9d2859f6086ec16205241c130e5706eebdd229bdd6dc"}},{"id":"13592941","received":"2025-05-19","sent":"2025-05-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13592941","hash":"1c2adcd58f5551ea23d7c682253b5d03314dc44dcfef667799396a6b76e807cd"}},{"id":"13598968","received":"2025-05-19","sent":"2025-05-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13598968","hash":"9e418a5def693b95d27f2c41d7a2f9d2a3fd76f5503500aa53590f2bb688ef42"}},{"id":"13600079","received":"2025-05-19","sent":"2025-05-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13600079","hash":"89c304b6d20c3a560cba34280305e5516f7fd53ab824d2d9d7404c7a03f17d71"}},{"id":"13600232","received":"2025-05-19","sent":"2025-05-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13600232","hash":"d3653b8bdc3e54dd2d2183db3633e85d4f72bf448de4d655a04f8bd6cde86211"}},{"id":"13606406","received":"2025-05-19","sent":"2025-05-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13606406","hash":"28658940263bd201937da4a934a8a5da12171e5dbaa833d1586ac08cd2b145f6"}},{"id":"13605186","received":"2025-05-20","sent":"2025-05-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"TX","reportedState":"TX","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13605186","hash":"1b8a96ef31112e171b8418d96934fc40a3c14db919000f579a2c6f6e46c20f4c"}},{"id":"13615651","received":"2025-05-20","sent":"2025-05-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13615651","hash":"3fe78f52d36bc098cd4ce612fe1085a3d90a25136acedb4f487372b5872e35a6"}},{"id":"13616835","received":"2025-05-20","sent":"2025-05-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"FL","reportedState":"FL","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13616835","hash":"3eafa71b55ec76b77e21282a29b2c3de27feb92a9e411071a2f3f108a2ec22f1"}},{"id":"13619609","received":"2025-05-20","sent":"2025-05-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13619609","hash":"de9418cc8eb392b989e641ec800e41466cefd8e1cc7f6aacaf159a64d4adc836"}},{"id":"13621398","received":"2025-05-20","sent":"2025-05-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"ME","reportedState":"ME","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13621398","hash":"6a8bfce302c702b573ebb67eaa5567c76f5fc585498ce8e742a1ac2a4ae9124e"}},{"id":"13625387","received":"2025-05-20","sent":"2025-05-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13625387","hash":"3973f2633ea8352a5aeabd7967d4afca29adc4541d2a9c8ba0f2ec1eae3e5ec4"}},{"id":"13626416","received":"2025-05-20","sent":"2025-07-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13626416","hash":"8845e96462d77bd1c3130b82072fa16e9233eff0bd2958c520a9d340be93a818"}},{"id":"13624728","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13624728","hash":"53b281f62592897fd5beb5c0f4fdbac81bb787d651126019d5be5e5d616c780e"}},{"id":"13633531","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13633531","hash":"2272357439bf8867c489a8acf6dc9c594472325b7589f0d4c08a90733b8077a9"}},{"id":"13637719","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13637719","hash":"255b42df3f7d00c1405ca5cba3f6f19afd9d604959822f99204ac651b097bd63"}},{"id":"13640330","received":"2025-05-21","sent":"2025-05-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13640330","hash":"091d93bd99f04a942aa8af18c3d7618423b7e85021c97fb0937aad89ddb70f9d"}},{"id":"13640421","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13640421","hash":"dd725dba57304560298107b7ca7cc388634bf4cf5885997306f8c829799fa1f3"}},{"id":"13640997","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13640997","hash":"573f043036887eee2645965ff3c7b3cef1a60dec3b55d5cae52b588e904a0022"}},{"id":"13641141","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13641141","hash":"8b7a8ba78140e4df91df0a3e3c98fd2c23028c90d276335f373e5e12fb3fed37"}},{"id":"13641598","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13641598","hash":"5bb01ab9146b5b7f689ab8e3a28da64bfccffbcae6f368eead59b26a27476f06"}},{"id":"13642150","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13642150","hash":"d375f49a39ba0b18cbc826759dbf84beaf631f38c36c7dc651fcfb950f5ba913"}},{"id":"13643371","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13643371","hash":"07822b6498532428bcdaabc48ede4f5417ab1244030fa513ead949d7bec13faa"}},{"id":"13645189","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13645189","hash":"1e8fce9bfe12aedd589248da404eefa47aebb185005d2d3e083f39ad3e19138a"}},{"id":"13645333","received":"2025-05-21","sent":"2025-05-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13645333","hash":"95fb292512488fce5c609b8c78a9274caf9635f4540580ca9ff0bb81795fa013"}},{"id":"13652116","received":"2025-05-22","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13652116","hash":"b631ea6e988c0110b63aaec3fce7efd84d7c47ed3216d653d7ff2bbb972cf6bd"}},{"id":"13652331","received":"2025-05-22","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"ME","reportedState":"ME","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13652331","hash":"8a57425fb3c7d5de87321a3a415d92db3ea62501587728d098b9a935743a3437"}},{"id":"13655485","received":"2025-05-22","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13655485","hash":"8d75549ddb779dd489f8742c1fd16d2b4fdd3c8698a5da8a66d7e6f763fe08d6"}},{"id":"13657262","received":"2025-05-22","sent":"2025-05-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13657262","hash":"c29689d73ff9bb411a6463b6a1e883c780acd8927d88056089fda3de3abd626a"}},{"id":"13657737","received":"2025-05-22","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13657737","hash":"fb7deed75ab0e156785ccb597c571b77beb4f757c66e155e8f19961d79bf4975"}},{"id":"13661505","received":"2025-05-22","sent":"2025-05-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"CD (Certificate of Deposit)","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-3fb672612591a5cc","state":"CA","reportedState":"CA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13661505","hash":"5215ccc8904f6ca32d910b29fbc21534ab3961615a1f4e5d7e9b4b299b6e4c1d"}},{"id":"13663166","received":"2025-05-22","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13663166","hash":"6f0a3bcae8226d925fe5f3067d1410997206607be5c9b2b7db8f4bc3e5f61ffe"}},{"id":"13663359","received":"2025-05-22","sent":"2025-05-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13663359","hash":"33606c33bee65175d0d23e56990aa42fdfe0f33908c66161235af3733dc0708c"}},{"id":"13670255","received":"2025-05-22","sent":"2025-05-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13670255","hash":"721c1929e51fddbec1a3ab5a28f2f66aa88fa720013e718712941b913d1927a5"}},{"id":"13676369","received":"2025-05-23","sent":"2025-05-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NM","reportedState":"NM","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13676369","hash":"8a7f6f9c6599dfa8ab687a7f96bf44a523c621a5bd0e862c2a25acc2f4f87f30"}},{"id":"13679758","received":"2025-05-23","sent":"2025-05-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13679758","hash":"3b4288838677500b85fb93ab11cde5fe5505bad63ea36d63dabd22b0b2c708a5"}},{"id":"13679859","received":"2025-05-23","sent":"2025-05-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13679859","hash":"08e815a0e82914c78b29b19f4a177ae5eb37361e0a7c9286a194346b26e453d6"}},{"id":"13680797","received":"2025-05-23","sent":"2025-05-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13680797","hash":"b543c014ffac0e87ca5df0607969ee0e2c4af58f5e69a44ac202675c850aaa2f"}},{"id":"13680859","received":"2025-05-23","sent":"2025-05-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13680859","hash":"879731b9bccb7aedc1d37d7a09be8f556c2d3da095aaf46160df686255ff6f5a"}},{"id":"13692224","received":"2025-05-23","sent":"2025-05-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13692224","hash":"76859e7b1dad99ae7e29546d34175660f3e5f9e50d68cd06c622fcf3253817b8"}},{"id":"13682881","received":"2025-05-24","sent":"2025-05-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"MN","reportedState":"MN","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13682881","hash":"1729dfc9a807613157717312861278033ba9fac5f39258a629f09e9d1615ae58"}},{"id":"13694915","received":"2025-05-24","sent":"2025-05-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13694915","hash":"6f16465990a38781e06dcd88e29ab07f35614619f528a12c5ac9a772c5b99ccb"}},{"id":"13695761","received":"2025-05-24","sent":"2025-05-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13695761","hash":"f83b7fbad4be9e57346bc971020c8cf8d6c855d6dc99e4498933d18bcebd4a0e"}},{"id":"13706511","received":"2025-05-25","sent":"2025-05-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13706511","hash":"8a42837dc9f771051b9c46dcbbcf3b804253718f116eae4a419ad3ab8d113abc"}},{"id":"13709047","received":"2025-05-25","sent":"2025-05-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"KY","reportedState":"KY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13709047","hash":"786c59f3b2a7afb31d206e6fe16eda7dc3515e251da9be33c1aba0b07969507a"}},{"id":"13718245","received":"2025-05-26","sent":"2025-05-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-85e54841b9463402","state":"NJ","reportedState":"NJ","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13718245","hash":"5f6f6cf3e06ed00f57631db59844253a1d5e64405498c3794f1e83ead2c3c344"}},{"id":"13718240","received":"2025-05-27","sent":"2025-05-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13718240","hash":"abd71599ba4f7472350fad80c05f399bea4631dd86d9291ea3a12f271c72d174"}},{"id":"13732427","received":"2025-05-27","sent":"2025-05-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13732427","hash":"c5ac34c606d4d2afdb4d130ba0ea8bfdd1c04719a47b5bbbe5f90dbb0cc4e841"}},{"id":"13736029","received":"2025-05-27","sent":"2025-05-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13736029","hash":"d13421d0ef46ce08e4b67cfad7a85167ae5b4356ada5eea9dda7f519aec919ff"}},{"id":"13736091","received":"2025-05-27","sent":"2025-05-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13736091","hash":"603c38c297321fb8faadc02d18f391d606d6fe954277d38131391e960c55344b"}},{"id":"13730142","received":"2025-05-28","sent":"2025-05-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13730142","hash":"922a69a6da04465e08ef503385adeeafc8feb02b90f6914058f1a802fea6e7bf"}},{"id":"13744520","received":"2025-05-28","sent":"2025-05-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13744520","hash":"93470eb9f334b87c1c87b6c990a0988b4141f5ed4b86684999e0cd08dd8fcaac"}},{"id":"13754198","received":"2025-05-28","sent":"2025-05-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13754198","hash":"57609148eea75fac682c4027377e9d4522d0787e769f6c2ee6bdeb4c53f2ed35"}},{"id":"13756489","received":"2025-05-28","sent":"2025-05-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13756489","hash":"dc30490805a81dd363afcb2429e8f13b28a7bd8875623caac4b98cdfe39f687c"}},{"id":"13758958","received":"2025-05-28","sent":"2025-05-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"TX","reportedState":"TX","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13758958","hash":"74d9320fe98bf86e588a7045c101cb070bd8d88c2618d201ff81dfae2559f0f2"}},{"id":"13758970","received":"2025-05-28","sent":"2025-05-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13758970","hash":"cad1977a6d3e46bc3fc32fd428225a58da4364e542920b6542158893638a3395"}},{"id":"13774182","received":"2025-05-29","sent":"2025-05-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13774182","hash":"f59683f968b0d3a6ca6ac01d0000de1a829d35ebe8a12d1526361bf55fddb85c"}},{"id":"13778224","received":"2025-05-29","sent":"2025-05-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"IN","reportedState":"IN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13778224","hash":"7a9c4b12507b85ffa942e947dac35528a816c4d622a2a03288e552a5046a4044"}},{"id":"13778641","received":"2025-05-29","sent":"2025-05-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13778641","hash":"6af0e1fff6eb32165298eb568e5a36f163faafa55990956f32e4b09a5c218e75"}},{"id":"13784616","received":"2025-05-29","sent":"2025-05-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13784616","hash":"2ef97480add3881a689413f7fb8e0254d6d2d32e145f4e0ddcf0dbd0a8ad900d"}},{"id":"13784914","received":"2025-05-29","sent":"2025-05-29","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"NJ","reportedState":"NJ","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13784914","hash":"22db02ee5a57c5d096c8251de7451afcaa3726677c94e5477b15b61daed18b7d"}},{"id":"13792502","received":"2025-05-29","sent":"2025-05-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13792502","hash":"b0ae667fcc9d1bbc7bd27d0c5694550ef18581d8ea02da9e372f489d39becee6"}},{"id":"13793667","received":"2025-05-29","sent":"2025-05-29","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13793667","hash":"3b4406629bf8cb7f57cb9887d5495c0ca676973fe4216b74a37e03f16e01da66"}},{"id":"13801818","received":"2025-05-30","sent":"2025-05-30","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"PA","reportedState":"PA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13801818","hash":"907345e46fdd03c245437585d2b3c9d226d04c298851dfb8db6741bec64419e2"}},{"id":"13804790","received":"2025-05-30","sent":"2025-05-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-2896b87ae42bc0ec","state":"GA","reportedState":"GA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13804790","hash":"962216fdb802bd4be8e748562f1a2bca6a6495ee819a44506496df978a1c7d7e"}},{"id":"13808281","received":"2025-05-30","sent":"2025-05-30","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13808281","hash":"f353a57f12bd66c40087db41e56e7cfb1520996652c55f400b3300b86f5849cd"}},{"id":"13818768","received":"2025-05-31","sent":"2025-05-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13818768","hash":"7a1b6a1f03cb2468b85254bc6056b97f3dcca9fb10eb664ffab697f4d09c0cd4"}},{"id":"13819050","received":"2025-05-31","sent":"2025-05-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"KS","reportedState":"KS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13819050","hash":"4aa2bfbda4688da9df3253a794aac24a9743b61c515e1a98b2847082a7d39911"}},{"id":"13819982","received":"2025-05-31","sent":"2025-05-31","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13819982","hash":"0ae6882e939383cc45a70998b82613b4dfb2af2444ff48b2281d7e3386188692"}},{"id":"13830920","received":"2025-06-01","sent":"2025-06-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13830920","hash":"909f62d19f5470efd11b32135ade7448cb8ff90f864a2b49affcdd2bdab087b0"}},{"id":"13831199","received":"2025-06-01","sent":"2025-06-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13831199","hash":"3766a7b3d3c91165306898c70253d64d571b7976ed6c9f265e92151d1a515398"}},{"id":"13831203","received":"2025-06-01","sent":"2025-06-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13831203","hash":"7149e48229dd41c046fe8a152f29722a29b01a254eb6ad4360bec47c7ae9424f"}},{"id":"13831334","received":"2025-06-01","sent":"2025-06-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13831334","hash":"d32511959d7bddfc694b232662911f9bfddaefe41d6f3d84f45c26b1967a8bc1"}},{"id":"13831961","received":"2025-06-01","sent":"2025-06-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13831961","hash":"94d75124a95bcc107cf4702bddd8c103403592582545480a371767eba2099845"}},{"id":"13834309","received":"2025-06-01","sent":"2025-06-01","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13834309","hash":"2d2683c3d20d33eaa1875a866fcf352f8de797f3e091d9f164a093cf8c6f6f63"}},{"id":"13845038","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13845038","hash":"4f132b390509290172cfa24df3cebb1ccf5d5170431b22cea90b821f516b3953"}},{"id":"13845469","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13845469","hash":"ca97e2cfc2238971f69df83340a3677f6b410356ec8f99ccadd373ce88a19a45"}},{"id":"13847717","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"CO","reportedState":"CO","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13847717","hash":"e15856065c2ca9fdf11ea9abc7271b10a539c78593624e9be6311207876055ef"}},{"id":"13847808","received":"2025-06-02","sent":"2025-06-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13847808","hash":"b7622ad2cd4e4e4a51e5b769e728b20e8bde2e407a39bee1f043612266d6f408"}},{"id":"13848114","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"SC","reportedState":"SC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13848114","hash":"0e7f4f79708680d7036e9c1125228af2c52f9e73a2c59778e76f731a244df6a8"}},{"id":"13848471","received":"2025-06-02","sent":"2025-06-02","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13848471","hash":"2ad0f72534b5a0d586a91d6b4f196457d21c3de66302fc1de416e4b32942c202"}},{"id":"13848844","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13848844","hash":"48d3b75128b24fe463cc307e33b255c7fab60e7eda318ddaa9eb678cda698ae7"}},{"id":"13849802","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13849802","hash":"08015f84458f182e6eef57c13a1c9ab2b49bceed8495855ac618f0f8a454dfd0"}},{"id":"13852454","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13852454","hash":"0c13bd83818d8434962018691d358fc6447f6b5b9d509acefe5233c0fe5b98b4"}},{"id":"13853136","received":"2025-06-02","sent":"2025-06-02","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13853136","hash":"7f3d1f8a54b971e18af29fc0d0cf36db4e88f45548b381928c7d88ff108a11bc"}},{"id":"13855963","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13855963","hash":"447c4a4fedf14559534c53f55dbb9249db6c9d634031ff2133d0961ab10682a7"}},{"id":"13860530","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CT","reportedState":"CT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13860530","hash":"715882eeb8dd21efcd7b72b1f3a90397a970762ebf3a1b3eb07525568f201df5"}},{"id":"13863347","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"LA","reportedState":"LA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13863347","hash":"fd4729aea60e4084f5891b0524ab604a7385928f04e606c15dd9cff900c50416"}},{"id":"13866331","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13866331","hash":"1be5d75270ec9442c35a31678e7451d1c7c874371c146afbdd8721998f89481d"}},{"id":"13867243","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13867243","hash":"84037a8f2325b9ed716bcf928d8bf0e6c84bd4347748e2413de0476f04514cd6"}},{"id":"13868006","received":"2025-06-03","sent":"2025-06-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-fe008cfa8bf43c72","state":"NV","reportedState":"NV","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13868006","hash":"d979127dff1b89b12d0f8658e298b365f86dd596ebab7cb78d52c247b9c2d665"}},{"id":"13868677","received":"2025-06-03","sent":"2025-06-03","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13868677","hash":"bc8572a3348f731fd01e91ad416dadcc0a379a5906f059614b754cc9f2235fe8"}},{"id":"13869754","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13869754","hash":"e88fc7b22dc1fc246fcf79c872235b9358bb5b6798e8ee1fefc434a8676511a5"}},{"id":"13870466","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13870466","hash":"4fed71345cdb23e78c9721deb4c1d229044de90468702be7d8ad394f9720bcdd"}},{"id":"13872314","received":"2025-06-03","sent":"2025-06-03","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-a03761d00706323d","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13872314","hash":"a9cfa1e7b0108c4efc0a773696fd6e70b32bba935749fc2c91ce623505cb84b9"}},{"id":"13874022","received":"2025-06-04","sent":"2025-06-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13874022","hash":"6a4cb65f50be18af132c1f62a15f89c9bcc4daec231cb3abd477f923a56b9ece"}},{"id":"13874100","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13874100","hash":"5a7440d7db3f3bbe29528a32409d36c4a003135d4f6417e72851e8217ff31923"}},{"id":"13874773","received":"2025-06-04","sent":"2025-06-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13874773","hash":"363a30e4094d5121b5ac7cb6c2ab6002ba4db60ae127370c0a79bf3690b0563e"}},{"id":"13883430","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13883430","hash":"0a577b267ce4df4b73f94aa729f3210b27a51e3d1e70686797c648d5e7cdbffe"}},{"id":"13884301","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13884301","hash":"ef01a20b9849cfd5112b6db53fc76562e986eabcd7aba92fea9b9c76b7c68128"}},{"id":"13887850","received":"2025-06-04","sent":"2025-06-04","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-c54d64d928c2b614","state":"FL","reportedState":"FL","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13887850","hash":"178b0a80ad112b54927b0342c24efb43f26831a7ef0f38b5e36ab1bdafbdd2dc"}},{"id":"13888131","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13888131","hash":"f1fa9cad54720c86e97029e3c8df05806ddba292733a29b4c821ec88cb5cc460"}},{"id":"13893422","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13893422","hash":"9af196154e5a86a6ebd8837a4b90ea8d1ff40470375e734ff33dda195a9c9322"}},{"id":"13898069","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13898069","hash":"1ad9a11091a2c26a1e10e9e66b9a7bad64fe075ccffb175c72b43ae38afd867f"}},{"id":"13898932","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-a13bb9bcf9dada21","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13898932","hash":"d7e8ba90cfc5b2b2c15cf318a2c1e6cf61356b24e3cd4b1271de28ccd78468b5"}},{"id":"13902053","received":"2025-06-04","sent":"2025-06-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13902053","hash":"e330efdd9d363f06188244e4470922949dc961940e3de4ed136de0244f06c9b7"}},{"id":"13880226","received":"2025-06-05","sent":"2025-06-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-f7ee08406b6dcf20","state":"MD","reportedState":"MD","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13880226","hash":"14a1e091e8e899ae52f0eaccb63c4bab0734b9e122f4ce5e72fb77e0aaed4718"}},{"id":"13880801","received":"2025-06-05","sent":"2025-06-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13880801","hash":"38f739efdb3b88ad254646e4cf3ecf04b03f2d7149f9878e06a39c9c810bfcda"}},{"id":"13914070","received":"2025-06-05","sent":"2025-06-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-99f1e0a826480551","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13914070","hash":"b21ac1f63ed5d6bb0bdba04c9caa026fd6ec80b879cf2b98445562cc2ae24d3a"}},{"id":"13914164","received":"2025-06-05","sent":"2025-06-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13914164","hash":"bef6757adf4b1ce637c18cbac0fbf9839a3dd0394f21067971a05af8cbbb2054"}},{"id":"13917861","received":"2025-06-05","sent":"2025-06-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-ea9bd6042b0e9c44","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13917861","hash":"207b2b99a3e1884d1a3c126515a942acc28b10f7a3a41411ed9d377ecaebbe13"}},{"id":"13919589","received":"2025-06-05","sent":"2025-06-05","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-85e54841b9463402","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13919589","hash":"69855400d4c0ee139dab909616c82a41eb9e9f8610817513d14347e9d3541cab"}},{"id":"13921132","received":"2025-06-05","sent":"2025-06-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-8c37bc43e3a44640","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13921132","hash":"042d4c72bd2e76a0b935fc12a4f61d64ecef9e4f94e29df2b53bb714991f0429"}},{"id":"13927867","received":"2025-06-05","sent":"2025-06-05","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13927867","hash":"24acd24302742bf7aee466d3c5ae5f12e616c0f668c341ab789462b197738013"}},{"id":"13939714","received":"2025-06-06","sent":"2025-06-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13939714","hash":"96f51fd253a985a7d99f119131c054e52341ffda1da3ec2dd6ab5572d8096f3b"}},{"id":"13941419","received":"2025-06-06","sent":"2025-06-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13941419","hash":"ac06a232d4a769b22c7d3cb4f94c65b2e898b72c3134c084d79b6d937ce1e9a6"}},{"id":"13945171","received":"2025-06-06","sent":"2025-06-06","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13945171","hash":"700e6cbd154f0844f87409bb11983efd34c6d8674d8f446fb7a60bc18f02b257"}},{"id":"13972611","received":"2025-06-06","sent":"2025-06-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13972611","hash":"076f9f48f357f65d296d0a9fb360a489a182dce8b2ef227a4ec7367debbcb02e"}},{"id":"13950316","received":"2025-06-07","sent":"2025-06-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13950316","hash":"5ce7d548e93f687d9a362bee95f9b0feaae242c71d43507333e94e21399fd6db"}},{"id":"13950928","received":"2025-06-07","sent":"2025-06-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-c22a6c3d47940f6e","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13950928","hash":"b2bff46ef2547d64a7332761cb6c52ce1215c88168005d4e6845e64794f58cb7"}},{"id":"13953699","received":"2025-06-07","sent":"2025-06-07","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13953699","hash":"7238cba143869a3e6a20022653327d2739c31f10ecd3d1497af66ad8cda98cd5"}},{"id":"13955998","received":"2025-06-07","sent":"2025-06-08","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"WA","reportedState":"WA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13955998","hash":"65dcfcb755bfd012fa1fcb206379141e84e66194d2fecec89cecf8435fb62088"}},{"id":"13959261","received":"2025-06-08","sent":"2025-06-08","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13959261","hash":"af87b08f2e32dbe0656eb29e18e0ca333fde325865ae29ba806ead56f4455a80"}},{"id":"13968652","received":"2025-06-09","sent":"2025-06-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-0cc9740adecb121c","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13968652","hash":"143fde66aa93cd1dff219a5dd06021ce2da7512422f5b0f1844d0c1df2a1bad2"}},{"id":"13976025","received":"2025-06-09","sent":"2025-06-09","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"WV","reportedState":"WV","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13976025","hash":"8504d434cb057d5c63dc3e72d2d3ff741172f580d5a1b7e3276b7b9ef2a11a08"}},{"id":"13977247","received":"2025-06-09","sent":"2025-06-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13977247","hash":"4d4af69da553a4c0e1701190f1d1f384ec3a880d036d83d9e6aa22cc014ce6b7"}},{"id":"13978236","received":"2025-06-09","sent":"2025-06-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13978236","hash":"78f36941d18616e2dbf0a19c1d88138a1f3221e19381ca9847c6afa95409a1d7"}},{"id":"13978894","received":"2025-06-09","sent":"2025-06-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-d2c2e9b1906d9543","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13978894","hash":"6a5c006307fb98810740de1856337f1a2f339538f975e1621695b7f5b41a6bbf"}},{"id":"13979129","received":"2025-06-09","sent":"2025-06-09","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13979129","hash":"a32f1dae854b5238756d22f63a6618781a4c075bda993301afe7d727e6524416"}},{"id":"13984849","received":"2025-06-10","sent":"2025-06-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13984849","hash":"a06c92edac399a8d799ddd46b87e1ca711bbcf738d7921d54c42e1a4d877da80"}},{"id":"13989001","received":"2025-06-10","sent":"2025-06-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AL","reportedState":"AL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13989001","hash":"b5f5b730ed98d6c616a84379d75d6c081c539cdae338877419036b06faaad8ad"}},{"id":"13993146","received":"2025-06-10","sent":"2025-06-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13993146","hash":"b669e709589c1e5a3d11edea946be27884b9d32da34f93c7d7c436c5a03ee0fb"}},{"id":"13999967","received":"2025-06-10","sent":"2025-06-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13999967","hash":"3ff182728457fbd08808bac8a82be5f969eecb022f6a78dac04324f7f0544bba"}},{"id":"14000512","received":"2025-06-10","sent":"2025-06-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14000512","hash":"a34efe3bca4359bc33056c85913df20697f333ebf56b9ea20e417a385b96c7e8"}},{"id":"14001813","received":"2025-06-10","sent":"2025-06-10","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14001813","hash":"5fe9bea66b692dcbd8eb6438685a365c8f76b43013bc2e27490746fb3d3fc24c"}},{"id":"14004791","received":"2025-06-10","sent":"2025-06-10","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14004791","hash":"fe32981f0b1637a690d6db32edb8130622abcb35ed7130f9dda8dc724616eb92"}},{"id":"14011127","received":"2025-06-11","sent":"2025-06-11","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14011127","hash":"a7073c8343ab8611380f96eadd0bab80e37d9e06daa235f3d192230cd85dba5d"}},{"id":"14012340","received":"2025-06-11","sent":"2025-06-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14012340","hash":"4b22261f746891a7e78dd5e846433b1febf5feab7c083ecedc60d87550d9d746"}},{"id":"14021780","received":"2025-06-11","sent":"2025-06-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14021780","hash":"366d9856b8ed9fe8dec0010f564f0cd89a62780d92bde26eb2cd218bebc0d843"}},{"id":"14026299","received":"2025-06-11","sent":"2025-06-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14026299","hash":"ec1bbf6962fda741f90e852d233db825bac4d166ef7a895c9cad3eb56acf3d26"}},{"id":"14028279","received":"2025-06-11","sent":"2025-06-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14028279","hash":"109437f19bd1d111281038c30fe42d600ec4698c868e8e09517ab0ff7ca7b641"}},{"id":"14030994","received":"2025-06-11","sent":"2025-06-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14030994","hash":"c67b6c9746fc11591075cbf45c8620a521a6d8a151853650849630d98efeb503"}},{"id":"14033589","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14033589","hash":"b82ab7bec809bf00a8fd08f7d8e57e88cc574eb25198724494cb91e1cff37258"}},{"id":"14036931","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14036931","hash":"dfe92f7cf7263200f47571e53b54c0df9834aef482938fd8f02750405b84ad60"}},{"id":"14038651","received":"2025-06-12","sent":"2025-06-12","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14038651","hash":"ff9ee58cd25711a5d527e7ba9f216a19399b78c96a73747bbef104a977683261"}},{"id":"14038738","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14038738","hash":"d8440cef404eeb008fe60f032b0fcb8e0fcbe1ed3093b8645e8cc2607a9f275f"}},{"id":"14039992","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14039992","hash":"2b79823473be2b5a921653782969ecd801d73a3ee0f03f6d042dff1aeb1e02d3"}},{"id":"14044870","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14044870","hash":"e5aa5d93106a49be5b602447f2f3781362c22e06107b8fce23bd158989f28fa0"}},{"id":"14053229","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14053229","hash":"342e8fc93c080580297b83657605376c3a2769289053f01ad9da191c968f5e28"}},{"id":"14053723","received":"2025-06-12","sent":"2025-06-12","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14053723","hash":"0345b3e5f77f050e53924ca95c70fd7edd30fada00ff7a07613d034c060830ea"}},{"id":"14031401","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14031401","hash":"ac3046fe7c1d64b8fd2fcdde6fc8e59fa1007c66e462431e44a5b0d6920f82c1"}},{"id":"14063752","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14063752","hash":"467b7ab0d75ec99f9ebfea81e692ec178e9a21a4337331f575ea1850b1a54a1b"}},{"id":"14065280","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-95685bcc9b83085d","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14065280","hash":"7153844ab931a59c026c139a0d3ce226790f9558b8f0406ef97a318d653e82fb"}},{"id":"14067150","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14067150","hash":"7f69df3168f4e5e0fceb6c8a17271ee9a6ba209196efacda2e4f5c69ec77e537"}},{"id":"14069184","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14069184","hash":"ccf2a8b3abb70ab8d251c59934f645c38baf8aaae077d71fe56a60cdf630adbc"}},{"id":"14069668","received":"2025-06-13","sent":"2025-06-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14069668","hash":"eabf761d975a83dad35d37f6388406688a3e552bafcccde03ff3e31103b9ccd9"}},{"id":"14071661","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14071661","hash":"de70d7b9197c94946196959533f6d10ab15bc1621207bacad1e15dc2b48ade07"}},{"id":"14071848","received":"2025-06-13","sent":"2025-06-13","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"MI","reportedState":"MI","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14071848","hash":"f1685be5e4d39da69b0a82d779bf1f31ab67851346e2d908b0a4417ded924232"}},{"id":"14074202","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14074202","hash":"f808fc2e70ed33a214ec0c4143a4d250c431d7727aed2cad89fd066787825a3b"}},{"id":"14074308","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14074308","hash":"90888b7b7227222a46046dab2372a3870460c9b9e6127ee3ee422255729a5da4"}},{"id":"14075565","received":"2025-06-13","sent":"2025-06-13","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14075565","hash":"70af9298fde2984bcd10f45eb58caac0d4294a6744e94230e0976d70bf2a60d9"}},{"id":"14090397","received":"2025-06-16","sent":"2025-06-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14090397","hash":"c59ae58c16dcd910c49ebffe8af53ee50ce2166c8821552f2878cb983d3b8f3c"}},{"id":"14094418","received":"2025-06-16","sent":"2025-06-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-994ab50e3094527a","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14094418","hash":"79cd7e98df5ade4858bcf342f4905ae94251f133acec197e59ce603af6642a29"}},{"id":"14100310","received":"2025-06-16","sent":"2025-06-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Overdrafts and overdraft fees","clusterId":"cg-6319e43a967b502c","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14100310","hash":"b8c73cfa894544dd94c3c1dbf51819e1c6ae3ea1caa32aa1fe407ed5c740704a"}},{"id":"14100353","received":"2025-06-16","sent":"2025-06-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-74268fa72fca44a5","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14100353","hash":"067544869f6af54a3e2443ba4b56945466e4f9c96ac6e9fb02cf9ba4b17aa3aa"}},{"id":"14107149","received":"2025-06-16","sent":"2025-06-16","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14107149","hash":"f9b39bab7d7211fac80982d0ac5f3a7bf7ed45a1218cca46798c6c1b4432537b"}},{"id":"14107226","received":"2025-06-16","sent":"2025-06-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14107226","hash":"e6345f64777cba8c988398bc1e36b86c26cd22e1e21330457b4c3995d0aef30a"}},{"id":"14107466","received":"2025-06-16","sent":"2025-07-01","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14107466","hash":"2b3bd5e6257af8a19dbbddf867cc8888c28c2a1c6ef1614bb5ee720cb6edfbad"}},{"id":"14111221","received":"2025-06-16","sent":"2025-06-16","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"AZ","reportedState":"AZ","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14111221","hash":"f1117f6e934302683ef2d91f66acb9cdacaecad46e91c6191f7134ff5bf36576"}},{"id":"14113102","received":"2025-06-16","sent":"2025-07-28","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Unable to open an account","clusterId":"cg-8b21712023eab72e","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14113102","hash":"f8b891f843685d42a1ddde9d0d0c622a32b862baed262a498e906c2296c4c684"}},{"id":"14125435","received":"2025-06-17","sent":"2025-06-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14125435","hash":"7e5fad313ee1a9b5adf0e30a17bf13fde2b024c0ab1d1d6e644a53cff2d2dda6"}},{"id":"14126668","received":"2025-06-17","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14126668","hash":"4a5418b5b123afa3db3f7ac93a736a8001551815e79cafe6b5df28ed624aad0c"}},{"id":"14128310","received":"2025-06-17","sent":"2025-06-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14128310","hash":"adaa336f91e1dfd3609f76452bb6901a0c4b8bdd07964b35f5cffab4e354d5a4"}},{"id":"14130631","received":"2025-06-17","sent":"2025-06-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14130631","hash":"bd3ec9d68d4e9a968b40e3645f2a07bf0de25aa0636007a294fb6dba67e3f722"}},{"id":"14131238","received":"2025-06-17","sent":"2025-06-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-7d84d6321f116b98","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14131238","hash":"2deb84dfe7ac0b2cd2ef700f6e97653bb8e33d4570f4ebaa57b579d934d75eda"}},{"id":"14131868","received":"2025-06-17","sent":"2025-06-17","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14131868","hash":"4ca79665a4e23be1a60f75688042392b7c2314fe3f47a01a55e8a5e31dde13c3"}},{"id":"14133491","received":"2025-06-17","sent":"2025-06-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14133491","hash":"2d3ba77baa815433f6e38351126ee719440082e124cdfa71e419baac3e8b3cf2"}},{"id":"14133946","received":"2025-06-17","sent":"2025-06-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14133946","hash":"7c928e7aed045b4926e88c756e986cee0fea7f616435cfb3061ad3f9d1006bcb"}},{"id":"14135123","received":"2025-06-17","sent":"2025-06-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"KS","reportedState":"KS","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14135123","hash":"b704500b470a9aa5ac8d4122734f7cbb8e7df3c896c357184fab74db6a36085c"}},{"id":"14135974","received":"2025-06-17","sent":"2025-06-17","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14135974","hash":"0a2c848dc87b438f34130afa4d0a78a1a4bf07d64165889cb4916724a7cd0b17"}},{"id":"14146368","received":"2025-06-18","sent":"2025-06-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"MA","reportedState":"MA","companyResponse":"Closed with monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14146368","hash":"42586747ac04c1411bf7aeeeccf4f01c1afbd97a2054570b82a9bc36c134fe6f"}},{"id":"14149898","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14149898","hash":"c8307b7dd307765ea55bf2cc96ad301b8adbb6c35cc26ac24386f568a8f6c0d4"}},{"id":"14150000","received":"2025-06-18","sent":"2025-06-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14150000","hash":"e068ae5f70a2b0ee10f6d517e120602642d10d8ae823f0700d2e1403f874c44c"}},{"id":"14150119","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NC","reportedState":"NC","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14150119","hash":"a21102ec0b2aea5cd7738da54f87abafddf3bd8fbbcdd917e0d5a408324c72f3"}},{"id":"14150712","received":"2025-06-18","sent":"2025-06-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"MS","reportedState":"MS","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14150712","hash":"7c0eac7477f38efa0bded3c190d85da896e52905c727263b78a6125850a10ad2"}},{"id":"14154709","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14154709","hash":"bf4619707f6ee51904615a09bb8de0481c4614ce5c88ddfe64e60b49d400c149"}},{"id":"14155435","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14155435","hash":"a4ef74c39e397a7d3722b2b7e0a105639db22d1f9d788209d657ba58b3410903"}},{"id":"14156995","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14156995","hash":"4e4f4a1730fadd5f7d065b629e86dddfa76c74f2f2f44bd1ab98b93432ccef83"}},{"id":"14160175","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14160175","hash":"6fd206e34c2d30b9c944a89001ca707f0f2fab4dd69f5f694ec03885b306507a"}},{"id":"14161349","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14161349","hash":"5e0bebebe037c3d3c6fe8f51136d78ea8f38d5fcb1c93ca82dcf1086deaefd05"}},{"id":"14161928","received":"2025-06-18","sent":"2025-06-18","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"IL","reportedState":"IL","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14161928","hash":"06eaeeffd2846d04483050aaac7843daeea8da5a8fbf9cade393c1693fd3ddbd"}},{"id":"14162027","received":"2025-06-18","sent":"2025-06-18","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14162027","hash":"bb4b2423607be00c0d0b2771a96ca1c5fff263ba2e43d4da2320dfa6901f75cc"}},{"id":"14204778","received":"2025-06-18","sent":"2025-06-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14204778","hash":"284493d2138449b7db46a33603b53e7e854e716311402d991024e6a90e9f05a3"}},{"id":"14146533","received":"2025-06-19","sent":"2025-06-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-99f1e0a826480551","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14146533","hash":"39e366506768a7c7524ca1c05c6501bb0c4c867e727486b9d5ef4355c3fded1c"}},{"id":"14169479","received":"2025-06-19","sent":"2025-06-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"VA","reportedState":"VA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14169479","hash":"465109942a561c3474e48d4a1c897600387392b5f4234335f4167b8f87e3ef8f"}},{"id":"14175094","received":"2025-06-19","sent":"2025-06-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14175094","hash":"7ed929f464ec66246d0cee753602084810dc10dc44bb28c01b29c85a4413d645"}},{"id":"14177711","received":"2025-06-19","sent":"2025-06-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14177711","hash":"be5f7e395842e1f2e46beaf7206829e265dd43ec34db1c38ddebbf89637c2123"}},{"id":"14178896","received":"2025-06-19","sent":"2025-06-19","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Opening an account","subIssue":"Didn't receive terms that were advertised","clusterId":"cg-85e54841b9463402","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14178896","hash":"bb14096f4eebf65e3554c0dc109f09f17ca560c8337bbf26714bf8e46727eca1"}},{"id":"14184981","received":"2025-06-19","sent":"2025-06-19","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14184981","hash":"6b32ae4a0daffad69f4fc36ce1e00f0ec8bd1ac908e4f221e9ffe3fc56846d5c"}},{"id":"14189832","received":"2025-06-20","sent":"2025-06-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-99f1e0a826480551","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14189832","hash":"891d4a811754a990d2aaf6a86f7cd222a5f9dc9bb8c49f78f89b82b37cdbe199"}},{"id":"14191180","received":"2025-06-20","sent":"2025-06-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WA","reportedState":"WA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14191180","hash":"75387d6dc62057ad410f55efd0e2ffaf306616e8ccb41a614c3cc07dda040c14"}},{"id":"14197567","received":"2025-06-20","sent":"2025-06-20","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-d2f6154145c90f87","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14197567","hash":"66cab7034e9688f3e9319bbe0a66ab703be30e1c5b16a52e0478c01bd4e4e5b2"}},{"id":"14198129","received":"2025-06-20","sent":"2025-06-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"MT","reportedState":"MT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14198129","hash":"2b46a229ec86e048789778bd5f68dc4ad2e8bd958327a6ddd7c77fd1cc8aaff6"}},{"id":"14199333","received":"2025-06-20","sent":"2025-06-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14199333","hash":"bc3d431e2fd1070dd550374500a3f05d3496012b7e1532082da3b7f95ca1b65c"}},{"id":"14206702","received":"2025-06-20","sent":"2025-06-20","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14206702","hash":"b218cf4e6cc898208e406c5edc66c48231eec2421dce10eee7bc8865212b9514"}},{"id":"14206417","received":"2025-06-21","sent":"2025-06-21","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Can't close your account","clusterId":"cg-15a0079bd50e8f16","state":"NY","reportedState":"NY","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14206417","hash":"0e218933595a3b2862ab91cc727c71fa60600bba15c7b7adddc57ff973045e5e"}},{"id":"14230056","received":"2025-06-21","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14230056","hash":"a7bcd8113dde716a5c99d0539babba648aae94550f8884b6810ee53671d90550"}},{"id":"14231214","received":"2025-06-21","sent":"2025-06-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14231214","hash":"8c2ce3f54f4bfc35ddd1d36e452e8fae5fb096fa07ef86a8a9692578c8515cc3"}},{"id":"14231366","received":"2025-06-21","sent":"2025-06-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"CA","reportedState":"CA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14231366","hash":"3a77c9bb361dc4fe3582ef712000ce68051ca76903d5e8e73a72067273936460"}},{"id":"14232268","received":"2025-06-21","sent":"2025-06-21","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-f7ee08406b6dcf20","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14232268","hash":"fce5dd49664d51b0fee016a4d05f4ac88afeb8f22e8b3029d04ca1e44be2882e"}},{"id":"14246392","received":"2025-06-21","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-aa641fe749984a6e","state":"IL","reportedState":"IL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Referral","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14246392","hash":"e8d4da7663510fe7935abe09e2281d8179352292765ca604d39286c710d49081"}},{"id":"14218256","received":"2025-06-22","sent":"2025-06-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Problem making or receiving payments","clusterId":"cg-f7ee08406b6dcf20","state":"TX","reportedState":"TX","companyResponse":"Closed with non-monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14218256","hash":"9d1bd189654a31d148bb08ea35c885059b9604c3884c1edf6b12287e7a59e93c"}},{"id":"14220772","received":"2025-06-22","sent":"2025-06-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Banking errors","clusterId":"cg-4f9929d257d7387a","state":"PA","reportedState":"PA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14220772","hash":"f5f4ecc05dcc1d8a3d8f4a4446c89f7b5a318eee12eb48e0b4d8922fd1b06d14"}},{"id":"14222905","received":"2025-06-22","sent":"2025-06-22","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"NC","reportedState":"NC","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14222905","hash":"677f769afddc3e578d4869ba3d68b3a1fa26f4a353498bc75ca61fd4764a6c8f"}},{"id":"14223651","received":"2025-06-22","sent":"2025-06-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14223651","hash":"aa525f20ca30338ccb76876f0afcccadde989b67f0ded0f1715a16de2d78f80d"}},{"id":"14223693","received":"2025-06-22","sent":"2025-06-22","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14223693","hash":"e2e91b815b5ae45f9f5e83494b8abd417af3227d16c9f1ebdd119ee6df372011"}},{"id":"14207720","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14207720","hash":"2b9a97ea33fe48d407c24f6764890683936b098b856be1651d9f54b13c68ec93"}},{"id":"14213324","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"NY","reportedState":"NY","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14213324","hash":"32974bb55fe1cba5bcdb4a0cb1938e85707529cfd83d215cc3a9efca90af75ad"}},{"id":"14213971","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14213971","hash":"e5450556ecc8cd4374d432f0eb2b3a48bcf291fe051d5a366a12e5081411ebad"}},{"id":"14238757","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14238757","hash":"199a6a41f1d8da6aee5789443fa95873203e5dfba84fa954d91f93f274dceb4c"}},{"id":"14241075","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"MI","reportedState":"MI","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14241075","hash":"719dddc5a38a4d45116619cf9bcfb285443c685c822c41b82fd9cd78afe41889"}},{"id":"14241250","received":"2025-06-23","sent":"2025-06-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14241250","hash":"a07fb3112b5c358f1be3213e092ed8b92e7cafacd00520623f6b48fbbe5d1d87"}},{"id":"14241954","received":"2025-06-23","sent":"2025-06-23","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14241954","hash":"58213eaef88c58a8000daf3f800375ec47835fb33197bc7480ecf147d0c7ebd7"}},{"id":"14244264","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14244264","hash":"f3a0e385bae54d112c130afd80e3f6416923e895731602a5d661157bc0cf2742"}},{"id":"14244778","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14244778","hash":"1b7e8c18aba67a2327f126d04cdfe80e50655e68074a7ff6fa01b67531af80a4"}},{"id":"14245118","received":"2025-06-23","sent":"2025-06-23","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"MO","reportedState":"MO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14245118","hash":"2c983daa4b48ede20f6f8f86a1ca559b2cc6e4b142f79b5f30bdb507858fef84"}},{"id":"14232820","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14232820","hash":"1e424fe4be59acbf60aeab71beeef223d6e48c23115a17d98f34f0bf9d5cad05"}},{"id":"14237440","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"GA","reportedState":"GA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14237440","hash":"1fd31906542e7f9bf53956079aaaf865df088ea61724e477f23aedf4c379864a"}},{"id":"14247222","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14247222","hash":"0874e4426a45b049967e75dde4ad8736e9d0eb2c2d2de1b559b5ef5aa9f19dbc"}},{"id":"14254455","received":"2025-06-24","sent":"2025-06-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14254455","hash":"6cd6121e438afa01675774098523c2dc04dea4b34b3ab497ce3f15500d743d92"}},{"id":"14257818","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Savings account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-d86134ac5a3032bd","state":"CO","reportedState":"CO","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14257818","hash":"0e483c7552b863d5d53cff26ab810ca9632635075eb3edc880929db8761680f5"}},{"id":"14261341","received":"2025-06-24","sent":"2025-06-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"WI","reportedState":"WI","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14261341","hash":"ae9f40f132707fb9bb01939500547d592c4bedf1be43626634da162675f25baf"}},{"id":"14261925","received":"2025-06-24","sent":"2025-06-24","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14261925","hash":"64e391837cffaa4deb0de7b7ec2fa2e36b3a4f790b1f8a8ba9e6271ffcc00594"}},{"id":"14264743","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Funds not received from closed account","clusterId":"cg-a08f5b5185e75a84","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14264743","hash":"71769df07ea95d5417c49eaf0a14a8433eaf06dfc61af2a8fa2c4d6b9a6d6163"}},{"id":"14266314","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14266314","hash":"cbaae3d72656805e5dac8e707cf5fa30b304de20bffa78a6d9c7e3d962f8cb27"}},{"id":"14266703","received":"2025-06-24","sent":"2025-08-04","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Money was taken from your account on the wrong day or for the wrong amount","clusterId":"cg-360acb8b33379bd2","state":"PA","reportedState":"PA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14266703","hash":"5eac8de0d1338bd056d53702ade8172e27ac667bd0e32932c13c090be9c1ce87"}},{"id":"14267175","received":"2025-06-24","sent":"2025-06-24","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"OK","reportedState":"OK","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14267175","hash":"d6e84f680f7b95156a959933861bd4396a097c5bce2b2ae33c1cc04adee2d8d2"}},{"id":"14277761","received":"2025-06-25","sent":"2025-06-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem caused by your funds being low","subIssue":"Bounced checks or returned payments","clusterId":"cg-301f96a3d48a7ed4","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14277761","hash":"72ff102291c087caec7b3380de726227e1c28c7de63568259ab1222f7408b442"}},{"id":"14277790","received":"2025-06-25","sent":"2025-06-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"AZ","reportedState":"AZ","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14277790","hash":"af81f5d868f94acebb1517f739ea750052c8e2bb4c59f7459813b96f7c178a0a"}},{"id":"14277923","received":"2025-06-25","sent":"2025-06-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"MN","reportedState":"MN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14277923","hash":"0d62890da5252d5d2ace5a10f3f4cc93151dfe7af075d24c2e0389565b6828dc"}},{"id":"14282283","received":"2025-06-25","sent":"2025-06-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"MA","reportedState":"MA","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Phone","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14282283","hash":"99533e4c32eec5929a8c1abc3e868b571a95a208a457adcec9edf82fdfa06477"}},{"id":"14282392","received":"2025-06-25","sent":"2025-06-26","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem accessing account","clusterId":"cg-f14788c98ff61c88","state":"WA","reportedState":"WA","companyResponse":"Closed with non-monetary relief","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14282392","hash":"0c027b0c976bae7e090f4926f837443705e19bb7f1feff9eb6021e2e5d7ba966"}},{"id":"14286398","received":"2025-06-25","sent":"2025-06-25","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"NJ","reportedState":"NJ","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14286398","hash":"10e3ca8f3de8964e6fed8c9cf2a21844afc941d91301dceebfddd417acad6622"}},{"id":"14287447","received":"2025-06-25","sent":"2025-06-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"PA","reportedState":"PA","companyResponse":"Closed with monetary relief","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14287447","hash":"b3e218b7f632dcd213a126f1eb62a9e860012f5bc5917341eff11e6275884635"}},{"id":"14295964","received":"2025-06-25","sent":"2025-06-25","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Opening an account","subIssue":"Account opened without my consent or knowledge","clusterId":"cg-3111cc98e419ad7c","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14295964","hash":"fad10e310c342aa4e21eaa65cd9483b75e992decc5b200363c0013e507838768"}},{"id":"14277730","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-1f211953f7338f17","state":"TX","reportedState":"TX","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14277730","hash":"352a45d95d2f9e8c8e0a55e8d04a3948ac9af7f80643913eb4a7c1474b6e78bd"}},{"id":"14277779","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"FL","reportedState":"FL","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14277779","hash":"85633aff09b858d3364e5a62ec35dc09e0d250f0c52c9e9bd1f563e40974470e"}},{"id":"14277819","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"OH","reportedState":"OH","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14277819","hash":"419af6bf4731a8f4f89b8878eae12458aec7fe7322aa62f6cae0c374ccdb1cc1"}},{"id":"14297250","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Closing an account","subIssue":"Company closed your account","clusterId":"cg-fdcc0c639f8bbeb1","state":"CA","reportedState":"CA","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14297250","hash":"39f337fabc8ce504d888f30831acaa43cacb2ba7c9accee068781e00b73afbc9"}},{"id":"14308468","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Deposits and withdrawals","clusterId":"cg-bbdb08c80d390491","state":"UT","reportedState":"UT","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14308468","hash":"6ecbb7fb292ff62717fe30a66db4f7b8816aa848fb2d221ef519946c7b17d4c8"}},{"id":"14309785","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14309785","hash":"f43bbdd3a086fcda4504e2608bce167c60467e4f8c19b34fcc595e25f205c1b8"}},{"id":"14310238","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"AR","reportedState":"AR","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14310238","hash":"1a7fca9f996524dd890b304e8f75f8ed7b355f6cca6582c445d7f74c9e18ba74"}},{"id":"14312988","received":"2025-06-26","sent":"2025-08-11","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Problem with a lender or other company charging your account","subIssue":"Transaction was not authorized","clusterId":"cg-f53f0b62002ba6f6","state":"TN","reportedState":"TN","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14312988","hash":"a225c6f1fa647a929f4b7f91f32b3671e726027ad08ed91b242c50a992c2dc27"}},{"id":"14315779","received":"2025-06-26","sent":"2025-06-26","company":"SOFI TECHNOLOGIES, 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14317440","hash":"9bc6f337142c16d2ae065fa63b1e2516b1e46c490a27a387f77e85878b49a0d3"}},{"id":"14320083","received":"2025-06-27","sent":"2025-06-27","company":"ALLY FINANCIAL INC.","product":"Checking or savings account","subProduct":"Checking account","issue":"Managing an account","subIssue":"Problem using a debit or ATM card","clusterId":"cg-c8c1091c7f818642","state":"DC","reportedState":"DC","companyResponse":"Closed with explanation","companyPublicResponse":"Company has responded to the consumer and the CFPB and chooses not to provide a public 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explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14329140","hash":"45f4e0c9d2a5fefafb3dc87b77d8ed592a6e77229897adb6cb05c405d85b16f1"}},{"id":"14330242","received":"2025-06-27","sent":"2025-06-27","company":"SOFI TECHNOLOGIES, INC.","product":"Checking or savings account","subProduct":"Other banking product or service","issue":"Managing an account","subIssue":"Funds not handled or disbursed as instructed","clusterId":"cg-76c49641b9b393a8","state":"MD","reportedState":"MD","companyResponse":"Closed with explanation","companyPublicResponse":null,"timely":"yes","submittedVia":"Web","source":{"url":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14330242","hash":"be87afefc927d1f31154c9e64edbb5af8266312a00fd908470a0ad3d89db803f"}},{"id":"14330688","received":"2025-06-27","sent":"2025-06-27","company":"SOFI TECHNOLOGIES, 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